help needed-hp deskjet and imac

[jbeato6920]

I want to connect my hp deskjet 870cse to my imac dv se. I'm having trouble- I can't get a page setup to appear, it says to pick a printer in the chooser. I'm using a keyspan usb serial adapter with driver software v1.8.
I have the hp drivers v9.4 already loaded. my operating sys. is mac os-finder 9.0 and sys 9.0.4. I don't know what to do I've spent over a month trying everything that hp support told me to do, keyspan doesn't return my emails, mac support wants $50 per support session.
help jbeato6920

[Steven.Bentley]

Welcome to CTH :)

The first things that come to my mind are:

Does the printer appear in the chooser?

Is the converted going into one of the ports on the iMac itself or via a hub or the keyboard?

[jbeato6920]

hello steve:
thank you for your welcome and help.
yes the printer is visible in the chooser and the converter is plugged directly to the imac-usb port 2
all software appears to be installed. could there be an OS problem or compatibility.
john

[Steven.Bentley]

In the chooser do you have options for which port the printer's on?

Also disable AppleShare if it's on and you don't need it.

[jbeato6920]

steve:
appleshare is off.
the keyspan port in which the printer is connected is chosen.
could it be that the laserjet icon in the chooser is causing a conflict-this icon came installed with the imac-I don't think so but maybe?
john

[Steven.Bentley]

Shouldn't be...

I'm starting to suspect incompatibility between the printer and the USB adapter...

A new USB printer is fairly cheap ;)