Live Update Problems

[r.mccullough]

When trying to run Live Update I am getting the infamous LU1803 error, Sometimes LU1814. I have tried all the recomendations on the Symantec Website other than uninstalling and reinstalling all Symantec product on the system. The system is a Windows 2000 Professional unit running Norton Internet Security & NAV 2003 and at one time everthing did work. I know others have had similar problems and is there anyone who can point me in a direction which will resolve this problem without un-installing & reinstalling all Sysmanted S/W?

Thanks
Roger

Additional Information:

I made sure the systems was not infected by a virus by running a Virus scan.
The copy of Liveupdate was the latest version.
I deleted the enire contents of the ...Liveupdate\downloads directory no effect.
I could not find a hosts file on the system that had the following in it:
www.symantec
securityresponse.symantec.com
symantec.com
liveupdate.symantecliveupdate.com
I deleted the Settings.Liveupdate file.
I deleted the one dll which allowed me to reinstall LU

Thanks
Roger

[Rainbow32]

Have you tried going to Control Panel and open Symantic Liveupdate then choose the express option. Restart the computer and see if that works.

[Jonesy]

I have had this problem crop up with two clients. The fix was not easy to find on Symantec's site. It involves a corrupt file as far as I remember.

Did the instructions you got on the site ask you do delete any files on your c:\drive?

If not, shoot me an e-mail and I'll search down my solution.

Jonesy

[r.mccullough]

I have since tried Live update in Express mode. I received the same error so I returned to interactive mode (again same problem)

I appreciate your help
Thanks
Roger

[Jonesy]

I know this took a long time to get back to you on, but I misplaced my file on this one. Being in the computer-training/consulting business, we tend to gather a tremendous amount of paper backup. Don't ask me why I don't keep this on the system but I do have info for the real complicated stuff.

At any rate here lies your answer: Follow the steps carefully:

http://service1.symantec.com/SUPPORT/sharedtech.nsf/d3c44a1678bd8f45852566aa005902cb/54783842395b139188256e310005abd9?OpenDocument&src=bar_sch_nam


Thanks
Jonesy

Don't forget to post your success.

[Gasman]

I too have this problem of running liveupdate. All of Symantecs solutions come to nought. For some reason, can't even download the latest lusetup.exe file either. Am keen to see a solution soon.


Thanks

Gasman

[degsy]

Welcome :)

Take a look at the link posted by Jonesy.


When I've come across similar problems with NAV2001/2003 the best solution was to completely remove NAV using RNAV
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2001092114452606

Then install from scratch.