IE/Mozilla refusing to open the same URLs!?

[phloxe]

In a nutshell...my browsers (IE 6 & Mozilla) both refuse to open some websites (i.e. NEITHER one will open ikea.ca, among others, and the URLs that can't be accessed are consistant in BOTH browsers).

And just let me assure, you...the websites I can't access CAN be accessed from other computers/locations...so it's not an issue on their end. Also, other than the problem URLs my internet connection is fine...it's otherwise very fast and reliable.

I'm running Windows 98 and I use a DSL connection. I've ruled out issues with my anti-virus/firewall software (I've disabled and uninstalled both to make certain), it's not a cookie issue (other cookie-necessary sites work just fine and I've lowered all privacy settings), I've fiddled with my DNS configuration at my IPS's request AND I'M RUNNING OUT OF OPTIONS!

Tech reps at my ISP are just handing my problem around to other agents and are openly declaring defeat.

ANY comments or suggestions anyone would care to make would be GREATLY appreciated!

[degsy]

Welcome :)

Test the URL via a Proxy such as
http://www.anonymizer.com/
http://www.anonymization.net/

[phloxe]

Hi degsy, and thanks for the advice.

Actually, I tried that on my own last night after noticing that all of the URLs I'm having problems with share the first three digits of their IP address. When I access the sites anonymously, I have *no problem* loading the pages at all.

I have given my ISP this new information and they still can't help me.

Can you?!?! :)

[degsy]

There are several things to try. they may work, they may not :hmm:

Open a Command Prompt and type
ipconfig /release
press enter

wait 10 seconds then type
ipconfig /renew
enter


Also, try resettings the Modem


---
search your PC for the host files. Either Hosts or LMHOSTS or LMHOSTS.SAM

See if there are any entries other than 127.0.0.1

[phloxe]

I tried the IP config deal with my ISP this morning and it amounted to nothing. As for resetting my modem, I've unplugged it (it doesn't have a power or reset button) and that's not helped.

As for the host files, I'm not sure I understand what I'm meant to do once I find them. Actually, I'm SURE I don't know what to do :)

I've located a host and Lmhosts file - but here's where I get stupid - what do I DO with them?

[degsy]

Open them in Notepad and see if there are any entries there.

[phloxe]

Ah, that's what I thought. But when faced with an obvious answer, my usual response is to assume I'm missing something important!

There aren't any entries or any entries other than the 127.0.0.1...

Uh oh...does this mean I'm without hope?

[degsy]

time to start on spyware.

Run a Spyware scan,
read this first
http://www.cybertechhelp.com/forums/showthread.php?t=37546

[phloxe]

Hi again degsy...

spybot and ad-aware are coming back clean and here's my log, if that helps...

Logfile of HijackThis v1.98.0
Scan saved at 7:12:29 PM, on 6/29/04
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\SYSTEM\MDM.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCEVTMGR.EXE
C:\WINDOWS\SYSTEM\ZONELABS\VSMON.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\HIDSERV.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\CMMPU.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCAPP.EXE
C:\PROGRAM FILES\COMMON FILES\REAL\UPDATE_OB\REALSCHED.EXE
C:\PROGRAM FILES\ZONE LABS\ZONEALARM\ZLCLIENT.EXE
C:\PROGRAM FILES\MOZILLA.ORG\MOZILLA\MOZILLA.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\3WEB ACCESS MANAGER\ACCESS MANAGER\APP\ENTERNET.EXE
C:\PROGRAM FILES\HIJACKTHIS.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/
F1 - win.ini: run=C:\WINDOWS\SYSTEM\cmmpu.exe
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [CountrySelection] pctptt.exe
O4 - HKLM\..\Run: [PTSNOOP] ptsnoop.exe
O4 - HKLM\..\Run: [CriticalUpdate] C:\WINDOWS\SYSTEM\wucrtupd.exe -startup
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [CreateCD50] "C:\Program Files\Common Files\Adaptec Shared\CreateCD\CreateCD50.exe" -r
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [Machine Debug Manager] C:\WINDOWS\SYSTEM\MDM.EXE
O4 - HKLM\..\RunServices: [ccEvtMgr] "C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"
O4 - HKLM\..\RunServices: [ScriptBlocking] "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg
O4 - HKLM\..\RunServices: [Hidserv] Hidserv.exe run
O4 - HKLM\..\RunServices: [TrueVector] C:\WINDOWS\SYSTEM\ZONELABS\VSMON.EXE -service
O4 - HKCU\..\Run: [Mozilla Quick Launch] "C:\Program Files\mozilla.org\Mozilla\Mozilla.exe" -turbo
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/1677a6c1b4e190863023/netzip/RdxIE601.cab
O17 - HKLM\System\CCS\Services\VxD\MSTCP: Domain = 3web.com
O17 - HKLM\System\CCS\Services\VxD\MSTCP: NameServer = 209.197.128.2,209.197.128.5

[Steven.Bentley]

This does sound like it might be a DNS issue, is it still happenning? I know you posted a few days ago which might have given it time for the servers to catch up