Scanner not recognized

Cisage · #1 July 2nd, 2004, 02:47 PM

Hello

I have a scanner that won't be recognized by the laptop. The Scanner is Microtek and the Computer plat is ME. I have tried to reboot with scanner disconnected then connected... no go. Tried to reboot with scanner... no go and finally disconnected the scanner and removed the scanner program on the laptop to re install the scanner and it's drivers... no go. Help!

Thanks

JMF · #2 July 2nd, 2004, 03:30 PM

Quote:

Originally Posted by Cisage

Hello

I have a scanner that won't be recognized by the laptop. The Scanner is Microtek and the Computer plat is ME. I have tried to reboot with scanner disconnected then connected... no go. Tried to reboot with scanner... no go and finally disconnected the scanner and removed the scanner program on the laptop to re install the scanner and it's drivers... no go. Help!

Thanks

How does the scanner connect; USB or parallel (printer) port? Do you have the latest drivers?

Cisage · #3 July 2nd, 2004, 03:41 PM

Connection by USB... I saw the serial port... but don't have the cable for it. As for the driver, my sister said that she downloaded the most recent drivers... but...~shrugs~

JMF · #4 July 2nd, 2004, 03:47 PM

Quote:

Originally Posted by Cisage

Connection by USB... I saw the serial port... but don't have the cable for it. As for the driver, my sister said that she downloaded the most recent drivers... but...~shrugs~

Is it possible that the USB port does not work?

Cisage · #5 July 3rd, 2004, 01:33 PM

JMF, I do suppose it may not work.
I think it maybe that the scanner does not work with ME. Here's an update of what I tried to do...
Platform: XP Browser IE6 on a ME laptop.
Scanner: Microtek ScanMaker 4800 - Driver is 5.79 and upgraded to 5.9
Memory is 40 G and AMD is 64 Athlon
Has MS Office2000
Problem is: Scanner won't show on the C: drive when it's plugged in. When I reboot, the computer won't start. If I disconnect the USB, then the laptop will boot up.
When I plug in the USB, then click on the scanner, I don't get any kind of screen for that program. So I tried to shut it down, I get this message...
Program not responding, still want to shut down? Same goes for Microtek Scanner Detector 2.0 - Program not responding...

Help...

JMF · #6 July 3rd, 2004, 06:43 PM

Quote:

Originally Posted by Cisage

Platform: XP Browser IE6 on a ME laptop.

I'm confused. The laptop is running Windows Me, NOT XP?

Quote:

Problem is: Scanner won't show on the C: drive when it's plugged in. When I reboot, the computer won't start. If I disconnect the USB, then the laptop will boot up.

The scanner should not show on the C: drive. Unless you are looking there for the scanner's software.
There is definitely some type of USB problem here.
Can you give some more details regarding the Laptop itself? Make, model, etc.
Do you have another piece of hardware you can try in that port, such as a USB printer, mouse...?