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  #1  
Old July 2nd, 2004, 05:18 PM
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Cajeannie Cajeannie is offline
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Cajeannie
Would anyone know why, when I am on MSN I will click on a link...a new window opens, however it is blank. My font size is large since I have a vision problem...thanks in advance.
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  #2  
Old July 2nd, 2004, 05:44 PM
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Quote:
Originally Posted by Cajeannie
Would anyone know why, when I am on MSN I will click on a link...a new window opens, however it is blank. My font size is large since I have a vision problem...thanks in advance.
Does this happen with every link or only a certain one?
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  #3  
Old July 2nd, 2004, 07:11 PM
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Hi Cajeannie,

Could be your privacy settings or even a pop up blocker. If you trust the link, hold down the Ctrl key when you click on the link, if it works and you're happy, tell the pop up blocker to allow pop ups for that particular site. If that isn't it, check your privacy settings for cookies in Tools>internetOptions>Privacy.

Good luck

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  #4  
Old July 3rd, 2004, 06:04 AM
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Cajeannie Cajeannie is offline
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Hello, It does happen with every link on MSN...not on other accounts thoough...Cajeannie
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  #5  
Old July 3rd, 2004, 06:23 AM
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Cajeannie Cajeannie is offline
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Hello,
I use to have a "pop-up" blocker...but at the present time, I do not have that anymore. I did as you suggested by going to tools, Internet options, privacy,and edit Websites...added MSN.com, and MSN hotmail. I tried clicking on a link again...however, the same blank window opened...that was all. I do not have a firewall either...so that cann't be blocking it. Help Cajeannie
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  #6  
Old July 3rd, 2004, 01:20 PM
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keith.evans keith.evans is offline
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Hi,

Did you try holding Ctrl key down when clicking on the link? If not, give it a try, see what happens. If it still doesn't work, check cookie setting in Tools>Internet Options>Privacy? If it is high, set it to medium then try your link again.

Also, you really should have a firewall, spy/adware removal tools and anti virus software. Have a look in the Cyber Safety Forums for the nightmares people experience, but don't post any links in this forum with regards to safety. You can post there and you will be given absolute professional guidance how to secure your system with freeware.

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  #7  
Old July 6th, 2004, 03:42 PM
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Cajeannie
keith.evans, Thank you for your suggestions...I have tried both of them...but I still get a blank window. Anymore suggestions? Cajeannie
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Last edited by Cajeannie; July 6th, 2004 at 03:43 PM. Reason: Message to go to keith.evans
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  #8  
Old July 6th, 2004, 03:47 PM
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Cajeannie Cajeannie is offline
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Unhappy keith.evans
Thank you for your suggestions. I tried both of them...however, I still get a blank window when I click on a "link" when on MSN. Anymore suggestions? Cajeannie
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  #9  
Old July 6th, 2004, 04:41 PM
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enat66 enat66 is offline
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Does this happen with every single link? Or only links that open in a new window?

Also if you could please try once again to post your Hijack This Log.

Go here and click the
blue button that says "download now", it will send you to a page and after a few seconds a dialog box will pop up, choose save and have it saved in its own folder. Then find that folder and run the hijackthis.exe file. Click the Scan button then click the Save log button, save the log somewhere. Now there should be a notepad window open with the log, select it all, rightclick, choose cut, then come here, and in a reply, righclick and choose paste then post the message.
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  #10  
Old July 7th, 2004, 11:22 PM
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Cajeannie Cajeannie is offline
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Enatt66, I just found your reply...it happens with any link...that is a blank window opens..at the top it says Microsoft Internet Explorer provided by Astound.net. Astound.net is my internet provider...I will try what you suggested about "Hijack". It has happened again, when I clicked on "this" in your message. Cajeannie
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Last edited by Cajeannie; July 7th, 2004 at 11:27 PM.
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  #11  
Old July 8th, 2004, 01:14 AM
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Try typeing in this address to download Hijack This:
http://www.spychecker.com/program/hijackthis.html

Or if that doesn't work try
http://209.133.47.12/~merijn/files/HijackThis.exe

(the second one isn't working for me at the moment, but the site may be back up when you try it)
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  #12  
Old July 8th, 2004, 03:51 PM
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HiJackLog
Logfile of HijackThis v1.97.7
Scan saved at 12:52:33 PM, on 6/14/2004
Platform: Windows 98 Gold (Win9x 4.10.2222)
MSIE: Unable to get Internet Explorer version!

Running processes:
C:\Program Files\Yahoo!\Messenger\ypager.exe
C:\Program Files\Messenger\msmsgs.exe
C:\PROGRA~1\INCRED~1\bin\IMAPP.EXE
C:\WINDOWS\explorer.exe
C:\Program Files\MSN\MSNCoreFiles\MSN6.EXE
C:\WINDOWS\System32\wuauclt.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Documents and Settings\carol\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/cust...ch/search.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://red.clientapps.yahoo.com/cust.../www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/cust...ch/search.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Astound High Speed Internet
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/cust.../www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\System32\blank.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\system32\blank.htm
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRA~1\YAHOO!\COMPAN~1\INSTALLS\cpn2\ycomp5_3 _12_0.dll (file missing)
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX (file missing)
O2 - BHO: (no name) - {07B18EA1-A523-4961-B6BB-170DE4475CCA} - C:\PROGRAM FILES\MYWEBSEARCH\BAR\1.BIN\MWSBAR.DLL (file missing)
O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll (file missing)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx (file missing)
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\YAHOO!\COMPAN~1\INSTALLS\cpn2\ycomp5_3 _12_0.dll (file missing)
O4 - HKLM\..\Run: [WeatherOnTray] C:\Program Files\Hotbar\bin\4.4.7.0\WeatherOnTray.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [InstallNAIProduct] "D:\Vsc\setup.exe" /RUNKEY
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - HKCU\..\Run: [Spyware Remover] C:\Program Files\PAL SPYREM\spyrem.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [IncrediMail] C:\PROGRA~1\INCRED~1\bin\IncMail.exe /c
O8 - Extra context menu item: &Add animation to IncrediMail Style Box - C:\PROGRA~1\INCRED~1\bin\resources\WebMenuImg.htm
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O9 - Extra button: Juno (HKCU)
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O13 - WWW. Prefix: http://
O16 - DPF: Win32 Classes -
O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} (YAddBook Class) - http://us.dl1.yimg.com/download.yaho...tocomplete.cab
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Last edited by Cajeannie; July 8th, 2004 at 04:23 PM. Reason: Message is for ENATT66
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  #13  
Old July 10th, 2004, 01:02 AM
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enat66 enat66 is offline
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Cajeannie- I suggest you post your log in a new topic in Cyber Safety, the log will get read quicker there:
http://www.cybertechhelp.com/forums/newthread.php?do=newthread&f=25
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  #14  
Old July 10th, 2004, 03:39 AM
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Try this...fixes the "blank page" problem most of the time:
Run the following commands from start/run. Run each line individually. After each run, you should see a short message stating the command was successful. The first command is the one most likely to work.
regsvr32 Urlmon.dll
regsvr32 Shdocvw.dll
regsvr32 Shell32.dll (only applicable to Windows ME, Windows 2000 and XP - if using Win95 or 98, run regsvr32 shdoc401.dll)
regsvr32 Oleaut32.dll
regsvr32 Actxprxy.dll
regsvr32 Mshtml.dll

It has been noted that replacing OLEAUT32.dll will work when all else has failed. Do that using System File Checker
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  #15  
Old July 10th, 2004, 08:13 PM
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Cajeannie Cajeannie is offline
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Message for Miz regarding Blank Window
Thank you for responding to my question...I did try what you suggested...however, I got the message that none of those modules existed...at least in my computer. Cajeannie
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