aol error message while trying to sign on

mutulatedsoul2 · #1 July 3rd, 2004, 05:58 AM

I was wandering if anybody could help me. I keep getting a error message while trying to sign on to aol. I have a cable modem road runner with windows xp as an operating system. when i sign on i get the error message " an error occured while we tried to connect you to the aol service (24-00-28-006).

I have the updated versions of sypbot hijack this and ad aware 6 have ran them all and i am virus free. according to them

can somebody give me some advice on how to get around this error message?

mtutlatedsoul2

renegade600 · #2 July 3rd, 2004, 06:05 AM

did you make any changes to your computer just prior to getting the error message?

mutulatedsoul2 · #3 July 3rd, 2004, 06:11 AM

no i didnt everything stayed the same havent made any changes

Chevygal · #4 July 3rd, 2004, 06:01 PM

I also had the same experience with AOL9 after a long time of usage, but I was able to use AOL8. I contacted customer support and was told to check my Norton firewall settings for everything that AOL needs. I was not able to get it to work. I removed AOL9 and re-installed from a cd and it quit working after a couple of their updates. I then disabled my Norton firewall and was able to sign on. Norton was due to expire so I removed Norton and installed EZ-Trust Armor that Road Runner is offering to customers. I have not had any problems since. I hope my experience may help you in solving your problem.

Steven.Bentley · #5 July 3rd, 2004, 06:32 PM

Thanks for that and welcome

mutulatedsoul2 · #6 July 3rd, 2004, 09:35 PM

Hello

sorry for the slow response it was two a.m.and time for bed. I am still not able to connect using 9. I un-installed it and i am using 8 now. I have AVG and ad-aware 6 running as far as firewalls and spyware are concerned. I had ez armor but i un-installed didnt like it.

highway · #7 January 4th, 2005, 05:35 AM

had same problem: AOL error 24-00-28-006 when using "working cable connection".
Thought it was Norton 2005; disabled but no help.
It appears AOL did not detect my cable.

Fix: When you get the error message go to the setting icon in AOL tool bar then "Connectivity Settings" a Settings window opens; go to "expert setup" then "add device".

Steven.Bentley · #8 January 4th, 2005, 05:53 PM

Thanks for the info and welcome

TJolly · #9 January 4th, 2005, 06:04 PM

Hi

A damaged connection service file can cause this problem.
I’m using aol 9 with xp and the following is the repair sequence:

Sign off from aol. Goto start>control panel. Ensure you are in classic view by clicking on the classic view button. Open add/remove programs and choose aol connectivity service, choose add/remove, then choose repair. Restart the computer.

Sign on to aol and let the modem be detected again. Confirm the modem type and access numbers and you should be returned to the sign on screen.

Clear redundant art files.

Close aol and goto start>all programs>aol>aol system information. Choose the utilities tab, select quick restore, select proceed, choose ok, relaunch aol.

mojo x · #10 January 29th, 2005, 12:47 AM

hey whats "clear redundant art files"
and i cant find aol system info
any help guys?

TJolly · #11 January 29th, 2005, 01:22 PM

Hi mojo x

Close aol and goto start>all programs>aol>aol system information. Choose the utilities tab, select quick restore, select proceed, choose ok, relaunch aol.