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mebel
July 4th, 2004, 12:11 PM
:blush:

Hello everyone, Hope this post finds everyone as well as can be.
Need advice on helping my step-mother with her computer problem. I will also refer her to this site later.

She runs Windows Me on her computer, with an internet connection and is having a problem with her computer loading stuff slowly and sometimes not at all, I witnessed this and it is very aggravating to her.

Could anyone give me any suggestions on how to help her with this or what the problem might be. Any help in this area would be appreciated.

She also runs Webshots on her computer for her regular Screen Saver and was wondering if this could be slowing it down also.

I asked her also when was the last time she cleared out her cookies, temp internet files and defragged and she said it had been awhile so we started on that and hopefully she finished it up.

Anyway I will close for now. Again thanks in advance.

Mebel
renegade600
July 4th, 2004, 12:29 PM
need more info about the computer itself, cpu, ram, harddrive size/space available.

Also give defrag a try. Finally, post a copy of hijackthis log in the cyber safety forum.
mebel
July 5th, 2004, 01:22 PM
Thanks renegade, will get back to you shortly, soon as I receive the info.

Sincerely,

Mebel
mebel
July 5th, 2004, 02:21 PM
Dear Renegade600,

I do not know how to do a hijack this log. Can you please offer some assistance in this area.

Thanks,

Mebel
mebel
July 6th, 2004, 05:44 PM
need more info about the computer itself, cpu, ram, harddrive size/space available.

Also give defrag a try. Finally, post a copy of hijackthis log in the cyber safety forum..

Memory: 64.0 MB of RAM
System Resources: 25% Free
File System: 32-bit
Virtualy Memory: 32-bit

I also let her know to defrag her computer and she started doing it.

Thanks for all your help.

Mebel
mebel
July 6th, 2004, 05:48 PM
need more info about the computer itself, cpu, ram, harddrive size/space available.

Also give defrag a try. Finally, post a copy of hijackthis log in the cyber safety forum.
I did not know how to tell her how to do a hijack this log cause I have never done it myself.

Let her know that she needed to defrag her computer, she is in the process.

Following is the info your requested:

Memory: 64.0 MB of RAM
System Resources: 25% Free
File system: 32-bit
Virtual Memory: 32-bit

If there is anything else I need to give please let me know.

Sincerely and Thank you,

Mebel
mebel
July 6th, 2004, 05:51 PM
Something to add to previous post, she has a Gateway computer (cpu).

Thanks,

Mebel