Mozilla Works and then Wont

Ebeth · #1 July 5th, 2004, 05:31 PM

I switched to Mozilla Firefox from IE, and works fine for awhile but then stops, wont load at all
Happened before and I uninstalled and reinstalled and was good to go again
But am wondering why this happens, anyone else had this problem?

**degsy** · #2 July 5th, 2004, 05:33 PM

What happens?
What error messages / pages?
Does IE still work?

Do a spyware scan just incase
Read this first http://www.cybertechhelp.com/forums/...ad.php?t=37546

Ebeth · #3 July 5th, 2004, 05:45 PM

IE still works
Nothing happens, no error report. The hourglass comes up as if it were going to open then just disappears.
I did Ctrl/Alt/Del to see if it was just not responding but doesnt show that it is not responding
I will do the check for spyware
I ran StartupList to see if it was trying to open and this is the log I got

StartupList report, 7/5/04, 1:37:53 PM
StartupList version: 1.52
Started from : C:\UNZIPPED\STARTUPLIST1521\STARTUPLIST.EXE
Detected: Windows 98 SE (Win9x 4.10.2222A)
Detected: Internet Explorer v6.00 SP1 (6.00.2800.1106)
* Using default options
==================================================
Running processes:

C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\PROGRAM FILES\GRISOFT\AVG7\AVGAMSVR.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\PROGRAM FILES\SYNAPTICS\SYNTP\SYNTPLPR.EXE
C:\PROGRAM FILES\SYNAPTICS\SYNTP\SYNTPENH.EXE
C:\WINDOWS\LOADQM.EXE
C:\PROGRAM FILES\GRISOFT\AVG7\AVGCC.EXE
C:\WINDOWS\SYSTEM\LVCOMS.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\PROGRAM FILES\MSN MESSENGER\MSNMSGR.EXE
C:\PROGRAM FILES\D-LINK AIRPLUS\AIRPLUS.EXE
C:\PROGRAM FILES\WINDOWS MEDIA COMPONENTS\ENCODER\WMENCAGT.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\PROGRAM FILES\MOZILLA FIREFOX\FIREFOX.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\PROGRAM FILES\OUTLOOK EXPRESS\MSIMN.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\PROGRAM FILES\WINZIP\WINZIP32.EXE
C:\UNZIPPED\STARTUPLIST1521\STARTUPLIST.EXE

--------------------------------------------------

Listing of startup folders:

Shell folders Startup:
[C:\WINDOWS\Start Menu\Programs\StartUp]
D-Link AirPlus.lnk = C:\Program Files\D-Link AirPlus\AirPlus.exe
Encoder Agent.lnk = C:\Program Files\Windows Media Components\Encoder\WMENCAGT.EXE

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

ScanRegistry = c:\windows\scanregw.exe /autorun
TaskMonitor = c:\windows\taskmon.exe
SystemTray = SysTray.Exe
LoadPowerProfile = Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
IrMon = IrMon.exe
SynTPLpr = C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
SynTPEnh = C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
LoadQM = loadqm.exe
AVG7_CC = C:\PROGRA~1\GRISOFT\AVG7\AVGCC.EXE /STARTUP
LVComs = c:\windows\SYSTEM\LVComS.exe
StillImageMonitor = C:\WINDOWS\SYSTEM\STIMON.EXE

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run Services

LoadPowerProfile = Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
avgamsvr.exe = C:\PROGRA~1\GRISOFT\AVG7\AVGAMSVR.EXE

--------------------------------------------------

Autorun entries from Registry:
HKCU\Software\Microsoft\Windows\CurrentVersion\Run

msnmsgr = "C:\PROGRAM FILES\MSN MESSENGER\MSNMSGR.EXE" /background

--------------------------------------------------

Shell & screensaver key from C:\WINDOWS\SYSTEM.INI:

Shell=Explorer.exe
SCRNSAVE.EXE=
drivers=mmsystem.dll power.drv

--------------------------------------------------

C:\WINDOWS\WININIT.BAK listing:
(Created 2/7/2004, 14:34:20)

[RENAME]

--------------------------------------------------

C:\AUTOEXEC.BAT listing:

C:\PROGRA~1\GRISOFT\AVG7\BOOTUP.EXE
SET QTJava=C:\WINDOWS\SYSTEM\QTJava.zip
SET CLASSPATH=%QTJava%;
C:\essolo.com

--------------------------------------------------

Enumerating Browser Helper Objects:

(no name) - C:\PROGRAM FILES\YAHOO!\MESSENGER\YCOMP.DLL - {02478D38-C3F9-4efb-9B51-7695ECA05670}
(no name) - C:\PROGRAM FILES\ADOBE\ACROBAT 6.0\READER\ACTIVEX\ACROIEHELPER.DLL - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}

--------------------------------------------------

Enumerating Task Scheduler jobs:

Windows Critical Update Notification.job

--------------------------------------------------

Enumerating Download Program Files:

[Shockwave Flash Object]
InProcServer32 = C:\WINDOWS\SYSTEM\MACROMED\FLASH\FLASH.OCX
CODEBASE = http://download.macromedia.com/pub/s...sh/swflash.cab

[PCPitstop Utility]
InProcServer32 = C:\WINDOWS\DOWNLO~1\PCPITS~1.DLL
CODEBASE = http://pcpitstop.com/pcpitstop/PCPitStop.CAB

[iCC Class]
InProcServer32 = C:\WINDOWS\DOWNLOADED PROGRAM FILES\PCPCONNCHECK.DLL
CODEBASE = http://www.pcpitstop.com/internet/pcpConnCheck.cab

[MSN Chat Control 4.5]
InProcServer32 = C:\WINDOWS\DOWNLOADED PROGRAM FILES\MSNCHAT45.OCX
CODEBASE = http://chat.msn.com/bin/msnchat45.cab

[Shockwave ActiveX Control]
InProcServer32 = C:\WINDOWS\SYSTEM\MACROMED\DIRECTOR\SWDIR.DLL
CODEBASE = http://download.macromedia.com/pub/s...irector/sw.cab

[Update Class]
InProcServer32 = C:\WINDOWS\SYSTEM\IUCTL.DLL
CODEBASE = http://v4.windowsupdate.microsoft.co...083.6851041667

[QuickTime Object]
InProcServer32 = C:\WINDOWS\SYSTEM\QTPLUGIN.OCX
CODEBASE = http://www.apple.com/qtactivex/qtplugin.cab

[SassCln Object]
InProcServer32 = C:\WINDOWS\DOWNLOADED PROGRAM FILES\SASSCLN.DLL
CODEBASE = http://www.microsoft.com/security/controls/SassCln.CAB

[cpbrkpie Control]
InProcServer32 = C:\WINDOWS\CPBRKPIE.OCX
CODEBASE = http://a19.g.akamai.net/7/19/7125/14...3/cpbrkpie.cab

--------------------------------------------------

Enumerating ShellServiceObjectDelayLoad items:

WebCheck: C:\WINDOWS\SYSTEM\WEBCHECK.DLL

--------------------------------------------------
End of report, 5,979 bytes
Report generated in 3.692 seconds

Command line options:
/verbose - to add additional info on each section
/complete - to include empty sections and unsuspicious data
/full - to include several rarely-important sections
/force9x - to include Win9x-only startups even if running on WinNT
/forcent - to include WinNT-only startups even if running on Win9x
/forceall - to include all Win9x and WinNT startups, regardless of platform
/history - to list version history only

Ebeth · #4 July 5th, 2004, 07:46 PM

OK did the AdAware scan as per instructions, and it found nothing at all, and Mozilla still wont open

**degsy** · #5 July 5th, 2004, 08:12 PM

Boot into Safemode and see if it will open.

Also do a Virus scan in Safemode.

Ebeth · #6 July 5th, 2004, 08:30 PM

did a restart and seems to be working ok now, last virus scan was clean but will do again in safe mode, altho not sure if the vscan will work from there, for some reason it seems to me that i had to be connected to the internet but anyway will try it

Rainbow32 · #7 July 5th, 2004, 09:20 PM

Have you downloaded alot of themes and extensions into Firefox? Could be one of those are the problem. Go to Start>All programs>Firefox and run Firefox in safe mode. Start uninstalling extensions/themes until you get Firefox working again.

Ebeth · #8 July 5th, 2004, 10:20 PM

I havent done anything with themes and downloads, so I am not sure what to uninstall.
I dont think that is the problem, as I said above it started working after I did a restart.
Any other suggestions?

**degsy** · #9 July 5th, 2004, 10:23 PM

Lets hope it keeps working

Ebeth · #10 July 6th, 2004, 03:05 PM

Did the virus scan in safe mode and nothing happens. When Mozilla was loading at one point it loaded everything on the page except the bar with the Firefox Help/Support/Plug-in info.
Fingers crossed it is still working at this point
Thanks for your help tho