IE6 and Outlook slows to a crawl

[acr_atl]

I'm new to the site and have searched through post but have not found anything that seems to cover this.

Sorry for the long story but....

About a month and a half ago I signed up for Bellsouth DSL and everything worked fine until 2 weeks ago. The first thing I notoiced was my speeds were slower than normal, then eventually slowed to the point of not working. I called Bellsouth and after many hours / days we still have not fixed the problem. Sometimes it'll connect, speed will be fine but 3-5 minutes later it'll slow to a crawl again. Bellsouth swears that it's not them, and some test I've run point to my windows or IE. Their answer is that it's a bad registry or IE 6 is damaged. I've tried repairing IE 6, but it made no difference. IE 6 will not let me uninstall it in whole. (I'm on Win98). I've reinstalled Windows from the .cab files, but have not reformatted the hardrive. What can I do? I really don't want to reformat.

Thanks.

[renegade600]

Only those two programs slow, what about the computer as a whole, any noticable slowness running any other programs.

Also tell about your computer, os, cpu, ram, harddrive size/space available. Did you try replacing the wire between the wall and the dsl modem? Also is the inside of your case dust free?

[acr_atl]

CPU is a Pentium III 750mhz, os = Win 98, ram is 128, Hard Drive is 1.3Ghz. I would have to say not dust free, Probably looks like the sahara in there. Though everything worked fine three weeks ago. Plenty of space available. averages 80% resources free. I have not replaced any wires. Bellsouth says they're getting good speed to the modem. Cable to cpu from modem only about two months old and in good condition.

[enat66]

I have a feeling your computer is riddled with spyware. Have you done a spyware scan? I suggest using Spybot Search and Destroy. Download it from the link below, install it and run the program, have it update itself, then run a scan and fix any problems it finds. Post back when you get all that and tell us if it found anything and if your computer seems to be running faster.

Get Spybot here

[renegade600]

As the previous message stated, it could be spyware. Follow the instruction in the first message of this thread.

[Renmart]

Over the past week I have experienced many IE problems. Crashes, freezes and being unable to open web site. The home page won't open sometimes so I have to log off and start again. I switched to "firefox" browser last week and it ran well but I had problems with plug-ins so went back to IE. Nothing has been the same since. Any help out there?

[acr_atl]

I've run ad-aware many times, it found and cleaned Alexa out of the registry. It may of helped a little or it may just be luck of the draw. I have noticed better luck when I enter the IP address for bellsouth directly into the run command. Better as in it'll at least connect. By the way retarting the computer will help sometimes when connecting.

[acr_atl]

Some additonal info that may shed some light?

Maybe someone can decipher all this info and lend some additional words of wisdom. (I think the denial of service attack sound like it could be the problem though)

Under System info:
"IE File Version"
win.com = not available
winsock32n.dll = not available

"IE Cache"
Total = 16277 MB
Available = 5433 MB
Max Cache = 488 MB
Available Cache = 480 MB

Winsock info:
Version 2.2
Winsock 2.0
Running

Running Tasks during "lock up":
kernel32.dll
msgsrvr32.exe
mprexe.exe
mmtask.tsk
mcsrte.exe
mstask.exe
explorer.exe
hidserv.exe
spool32.exe
systray.exe
lexbces.exe (lexamark printer)
ptsnoop.exe (dial up modem)
realsched.exe
rpcss.exe
mcvsshld.exe
mcagent.exe
mcvsescn.exe
taskmon.exe
wniexe.exe
iexplore.exe
msinfo32.exe

I was able to run the tweak and it came up with this:
Change MTU to 1500
RWIN Between 14520 & 37752

301 kbits/sec
receive window 2144
window scaling = off
path MTU = on
RFC 1323 Window Scaling = off
Timestamp = off
Selective Acks = on
MSS Requested = 1452

Ping info:
32 bytes 10ms TTL=64
10ms TTL=64
1ms TTL=64
1ms TTL=64
Packets sent =4
received = 4
Lost = 0

BellSouth Info:
Line state = up
Modulation = G.DMT-Mode
Data Path = Fast
SN Margin (db) down = 26.5 Up = not defined
Line Attenuation down = 29.0 Up = not defined
CRC Errors Down =1 Up =2

Also, what is the large file "bellsouthIW.reg" in my c directory?

Hope this may help, mostly greek to me

Thanks.

[enat66]

I suggest you post a new thread in Cyber Safety with a Hijack Log:

I need you to download (save) this program somewhere (preferably in its own folder) on your computer:
http://tomcoyote.com/hjt/HijackThis.exe

Run the File> Click Scan> Click Save Log> Save it anywhere> and paste the log here (copy and paste) after quickly scanning through it to make sure that it doesn't say your name anywhere if you are concerned about privacy.

This program shows us all the changes that have been made to internet explorer, the only reason it would show your name is if that is a folder name.


Get back to us

[acr_atl]

I assume IE has to be running.

[enat66]

actually I you should be able use firefox(if you still have it) to download Hijack This and it won't make a difference.

[acr_atl]

I've posted the log in Cyber Safety.

[enat66]

I'm not the best for reading logs so I'll let someone else do that but just for reference here is the link to acr_atl's post in cyber safety.

http://www.cybertechhelp.com/forums/...ad.php?t=42783