opening files problem

[gwilym]

Hi, my problem is, we have a program mathsphere [file menue.pdf] that wouldent open it came up with Cannot open. Then a thing came up check on web for reasons or something like that. that came up with Adobe Acrobat.
I then downloaded Adobe Acrobat but when I clicked on that I got the same message, I tried clicking on the 'find on web' and it came up file unknown. [file adberdr602-ece-full.dmg. So whats going on? It all worked fine before re-format.

[AnnMarie]

Hi gwilym - I am not sure but go here (http://www.adobe.com/products/acrobat/readstep2.html) and see if you can download and install the latest version of Adobe Reader. Let us know how you get on.

[gwilym]

Hi AnnMarie, I've already been on that site and downloaded adobe but am getting 'widows cannot open this file' then a choice of finding answer on web or from a list of programs to open it. I dont know which program to use.
On the web thingy it says unknown file.

[AnnMarie]

Hi again gwilym, sorry about the late reply but I wasnt here yesterday.

it came up file unknown. [file adberdr602-ece-full.dmg

What was the file extension of the file that you downloaded? Are you still using WinME?

[gwilym]

Hi AnnMarie,you know me by now,not sure what file extention is.
Looked in properties and all I could get from that was that it's a DMG file.
The only other thing is AdbeRdr602-ece-full.dmg.
By the way I'm now on XP.
Never had any problems downloading Adobe in the past. Maybe I should delet it and try again. I'll wait and see what you think. Thanks.

[AnnMarie]

Hi gwil, you downloaded the Macintosh version. Yep, delete it and go back to the link I posted and where it says Platform, choose Windows XP.

[keith.evans]

Just a quick question AnnMarie please, I've got Acrobat Reader 5.0. Should I uninstall it before installing ver 6?

Cheers.

[AnnMarie]

Hi Keith, yep. I dont think that version 6 is an upgrade. I did anyway. :)

[keith.evans]

Thanks very much.

[AnnMarie]

No problem Keith. :)

[gwilym]

Well AnnMarie you were right, I deleted the version I had, downloaded again and no problem everything working fine. I have no idea how I managed to download the wrong version. :dizzy: Thanks for sorting me out yet again.

[AnnMarie]

Always glad to help gwilym. :D