IE6 DNS/page cannot be displayed error but netscape is fine

rvwjetta · #1 August 16th, 2004, 04:54 AM

hi everyone,

i have both internet explorer 6 and netscape. I am logged onto the internet using a dial up service. when i am online, i can access webpages through netscape just fine. However, when i open internet explorer, i get the dns/page cannot be displayed message. i know there is something wrong with ie but when i uninstalled and reinstalled i still have the same problem. is there anything i can do. i don't mind using netscape for internet browsing, but i need ie to work properly for a program i am trying to view. thank you.

Pancake · #2 August 16th, 2004, 05:10 AM

Hi
Get "HijackThis" and save it to a folder then do a scan,save, and then post the log here please.

rvwjetta · #3 August 16th, 2004, 05:39 AM

i downloaded hijackthis but it is a .zip.php file and my computer won't automatically open it when i double click on the icon. it asks what program to open it. what do i do?

Pancake · #4 August 16th, 2004, 05:51 AM

You want "WinZip'

renegade600 · #5 August 16th, 2004, 11:00 AM

also in msie, click on files, and make sure work offline is not selected. .

rvwjetta · #6 August 17th, 2004, 12:46 AM

Hi,

These are the results for the hijackthis scan:

Logfile of HijackThis v1.98.2
Scan saved at 6:49:51 PM, on 8/16/04
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\PROGRAM FILES\NETWORK ASSOCIATES\MCAFEE VIRUSSCAN\VSHWIN32.EXE
C:\WINDOWS\EXPLORER.EXE
C:\PROGRAM FILES\NETWORK ASSOCIATES\MCAFEE VIRUSSCAN\MCTOOL.EXE
C:\PROGRAM FILES\NETWORK ASSOCIATES\MCAFEE VIRUSSCAN\VSSTAT.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\ptsnoop.exe
C:\WINDOWS\SYSTEM\PRINTRAY.EXE
C:\MOUSE\SYSTEM\EM_EXEC.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\PROGRAM FILES\COMMON FILES\UPDMGR\UPDMGR.EXE
C:\WINDOWS\TEMP\ADWARE\FSG_4104.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\NETSCAPE\NETSCAPE\NETSCP.EXE
C:\PROGRAM FILES\AT&T\WNCLIENT\PROGRAMS\WNCONNECT.EXE
C:\PROGRAM FILES\AT&T\WNCLIENT\PROGRAMS\WNCSMSERVER.EXE
C:\WINDOWS\SYSTEM\TAPISRV.EXE
C:\WINDOWS\SYSTEM\RNAAPP.EXE
C:\PROGRAM FILES\WINZIP\WZQKPICK.EXE
C:\UNZIPPED\HIJACKTHIS\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://desktop.presario.net/scripts/...LC=0409&c=1c00
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.worldnet.att.net/ie4/search/index.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://martfinder.com/index.htm?aff=4444
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://search.presario.net/scripts/r...rchbar&LC=0409
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://keyword.netscape.com/keyword/%s
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by AT&T WorldNet Service
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyServer = http=localhost:8080
R3 - URLSearchHook: PerfectNavBHO Class - {00D6A7E7-4A97-456f-848A-3B75BF7554D7} - C:\PROGRA~1\PERFEC~1\BHO\PERFEC~1.DLL
N3 - Netscape 7: user_pref("browser.startup.homepage", "www.att.net"); (C:\WINDOWS\Application Data\Mozilla\Profiles\default\a9l7fyqu.slt\prefs.j s)
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CPROGRAM%20FILES%5CNETSCAPE%5CNETSCAPE%5Csea rchplugins%5CSBWeb_01.src"); (C:\WINDOWS\Application Data\Mozilla\Profiles\default\a9l7fyqu.slt\prefs.j s)
O2 - BHO: QPHlprObj Class - {EFD440C0-0943-11d3-9D65-00A0CC22CBC4} - C:\WINDOWS\QPHELPER.DLL
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
O2 - BHO: ICOO Loader BHO - {B9D90B27-AD4A-413a-88CB-3E6DDC10DC2D} - C:\WINDOWS\MSOPT.DLL
O2 - BHO: NavErrRedir Class - {00D6A7E7-4A97-456f-848A-3B75BF7554D7} - C:\PROGRA~1\PERFEC~1\BHO\PERFEC~1.DLL
O2 - BHO: myBar BHO - {0494D0D1-F8E0-41ad-92A3-14154ECE70AC} - C:\PROGRAM FILES\MYWAY\MYBAR\1.BIN\MYBAR.DLL
O3 - Toolbar: My &Search Bar - {0494D0D9-F8E0-41ad-92A3-14154ECE70AC} - C:\PROGRAM FILES\MYWAY\MYBAR\1.BIN\MYBAR.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [ScanRegistry] c:\windows\scanregw.exe /autorun
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [VsecomrEXE] C:\Program Files\Network Associates\McAfee VirusScan\VSEcomR.EXE
O4 - HKLM\..\Run: [Vshwin32EXE] C:\PROGRAM FILES\NETWORK ASSOCIATES\MCAFEE VIRUSSCAN\VSHWIN32.EXE
O4 - HKLM\..\Run: [VsStatEXE] C:\Program Files\Network Associates\McAfee VirusScan\VSSTAT.EXE /SHOWWARNING
O4 - HKLM\..\Run: [PTSNOOP] ptsnoop.exe
O4 - HKLM\..\Run: [CompaqPrinTray] PrinTray.exe
O4 - HKLM\..\Run: [EM_EXEC] c:\MOUSE\SYSTEM\EM_EXEC.EXE
O4 - HKLM\..\Run: [CountrySelection] pctptt.exe
O4 - HKLM\..\Run: [bpcpost.exe] c:\windows\SYSTEM\bpcpost.exe
O4 - HKLM\..\Run: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
O4 - HKLM\..\Run: [win32.exe] C:\WINDOWS\win32.exe
O4 - HKLM\..\Run: [P2P NETWORKING] C:\WINDOWS\SYSTEM\P2P NETWORKING\P2P NETWORKING.EXE /AUTOSTART
O4 - HKLM\..\Run: [updmgr] C:\Program Files\Common files\updmgr\updmgr.exe
O4 - HKLM\..\Run: [Trickler] "c:\windows\temp\adware\fsg_4104.exe"
O4 - HKLM\..\Run: [AltnetPointsManager] c:\program files\altnet\points manager\points manager.exe -s
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [Vshwin32EXE] C:\PROGRAM FILES\NETWORK ASSOCIATES\MCAFEE VIRUSSCAN\VSHWIN32.EXE
O4 - HKCU\..\Run: [Mozilla Quick Launch] "C:\PROGRA~1\NETSCAPE\NETSCAPE\NETSCP.EXE" -turbo
O4 - HKCU\..\RunOnce: [BullguardoptIn] C:\WINDOWS\TEMP\BULLGUARD\BULLDOWNLOAD.EXE
O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O9 - Extra button: Translate - {06FE5D05-8F11-11d2-804F-00105A133818} - http://search.presario.net/scripts/r...c=1c00&lc=0409 (file missing)
O9 - Extra 'Tools' menuitem: AV &Translate - {06FE5D05-8F11-11d2-804F-00105A133818} - http://search.presario.net/scripts/r...c=1c00&lc=0409 (file missing)
O9 - Extra button: (no name) - {06FE5D02-8F11-11d2-804F-00105A133818} - http://search.presario.net/scripts/r...c=1c00&lc=0409 (file missing)
O9 - Extra 'Tools' menuitem: &Find Pages Linking to this URL - {06FE5D02-8F11-11d2-804F-00105A133818} - http://search.presario.net/scripts/r...c=1c00&lc=0409 (file missing)
O9 - Extra button: (no name) - {06FE5D03-8F11-11d2-804F-00105A133818} - http://search.presario.net/scripts/r...c=1c00&lc=0409 (file missing)
O9 - Extra 'Tools' menuitem: Find Other Pages on this &Host - {06FE5D03-8F11-11d2-804F-00105A133818} - http://search.presario.net/scripts/r...c=1c00&lc=0409 (file missing)
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\SYSTEM\Shdocvw.dll
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O12 - Plugin for .pdf: C:\PROGRA~1\INTERN~1\PLUGINS\nppdf32.dll
O12 - Plugin for .mpga: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin5.dll
O12 - Plugin for .mp3: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin5.dll
O12 - Plugin for .mpeg: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin4.dll
O12 - Plugin for .swf: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin7.dll
O16 - DPF: {D6016EE7-A8FF-11D1-B37E-A4759ECD7909} (AxPulse Class) - http://www.generationgirl.com/gottag...sh/AxPulse.cab
O16 - DPF: {50F65670-1729-11D2-A51F-0020AFE5D502} (ForumChat) - http://objects.compuserve.com/chat/RTCChat.cab
O16 - DPF: {94418D7F-29BF-460F-8614-DEFB34871FA4} () - https://secure3.trueswitch.com/att/TrueConfig.cab
O16 - DPF: {B942A249-D1E7-4C11-98AE-FCB76B08747F} (RealArcadeRdxIE Class) - http://games-dl.real.com/gameconsole...rcadeRdxIE.cab
O16 - DPF: {10000000-1000-0000-1000-000000000000} - mhtml:file://C:\ARCHIVE.MHT!http://www.008i.com//x//f//37794/msits.exe
O16 - DPF: {11010101-1001-1111-1000-110112345678} - ms-its:mhtml:file://C:oo.mhtml!http://81.9.3.86//scripts//dw//chm.chm?id=cop::/win.exe
O16 - DPF: {1D6711C8-7154-40BB-8380-3DEA45B69CBF} (Web P2P Installer) -
O18 - Protocol: icoo - {4A8DADD4-5A25-4D41-8599-CB7458766220} - C:\WINDOWS\MSOPT.DLL
O19 - User stylesheet: C:\WINDOWS\win32.bmp

rvwjetta · #7 August 18th, 2004, 01:02 AM

hi,

i scanned with hijackthis and the results are above. can anyone out there figure out what is wrong with my IE 6.0

Please help!

Pancake · #8 August 18th, 2004, 02:55 AM

Run hjt in safe mode and fix these items..

O4 - HKLM\..\Run: [win32.exe] C:\WINDOWS\win32.exe
O4 - HKLM\..\Run: [updmgr] C:\Program Files\Common files\updmgr\updmgr.exe
O4 - HKLM\..\Run: [Trickler] "c:\windows\temp\adware\fsg_4104.exe"
O9 - Extra button: Translate - {06FE5D05-8F11-11d2-804F-00105A133818} - http://search.presario.net/scripts/...&c=1c00&lc=0409 (file missing)
O9 - Extra 'Tools' menuitem: AV &Translate - {06FE5D05-8F11-11d2-804F-00105A133818} - http://search.presario.net/scripts/...&c=1c00&lc=0409 (file missing)
O9 - Extra button: (no name) - {06FE5D02-8F11-11d2-804F-00105A133818} - http://search.presario.net/scripts/...&c=1c00&lc=0409 (file missing)
O9 - Extra 'Tools' menuitem: &Find Pages Linking to this URL - {06FE5D02-8F11-11d2-804F-00105A133818} - http://search.presario.net/scripts/...&c=1c00&lc=0409 (file missing)
O9 - Extra button: (no name) - {06FE5D03-8F11-11d2-804F-00105A133818} - http://search.presario.net/scripts/...&c=1c00&lc=0409 (file missing)
O9 - Extra 'Tools' menuitem: Find Other Pages on this &Host - {06FE5D03-8F11-11d2-804F-00105A133818} - http://search.presario.net/scripts/...&c=1c00&lc=0409 (file missing)
O16 - DPF: {10000000-1000-0000-1000-000000000000} - mhtml:file://C:\ARCHIVE.MHT!http://www.008i.com//x//f//37794/msits.exe
O16 - DPF: {11010101-1001-1111-1000-110112345678} - ms-its:mhtml:file://C: oo.mhtml!http://81.9.3.86//scripts//dw//chm.chm?id=cop::/win.exe
O19 - User stylesheet: C:\WINDOWS\win32.bmp

Remove these from your file system...
C:\PROGRAM FILES\COMMON FILES\UPDMGR\UPDMGR.EXE
C:\WINDOWS\TEMP\ADWARE\FSG_4104.EXE

rvwjetta · #9 September 4th, 2004, 02:32 AM

hi pancake,

i did exactly what you told me except the computer would not allow me to delete the file C:\\PROGRAM FILES\COMMON FILES\UPDMGR\UPDMGR.EXE

i opened up ie6 but it is still not working. please, do you have any more ideas?

thank you so much!

rvwjetta · #10 September 4th, 2004, 11:35 PM

I have ran out of options. I've run hijackthis and fixed the specified files. is there anyone who can help me please?

Pancake · #11 September 5th, 2004, 02:43 AM

Try an IE repair. http://www.theeldergeek.com/repair_r...e_and_oe_6.htm

rvwjetta · #12 September 6th, 2004, 02:58 AM

I changed the value data like the website you gave me pancake said. but it still hasn't work. i have ie6 on a CD. is it possible for me to completely remove Internet Explorer from my computer including older versions and then just install ie6 from the CD?

Pancake · #13 September 6th, 2004, 03:39 AM

You can uninstall it and upgrade..
http://www.theeldergeek.com/repair_r...e_and_oe_6.htm

rvwjetta · #14 September 6th, 2004, 06:27 AM

i removed ie from my computer then reinstalled it, but won't display any web pages. i believe there is something wrong with my computer so that it won't allow ie to function properly. i know my internet connection is fine because i can view the web using netscape, but i still need ie for a program on my computer. any suggestions as to how i can fix windows so that it can get ie to work? thank you.

rvwjetta · #15 September 6th, 2004, 07:35 AM

how do i use lspfix?