HELP PLEASE - numerous errors

[ontario57]

when I open explorer, and try to do anything, I get several different errors:

1. ccpwdscv - has caused an error <unknown>

2. lexplorer - has cause an error <unknown> (most common error)

3. pchschd - has caused an error <unknown>

i scannned for viruses with norton, and stinger
i did a scandisk.

DOES ANYONE HAVE ANY SUGGESTIONS, TO FIX THIS PROBLEM.

NOTHING I DID WORKED - REALLY NEED SOME HELP.

THANK YOU
ontario57:upset:

[AnnMarie]

Welcome to CTH ontario57, errors in <unknown> often indicate that malware or spyware is running on a PC.

Lets have a look at your startups. Go here (http://www.cybertechhelp.com/download.php?hijackthis1977.zip) and download the latest version of Hijack This to a new folder on your drive, unzip it and click on scan. Most of the files listed will be harmless and/or required so do not make any changes, just click on Save Log, copy it and post it back in this thread.

[ontario57]

Logfile of HijackThis v1.98.2
Scan saved at 11:21:31 AM, on 9/17/2004
Platform: Windows ME (Win9x 4.90.3000)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\SSDPSRV.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCEVTMGR.EXE
C:\PROGRAM FILES\NORTON INTERNET SECURITY\NISUM.EXE
C:\PROGRAM FILES\NORTON INTERNET SECURITY\CCPXYSVC.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCAPP.EXE
C:\WINDOWS\LOADQM.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\MSN MESSENGER\MSNMSGR.EXE
C:\PROGRAM FILES\YAHOO!\BROWSER\YCOMMON.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\PROGRAM FILES\YAHOO!\BROWSER\YBRWICON.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\LEXBCES.EXE
C:\WINDOWS\SYSTEM\RPCSS.EXE
C:\WINDOWS\SYSTEM\LEXPPS.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\PROGRAM FILES\OUTLOOK EXPRESS\MSIMN.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\WINDOWS\TEMP\TD_0001.DIR\HIJACKTHIS.EXE
C:\WINDOWS\TEMP\TD_0003.DIR\HIJACKTHIS.EXE
C:\PROGRAM FILES\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ca.red.clientapps.yahoo.com/customize/rogers/defaults/sb/*http://www.yahoo.com/search/ie.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.sony.com/vaiopeople
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ca.red.clientapps.yahoo.com/customize/rogers/defaults/sb/*http://www.yahoo.com/search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://ca.red.clientapps.yahoo.com/customize/rogers/defaults/su/*http://www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = c:\QUICKENW\inet\common\blank.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyServer = localhost:2323
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = local;localhost
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CPROGRAM%20FILES%5CNETSCAPE%5CNETSCAPE%5Csea rchplugins%5CSBWeb_01.src"); (C:\WINDOWS\Application Data\Mozilla\Profiles\default\36h8o3fq.slt\prefs.j s)
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRAM FILES\YAHOO!\COMPANION\INSTALLS\CPN\YCOMP5_3_20_0. DLL
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\PROGRAM FILES\NORTON ANTIVIRUS\NAVSHEXT.DLL
O2 - BHO: IEPlugin Class - {CF7C3CF0-4B15-11D1-ABED-709549C10000} - C:\PROGRAM FILES\ADVANCED SYSTEM OPTIMIZER\IEHELPER.DLL
O2 - BHO: IYBookmarkHO Class - {8B11A219-80C8-4B42-B558-B8C14D1AA8C4} - C:\PROGRAM FILES\YAHOO!\BROWSER\YBMHO.DLL
O2 - BHO: SidebarAutoLaunch Class - {F2AA9440-6328-4933-B7C9-A6CCDF9CBF6D} - C:\PROGRAM FILES\YAHOO!\BROWSER\YSIDEBARIEBHO.DLL
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHELPER.DLL
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\PROGRAM FILES\NORTON ANTIVIRUS\NAVSHEXT.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRAM FILES\YAHOO!\COMPANION\INSTALLS\CPN\YCOMP5_3_20_0. DLL
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMON.EXE
O4 - HKLM\..\Run: [LoadQM] loadqm.exe
O4 - HKLM\..\RunServices: [*StateMgr] C:\WINDOWS\System\Restore\StateMgr.exe
O4 - HKLM\..\RunServices: [SSDPSRV] C:\WINDOWS\SYSTEM\ssdpsrv.exe
O4 - HKLM\..\RunServices: [ccEvtMgr] "C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"
O4 - HKLM\..\RunServices: [Nisum] C:\Program Files\Norton Internet Security\NISUM.EXE
O4 - HKLM\..\RunServices: [ccPxySvc] C:\PROGRA~1\NORTON~2\CCPXYSVC.EXE
O4 - HKLM\..\RunServices: [ScriptBlocking] "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [Spam Bully for Outlook Express] "C:\PROGRAM FILES\AXAWARE\SPAM BULLY 2 FOR OE\OESPAMBULLY.EXE" install
O4 - HKCU\..\Run: [Yahoo! Pager] C:\PROGRAM FILES\YAHOO!\MESSENGER\ypager.exe -quiet
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\PROGRAM FILES\YAHOO!\COMMON\YLOGIN.DLL
O9 - Extra 'Tools' menuitem: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\PROGRAM FILES\YAHOO!\COMMON\YLOGIN.DLL
O9 - Extra button: Rogers Yahoo! Sidebar - {51085E3D-A958-42A2-A6BE-A6A9B0BAF276} - C:\PROGRAM FILES\YAHOO!\BROWSER\YSIDEBARIE.DLL
O9 - Extra 'Tools' menuitem: Rogers &Yahoo! Sidebar - {51085E3D-A958-42A2-A6BE-A6A9B0BAF276} - C:\PROGRAM FILES\YAHOO!\BROWSER\YSIDEBARIE.DLL
O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YPAGER.EXE
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YPAGER.EXE
O14 - IERESET.INF: START_PAGE_URL=http://www.sony.com/vaiopeople
O16 - DPF: {62475759-9E84-458E-A1AB-5D2C442ADFDE} - http://a1540.g.akamai.net/7/1540/52/20040105/qtinstall.info.apple.com/saba/us/win/QuickTimeInstaller.exe
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/30ba5aadaaa7dcff4519/netzip/RdxIE601.cab
O16 - DPF: {B942A249-D1E7-4C11-98AE-FCB76B08747F} (RealArcadeRdxIE Class) - http://games-dl.real.com/gameconsole/Bundler/CAB/RealArcadeRdxIE.cab
O16 - DPF: {0A891521-685E-4B6D-A9FD-759BB2CD6A66} (SecureImage Control) - http://www.psbwebsurveys.com/secure/SecureImage.cab
O16 - DPF: {70522FA0-4656-11D5-B0E9-0050DAC24E8F} - http://cc.iwon.com/ct/pm3/iwonpm_12_1,0,2,5.cab
O16 - DPF: {8A94C905-FF9D-43B6-8708-F0F22D22B1CB} (Wwlaunch Control) - http://mirror.worldwinner.com/games/shared/wwlaunch.cab
O16 - DPF: {6C6FE41A-0DA6-42A1-9AD8-792026B2B2A7} (FreeCell Control) - http://mirror.worldwinner.com/games/v40/freecell/freecell.cab
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://supportcentral.sel.sony.com/sdccommon/download/tgctlcm.cab
O16 - DPF: {FF054BED-D972-4215-897E-726C3488DDBB} (sonyctl.sonycm) - http://supportcentral.sel.sony.com/sdccommon/download/sonyctl.CAB
O16 - DPF: {9903F4ED-B673-456A-A15F-ED90C7DE9EF5} (Sol Control) - http://mirror.worldwinner.com/games/v44/sol/sol.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/activedata/SymAData.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/techsupp/activedata/ActiveData.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - C:\Program Files\Yahoo!\common\yinsthelper.dll
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab

Thank you so much Ann-Marie - I really apprecite the help you are giving me.:) Brenda
(ontario57)

[AnnMarie]

Hi Brenda, there is no evidence of any malware or spyware in your log. Just to be 100% sure, disable Norton and go here (http://www.ravantivirus.com/scan/howto-scan.php) and run the online scanner. RAV generates a log file. Please copy the log and post it back in this thread.

[ontario57]

Scanning memory...
c:\WINDOWS\Application Data\Identities\{46B53A11-25E6-4CDB-A171-5260E55A630A}\Microsoft\Outlook Express\SPAMfighter (3).dbx->Message.823: ("Brendagirl" [[Bulk] foto])->(part0001:fotos.zip)->foto/foto.html->(SCRIPT0001) - JS/Dword.dr* -> Infected
c:\WINDOWS\Application Data\Identities\{46B53A11-25E6-4CDB-A171-5260E55A630A}\Microsoft\Outlook Express\SPAMfighter (3).dbx->Message.823: ("Brendagirl" [[Bulk] foto])->(part0001:fotos.zip)->foto/foto/foto1.exe - Win32/Bagle.AI -> Infected
c:\WINDOWS\Application Data\Mozilla\Profiles\default\36h8o3fq.slt\Mail\po p\Sent->(NameExploit*) - MIME/NameExploit* -> Suspicious
c:\WINDOWS\Application Data\Mozilla\Profiles\default\36h8o3fq.slt\Mail\po p\Sent->(NameExploit*) - MIME/NameExploit* -> Suspicious

Scanned
============================
Objects: 42894
Directories: 4367
Archives: 7246
Size(Kb): 922625
Infected files: 2

Found
============================
Viruses found: 2
Suspicious files: 2
Disinfected files: 0
Mail files: 2682

hope this helps. thank you again, brenda

[AnnMarie]

Hi Brenda, they are no biggie. Open Outlook Express/Spamfighter and look for the Brendagirl" [[Bulk] foto email and delete it.

The only other clue that we have regarding the cause of your problem is the error caused by ccPwdSvc. This is a Norton file. Try uninstalling Norton from Add/Remove Programs in Control Panel and reboot. Do you still get those error messages?