Norton Internet Security & Systemworks shuts down

[mcknight]

I have Norton Systemworks & Internet Security (both 2004) and when I try to run a virus scan, halfway thru, it shuts down to black screen. I can't do anything then -- I have to turn off with power button and then reboot. I am running Win XP home and have Cox high speed cable connection-- Intel Pentium 4 processor, 512 MB SDRAM, 100GB hard drive, nVidia GeForce2 MX200 graphics w/32MB SDRAM. My Win XP firewalls are turned off. What could be causing this? Also goes to black screen after sitting idle for a long period of time.

[renegade600]

no error messages at all? Go to your control panel, administrative tools, event viewer, click on either application or system, scroll down to the time the error accured, there should be a warning, and click on it, a property popup should apear, give whatever info you see there (type, event id, catagory, source) also click on the microsoft link and see what that says about it.

[mcknight]

error: windows operating system, ID 1001, application hang, versins 5.2DW_BUCKET_ LOG,fault bucket %1

warnings: MsiInstaller

[Higezzzz2]

did u pirate it?

[mcknight]

Pirate what????? The Windows XP came installed in my PC and I bought both Norton softwares (Systemworks & Internet Security) at Costco. NO, nothing is pirated if that is what you meant.