modem not found 911 : )

[POE66]

My friend is trying to get her computer online and every time she tries it it says modem not found, she tried another computer in the same area again modem not found, I made sure her phone line was working etc, she just had windows reinstalled on her gateway, same thing modem not found, a friend gave her a hp and she hooked it up modem not found? any suggestions on why this would be happening? she has been offline for 2 months and going bonkers:cry2: any suggestions would be GREAT!! Thanks so much...... ;)

[Bad Dog]

"she tried another computer in the same area again modem not found"
Please explain this statement.
BD:disgust:

[POE66]

she set up another computer at her same desk area and the same problem came up? I was wondering if it had anything to do with her phone line? I was just thinking of anything that could cause it?

[tetonbob]

Try the same computer in a different area using a different phone line.

Also, you could try plugging in a phone to the line in question and see if it works.

If more than 1 computers with modems that work in other locations don't work in that location, I'd say it's time to call the phone service provider. Sometimes lines develop problems.

[POE66]

I had her try the phone line to see if it worked she said yes, I will have her try it in another area of the house...thanks : ):wave: will let you know if that works how odd for all the computers to say that? hmmmmmmmmmmm:dizzy:

[Bad Dog]

As mentioned above, use a single line phone to test wall jack you plug your modem line into for dialtone.
Do your telephones work in this area?
Should be simple to track down.
2 months?? I wouldn't have 1% of that patience.
Good luck.
BD:disgust:

[POE66]

Yes she tried the phone jack and the phone had a dial tone, she is going to try another phone jack to see if there is any change, yes although complaining the whole time she hasnt went off the deep edge YET! like you I would have had someone fixen it by now lol one day makes me bonkers!! thanks again : )

[Bad Dog]

FYI: A bad phoneline has nothing to do with modem not found.
Even if modem not hooked up to phone jack, the worst you'd get is no dialtone message.
Are you phrasing the error correctly. I can't believe you brought a working computer in to replace non-working one and get modem not found.

Go to start/control panel/system/Device Manager
Scroll down to modem. Is modem listed at all? If so, click + sign next to modem.
Highlight modem it brings up, if any, and click on properties. This will tell you if modem is installed properly. "This device is working properly"

How does all this sound?
BD:disgust: