usb printer

[amanda1127]

can anyone help my friend is running win 98 and has a epson stylus 740 printer.
everything was fine till she decided to move it then the printer would not work tried everything to get it going so changed connectin from a cable thinggy to usb, when the comp is rebooted it says new hardware found usb printer starts to install it then says it cant find the driver and asks for 98 disk so i insert this and still it says cant find driver.i have tried microsoft but they are no longer supporting windows 98 can anyone else give me some ideas as i know there is probally a simple solution and it is really bugging me.
thank you

[TJolly]

Hi Amanda

Go her and do a search for the latest driver:

http://www.epson.co.uk/support/index.htm

[amanda1127]

thanks i ve done that but no joy still saying the same i have looked in device manager and it says epsom printer is there but it also says other devices big yellow question mark and exclamation mark on top.i think it has more to do with the usb driver but dont know where to get this it not on win 98 cd or i cant find it on it .printer does work as been tried on another computer .

[jdc2000]

It might help if you could list the actual devices in Device Manager that have the exclamation marks by them.

Also, if the printer was working when connected using a parallel cable, you might try re-connecting it using that.

[amanda1127]

the device with the exclamation mark just says USB PRINTER

tried reconnecting with the cable but think the connection at back of comp is broken as have used printer on another computer with th ecable connection and it worked fine

[tetonbob]

I would uninstall the lot - software from the Start Menu, printer from the Printers folder, USB Printer from Device manager, and then go through the install procedure outlined with the manual. USB printer installs are very picky about order. Is the Install disk for the printer available?

See ftp://ftp.epson-europe.com/pub/download/9/epson912eu.pdf

You might also need to update the USB chipset driver.

[jdc2000]

You might also make sure that the parallel port shows up in Device Manager without any errors. Errors there could prevent the printer from working on that port.