Aol 9.0 problem

[trailblaza247]

I have a dell Inspiron 2500 laptop running windows 2000. Everytime I start up AOL a blue screen comes up with the following message.
*** 5 TOP 0x0000001E(0x00000005, 0xF06D8B94, 0x00000000, 0x00000001)
KMODE_EXCEPTION_NOT_HANDLED

***Address F06D8B94 base at F06D8000, Data Stamp 4137af2f - SGuard.Sys

Beginning dump of physical memory
Physical memory dump complete. Contact your system administration
or technical support group

I uninstalled AOL then reinstalled it in safe mode the problem still occurs. I ran virus scan and it still happens. Can someone help me solve this problem

[TJolly]

Hi trailblaza247 and welcome to cth.

A damaged connection service file can cause this problem.
I’m using aol 9 with xp and the following is the repair sequence:

Sign off from aol. Goto start>control panel. Ensure you are in classic view by clicking on the classic view button. Open add/remove programs and choose aol connectivity service, choose add/remove, then choose repair. Restart the computer.

Sign on to aol and let the modem be detected again. Confirm the modem type and access numbers and you should be returned to the sign on screen.

Clear redundant art files.

Close aol and goto start>all programs>aol>aol system information. Choose the utilities tab, select quick restore, select proceed, choose ok, relaunch aol.

Hope this helps.