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  #1  
Old November 5th, 2004, 07:10 PM
gallstone gallstone is offline
New Member
  
Join Date: Oct 2004
Posts: 6
Unable to open Yahoo
I know that this has been asked many times, and I did do a search and tried most recommendations ( delete cookies. spybot, etc) to no avail. Essentially, I run Windows XP and IE6- my computer crashed and I had to reload Windows. Since then, my browsere works with all sites except Yahoo- get a page not found error.
Here is my HJ scan- any help is appreciated
Logfile of HijackThis v1.97.7
Scan saved at 1:07:43 PM, on 11/5/2004
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\CTsvcCDA.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\BCMSMMSG.exe
C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe
C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
c:\program files\mcafee.com\agent\mcagent.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\Program Files\iRiver\Service\MLService.exe
C:\Program Files\iRiver\Service\Updater.exe
C:\Program Files\eDonkey2000\edonkey2000.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\Common Files\Logitech\QCDriver\LVCOMS.EXE
C:\Program Files\Logitech\ImageStudio\LogiTray.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BackWeb-8876480.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Palm\HOTSYNC.EXE
c:\progra~1\mcafee.com\vso\mcvsftsn.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\DS.OFFICE\Local Settings\Temporary Internet Files\Content.IE5\6VQFYNIP\HijackThis[1].exe
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = localhost
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O4 - HKLM\..\Run: [diagent] "C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe" startup
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\McAfee.com\Agent\mcupdate.exe
O4 - HKLM\..\Run: [iRiver AutoDB] C:\Program Files\iRiver\Service\MLService.exe
O4 - HKLM\..\Run: [iRiver Updater] C:\Program Files\iRiver\Service\Updater.exe
O4 - HKLM\..\Run: [eDonkey2000] "C:\Program Files\eDonkey2000\edonkey2000.exe" -t
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [LVCOMS] C:\Program Files\Common Files\Logitech\QCDriver\LVCOMS.EXE
O4 - HKLM\..\Run: [LogitechGalleryRepair] C:\Program Files\Logitech\ImageStudio\ISStart.exe
O4 - HKLM\..\Run: [LogitechImageStudioTray] C:\Program Files\Logitech\ImageStudio\LogiTray.exe
O4 - HKCU\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NVMCTRAY.DLL,NvTaskbarInit
O4 - HKCU\..\Run: [LDM] C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BackWeb-8876480.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Startup: HotSync Manager.lnk = C:\Program Files\Palm\HOTSYNC.EXE
O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LDMConf.exe
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: Research (HKLM)
O9 - Extra button: Real.com (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
O12 - Plugin for .pdf: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
O16 - DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} (Office Update Installation Engine) - http://office.microsoft.com/officeup...ntent/opuc.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/sh...4/mcinsctl.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.co...?1098709920796
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/sh...21/mcgdmgr.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload.macromedia.com/get...sh/swflash.cab
O16 - DPF: {ED28050F-D713-43BA-A376-DCC5C35407D5} (MsnMusicAx Class) - http://entimg.msn.com/client/msnmusax2219.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{2411A276-9F44-417E-8FC1-B2A7A41AB6AB}: NameServer = 172.20.2.3,64.90.154.0

Thanks--
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  #2  
Old November 5th, 2004, 10:33 PM
z1p's Avatar
z1p z1p is offline
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Join Date: Oct 2004
O/S: Windows Vista 64-bit
Location: Massachusetts
Posts: 5,337
Blog Entries: 1
gallstone,

Where did you get the values for your name servers? They look suspect.

Quote:
O17 - HKLM\System\CCS\Services\Tcpip\..\{2411A276-9F44-417E-8FC1-B2A7A41AB6AB}: NameServer = 172.20.2.3,64.90.154.0
Both of these IPs are not valid on the internet. Are you running your own nameserver?
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  #3  
Old November 6th, 2004, 12:12 AM
gallstone gallstone is offline
New Member
  
Join Date: Oct 2004
Posts: 6
Quote:
Originally Posted by z1p
gallstone,

Where did you get the values for your name servers? They look suspect.

Both of these IPs are not valid on the internet. Are you running your own nameserver?
I will check with the people that set up my Internet access at work since I do't know the answer. Thanks for helping-I will repost Monday.
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  #4  
Old November 8th, 2004, 06:39 PM
gallstone gallstone is offline
New Member
  
Join Date: Oct 2004
Posts: 6
After all of the above, my computer locked up for good- so here is what I did:

1)Formated hard drive ( Dell 8250)
2)Reinstalled Windows XP Pro and got SP2, IE 6
3)Got back on the Internet-
4) All Websites work except, I am still unable to access Yahoo ( on IE-page not found or browser does nothing) or Mozilla (check spelling)
5) I am also unable to access McAfee to redownload my antivirus software- it says it needs to download Active X controls but no popup on IE bar and all settings seem to be correct.
6) I have turned off XP firewall and my office firewall apparently has nothing to do with this as I can access Yahoo using other computers.
Here is my Hijak- any help is appreciated.
Logfile of HijackThis v1.97.7
Scan saved at 12:37:44 PM, on 11/8/2004
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Nhksrv.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\MMKeybd.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\Common Files\Logitech\QCDriver\LVCOMS.EXE
C:\Program Files\Logitech\ImageStudio\LogiTray.exe
C:\WINDOWS\BCMSMMSG.exe
C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BackWeb-8876480.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe
C:\Program Files\Netropa\OSD.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\DS\Local Settings\Temporary Internet Files\Content.IE5\BFAZ0S53\HijackThis[1].exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = localhost
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,Shellnext = wmplayer.exe
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [diagent] "C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe" startup
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [DellTouch] C:\WINDOWS\MMKeybd.exe
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [LVCOMS] C:\Program Files\Common Files\Logitech\QCDriver\LVCOMS.EXE
O4 - HKLM\..\Run: [LogitechGalleryRepair] C:\Program Files\Logitech\ImageStudio\ISStart.exe
O4 - HKLM\..\Run: [LogitechImageStudioTray] C:\Program Files\Logitech\ImageStudio\LogiTray.exe
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKCU\..\Run: [LDM] C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BackWeb-8876480.exe
O4 - HKCU\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NVMCTRAY.DLL,NvTaskbarInit
O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LDMConf.exe
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: Real.com (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.co...?1099871660234
O17 - HKLM\System\CCS\Services\Tcpip\..\{7F98756C-868D-493B-B7FD-1E199ECE26D6}: NameServer = 172.20.2.3
O17 - HKLM\System\CCS\Services\Tcpip\..\{B2AAC88E-8D73-4902-8CAC-DF70B7D690DE}: NameServer = 172.20.2.3
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  #5  
Old November 8th, 2004, 10:40 PM
z1p's Avatar
z1p z1p is offline
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Join Date: Oct 2004
O/S: Windows Vista 64-bit
Location: Massachusetts
Posts: 5,337
Blog Entries: 1
Its seems like you're in an office environment, that could explain why your Nameserver seems odd. Your company is running its own name server, which is common. Can you run the following from the command prompt? It will tell us if your PC is having trouble finding the yahoo web server or if your browser is having trouble loading its pages.


nslookup
Then at the '>' prompt enter www.yahoo.com
enter 'exit' to exit nslookup

Post back all the output.
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  #6  
Old November 9th, 2004, 01:58 PM
gallstone gallstone is offline
New Member
  
Join Date: Oct 2004
Posts: 6
Ok-here it is:

Can't find server name for address 172.20.2.3
Non-existent domain
Default servers not available
Default server: unknown
Address: 172.20.2.3

>www.yahoo.com
Server: unknown
Address: 172.20.2.3
DNS request timed out
Timeout was 2 seconds
DNS request timed out
Timeout was 2 seconds
Request to unknown timed out

Thanks for your help-
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  #7  
Old November 9th, 2004, 05:39 PM
gallstone gallstone is offline
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Join Date: Oct 2004
Posts: 6
Problem solved!! OOPPSS!!

I had entered my server name wrong- now it all works. Thanks for the help.
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  #8  
Old November 9th, 2004, 06:36 PM
z1p's Avatar
z1p z1p is offline
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Join Date: Oct 2004
O/S: Windows Vista 64-bit
Location: Massachusetts
Posts: 5,337
Blog Entries: 1
Glad to here you're up and running and thanks for letting us know you're all set.

-z1p
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