failed to query TCP/IP settings plus other issues.

[RonF]

Toshiba lap top Satelitte 2595 CDS. Upgraded to Windows XP. Did not reformat etc.... Everything as it realtes to XP seems fine.
Tried to access internet via Linksys ethernet card. 10/1000 Integrated CardBus PC card. All LEDS are flashing. Device manager shows it is working properly. I uninstalled the card/software then reinstalled it. A couple of problems. I cannot access Internet Options when IE is open. I get a message telling me operation cancelled due to restrictions. I uninstalled Spybot as I did not see the area under Imunize to turn off. I do not see Windows Firewall as this version of XP is not SP2. Its an upgrade. When I try to repair my local network connection I get an error message saying Failed to query TCP/IP settings of the connection. Cannot proceed. The activity window does not show and info as sent or recd but the connection is showing as connected at a speed of 100 Mbps. If I click on supprt there are no address's ( IP, Subnet,Def Gateway etc...) I have tried to load them manually and also automatically. I see the ethernet card in device manager under Network adapters. Is this correct?

I also ran spybot before I uninstalled it and deleted 10 or so Spyware's.
After this computer can access the internet then I will set it up wireless w/ a Linksys adapter & router. I have my main PC on the router and it work fine( not wireless)

Thank you
Ron

[degsy]

Under IPCONFIG are you getting zeros for the IP or 169.....?

Have you tried resetting the modem and rebooting the PC?
Have you tried removing the NIC from Device Manager and letting Windows Reinstall it?

[RonF]

Hi Degs
Thanx for the reply. The card doesn't work w/ XP.
There are still other issues. I cannot get the linksys wireless adpater to work.
I was on the phone w/ linksys for quite a awhile then they told me I had issues w/ my comp and I need tech help.
I can get the wireless adapter to get a signal but I cannot access the internet. When I try to repair the connection I get a message Failed to query TCP/IP settings of the connection. I tried to ping Yahoo and I get a message unable to locate IP something or other.
Do you think it is something I can "fix" or should I see professional help?

Thanx as always
Ron

[Ned Seagoon]

Hi Ron

This is something that you should be able to fix yourself, but you need to follow the directions.

Click start/run type cmd in the box and click OK. At the prompt type ipconfig /all and post back the results obtained. We'll take it from there. BF

[RonF]

Thanx BF for the help
typed ipconfig /all. Got the message:
Windows IP configuration
An internal error occured: The request is not supported. Plz contact microsoft......
Additional information: Unable to query host name

Thanx again
Ron

[degsy]

Is your Router setup for DHCP?

Have you tried resetting the Router and rebooting the PC?

[RonF]

Yes I have powered cycled many times etc...
The router is also a linksys and it is DHCP enabled

Thank you

[degsy]

Thanx for the reply. The card doesn't work w/ XP.
There are still other issues. I cannot get the linksys wireless adpater to work.

Hi,

Sorry to go over this again.

Can you get it working when connected via Cat5 cable?
What card doesn't work?
Have you tried another cheap ethernet card?

[RonF]

The card that doesn't work is a Linksys EtherFast 10/100 Intetrated PC card. The literature said it does not work w/ XP. I used this card in this computer when I was running Win98. I upgraded( no reformat) to Xp so I could use the Wireless adapter.
So I don't have a way to get to the internet

Thanx

[degsy]

I've used a Linksys Ethernet II card with XP.

Have you tried adding a cheap Ethernet card and connecting with a Cat5 cable?

[z1p]

typed ipconfig /all. Got the message:
Windows IP configuration
An internal error occured: The request is not supported. Plz contact microsoft......
Additional information: Unable to query host name

From this it sounds as if your network protocol stack is hosed somewhere. I advise trying to get it to a point where ipconfig works, then worry about getting a network connection.

You can determine if you have a winsock problem by doing the following.

Put in the windows XP CD and navigate to the support >Tools folder.
Double click setup and select full install.
Click Start >run >cmd {enter}
Type netdiag /test:winsock /v {enter}

If so try, http://www.spychecker.com/download/d...sockxpfix.html
AND this http://www.cexx.org/lspfix.htm

If you're still out of luck try reinstalling the TCP/IP stack.

To install TCP/IP over itself (to do this you need a copy of nettcpip.inf there IS one on the Windows XP CD and MAY be one on your hard drive)

Right click "My Network Places" select Properties.
Right click the connection and select Properties.
Click Install >Protocol >add >have disk
Browse to the location of nettcpip.inf (see above)
Select TCP/IP click OK
Reboot

Let us know the state of things after all this and we can take it from there.

[RonF]

Right click "My Network Places" select Properties.
Right click the connection and select Properties.
Click Install >Protocol >add >have disk
Browse to the location of nettcpip.inf (see above)
Select TCP/IP click OK
Reboot


under the general tab there are 3 choices:
Client for Microsoft Newtworks
File & Printer sharing
Internet protocol
Which one?

I also found Nettcpip in C:/Windows/INF in doing a search showing hidden files but I cannot find it by just looking thru explore>c>windows
I also couldn't find it on the disk xp upgrade
Thank you
Ron

[z1p]

Originally Posted by RonF

Right click "My Network Places" select Properties.
Right click the connection and select Properties.
Click Install >Protocol >add >have disk
Browse to the location of nettcpip.inf (see above)
Select TCP/IP click OK
Reboot


under the general tab there are 3 choices:
Client for Microsoft Newtworks
File & Printer sharing
Internet protocol
Which one?

Internet protocol

I also found Nettcpip in C:/Windows/INF in doing a search showing hidden files but I cannot find it by just looking thru explore>c>windows
I also couldn't find it on the disk xp upgrade
Thank you
Ron

My guess is that you don't have show hidden files enabled in explorer.
In the explorer window, go to Tools->folder options->view
Select 'show hidden files and folders', then ok.

You should be able to go ahead with the version on your C drive.

[RonF]

Ok Here's what I did:
"Put in the windows XP CD and navigate to the support >Tools folder.
Double click setup and select full install.
Click Start >run >cmd {enter}
Type netdiag /test:winsock /v {enter}"

Here's what I got. I saved it as a word document, saved to disk etc....
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\Windows User>netdiag /test:winsock /v
[FATAL] Cannot get the DNS Host Name.
Gathering IPX configuration information.
Querying status of the Netcard drivers... Passed
Testing Domain membership... Passed
Gathering NetBT configuration information.
Gathering Winsock information.
Tests complete.
Computer Name: MYCOMPUTER
DNS Host Name:
DNS Domain Name: (null)
System info : Windows 2000 Professional (Build 2600)
Processor : x86 Family 6 Model 6 Stepping 10, GenuineIntel
Hotfixes :
Installed? Name
Yes Q147222
Netcard queries test . . . . . . . : Passed
Information of Netcard drivers:

---------------------------------------------------------------------------
Description: Infrared Port
Device: \DEVICE\{4F86C92D-00EE-494C-9B85-CB0BBE5FD55B}
GetStats failed for 'Infrared Port'. [ERROR_NOT_SUPPORTED]
---------------------------------------------------------------------------
Description: Toshiba FIR Port Type-O
Device: \DEVICE\{53B686EF-A770-476B-A960-97169EC69D5B}
Media State: Connected
Device State: Connected
Connect Time: 00:26:53
Media Speed: 4 Mbps
Packets Sent: 2786
Bytes Sent (Optional): 0
Packets Received: 0
Directed Pkts Recd (Optional): 0
Bytes Received (Optional): 0
Directed Bytes Recd (Optional): 0
[WARNING] The net card 'Toshiba FIR Port Type-O' may not be working because it has not received any packets ---------------------------------------------------------------------------
Description: Wireless-G Notebook Adapter v.2.0
Device: \DEVICE\{FABF22B4-77A3-4286-86B7-67209581EB12}
Media State: Connected
Device State: Connected
Connect Time: 00:26:54
Media Speed: 54 Mbps
Packets Sent: 103
Bytes Sent (Optional): 656
Packets Received: 534
Directed Pkts Recd (Optional): 0
Bytes Received (Optional): 0
Directed Bytes Recd (Optional): 0
---------------------------------------------------------------------------
[PASS] - At least one netcard is in the 'Connected' state.
Per interface results:
Adapter : Wireless Network Connection 6
Adapter ID . . . . . . . . : {FABF22B4-77A3-4286-86B7-67209581EB12}
Netcard queries test . . . : Passed
Global results:
Domain membership test . . . . . . : Passed
Machine is a . . . . . . . . . : Standalone Workstation
Netbios Workgroup name . . . . : MSHOME
Dns domain name is not specified.
Dns forest name is not specified.
Domain Guid. . . . . . . . . . : {00000000-0000-0000-0000-000000000000}
Logon User . . . . . . . . . . : Windows User
Logon Domain . . . . . . . . . : MYCOMPUTER
NetBT transports test. . . . . . . : Failed
List of NetBt transports currently configured:
[FATAL] Unable to retrieve transport list from Redir. [ERROR_NETWORK_UNREACH
ABLE]
Winsock test . . . . . . . . . . . : Passed
The number of protocols which have been reported : 13
Description: MSAFD Irda [IrDA]
Provider Version :2
Max message size : Stream Oriented
Description: MSAFD Tcpip [TCP/IP]
Provider Version :2
Max message size : Stream Oriented
Description: MSAFD Tcpip [UDP/IP]
Provider Version :2
Description: RSVP UDP Service Provider
Provider Version :6
Description: RSVP TCP Service Provider
Provider Version :6
Max message size : Stream Oriented
Description: MSAFD NetBIOS [\Device\NetBT_Tcpip_{FABF22B4-77A3-4286-86B7
-67209581EB12}] SEQPACKET 0
Provider Version :2
Description: MSAFD NetBIOS [\Device\NetBT_Tcpip_{FABF22B4-77A3-4286-86B7
-67209581EB12}] DATAGRAM 0
Provider Version :2
Description: MSAFD NetBIOS [\Device\NetBT_Tcpip_{87502A08-7F0E-4987-9132
-B450DF335D7A}] SEQPACKET 2
Provider Version :2
Description: MSAFD NetBIOS [\Device\NetBT_Tcpip_{87502A08-7F0E-4987-9132
-B450DF335D7A}] DATAGRAM 2
Provider Version :2
Description: MSAFD NetBIOS [\Device\NetBT_Tcpip_{86B0B7B3-2185-4990-A711
-21AA0DF91D8A}] SEQPACKET 1
Provider Version :2
Description: MSAFD NetBIOS [\Device\NetBT_Tcpip_{86B0B7B3-2185-4990-A711
-21AA0DF91D8A}] DATAGRAM 1
Provider Version :2
Description: MSAFD NetBIOS [\Device\NetBT_Tcpip_NdisWanIp] SEQPACKET 4
Provider Version :2
Description: MSAFD NetBIOS [\Device\NetBT_Tcpip_NdisWanIp] DATAGRAM 4
Provider Version :2
Max UDP size : 65507 bytes
The command completed successfully
C:\Documents and Settings\Windows User>


Thats it. Looks like some warnings are listed.

THANK YOU EVERYONE
Ron

p.s. when I look at support of the wireless network connection the address type is invalid ( which is a change from before . it was all 000.000.0.0.)
and under details I actually have a physical address now which is :
00-12-17-14-A1-00. Everything else is all 000. IF I try to reapir I get a new message that states: The following steps of repair operation failed:
Renewing the IP address
Refreshing all DCHP leases and re-registering DNS names

[z1p]

One thing that seems to indicates a possible problem is

NetBT transports test. . . . . . . : Failed
List of NetBt transports currently configured:
[FATAL] Unable to retrieve transport list from Redir. [ERROR_NETWORK_UNREACH
ABLE]

Do you have netbios installed?

Also, does the device driver still show up in the device manager? It didn't show up in netdiag.