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Chris_Dentino
December 3rd, 2004, 04:49 PM
hello all, i am new to this forum and like what i have seen so far and hope someone can help. i am trying to help out a person with a computer problem. she writes that: when booting up we get a popup that says, "explorer has caused an error in ~8272807082 TMP Explorer will now close. if still having problems try restarting you computer" it gives the close box and the X in the corner. if we use either option the computer will blue screen with no icons. shutting down is long and difficult and sometimes we've had to pull the plug. the writing program that came with the system is star office. we havnt been able to access it for about two weeks. printing command freezes the computer.

i have never used windows ME, though i have a lot of experiance with 95, 98, 2k, and xp. i dont know any more about the problem, so if you need more info please tel me and i will cantact the lady.

thank you very much in advance
chris

zack_rage
December 3rd, 2004, 04:52 PM
can you go to safe mode ?

cheers

Chris_Dentino
December 3rd, 2004, 05:04 PM
i just asked her this morning. i should know by afternoon. but i would think so since they tried to print.

zack_rage
December 3rd, 2004, 05:17 PM
do scan your friend"s pc with antivirus

i think you have nasties on your friend's pc

ran ad aware se download it here
http://www.majorgeeks.com/download506.html

ran spybot
it could help also
download it here http://www.majorgeeks.com/download2471.html

ran hijack this
http://www.majorgeeks.com/download3155.html
so that experts can see nasties on your friend's pc
post the save log

post the results !
cheers and goodluckhttp://cybertechhelp.com/forums/images/smilies/wave.gif