Bad internet lagging problem

[SirWilliamIdol]

Hi all!

I have Windows2000 Server Edition and I connect with my internet through an ethernet card. In the last 24 hours, my internet has gotten EXTREMELY slow, web pages take 20 minutes to load and my e-mail server times out before it even get to load anything. The internet on the other computers in my house are fine, so there's no sign of a bad router or the likes. I have recently installed a new DVD-Burner, Nero, and PowerDVD, but aside from that, there have been no changes to my computer that would cause this problem. If anyone has any ideas, I would greatly appreciate it.

Best,

Gurnett

[Miz]

The first thing to suspect is spyware, the second is a virus. Have you scanned for and removed spyware recently and run a complete system scan with an up-to-date antivirus program?

If not, download, install, immediately update and then run Spybot (http://download.com.com/3120-20-0.html?qt=SPYBOT&tg=dl-2001&search=+Go%21+) and/or Ad-Aware (http://www.download.com/3000-2144-10045910.html?part=69274&subj=dlpage&tag=button). Read the help files to familiarize yourself with how they work. I recommend you use them both since each tends to find things the other misses. Let them clean up any spyware found.

If you don't have an up-to-date antivirus program installed, there are free online scans at Panda (http://www.pandasoftware.com/activescan/activescan.asp?language=2&Country=63&Partner=1&Ref=EN-PR-AS-107) and Housecall (http://housecall.antivirus.com/housecall/start_pcc.asp).

[renegade600]

if the previous reply does not help, tell more about your computer, cpu, ram, harddrive size/space available.

[SirWilliamIdol]

I ran both Spybot and Adware and cleaned it up last night when I first noticed the problem, and I have Symantec Virus Checker, so it isn't either of those.

as i said, i have Windows2000 Server Edition, I have 392mbs of RAM, I have two hard drives with a total of 103 gigs (63 free), and the computer itself was custom built a while ago.

if you need any more info, please let me know.

thanks,

gurnetticus+

[renegade600]

how much total free on c drive?

[SirWilliamIdol]

30 free on the C drive

[Seth_]

Norton is notorious for causing slow or no connectivity. I would temporarily disable it. (You may have one or two icons for Norton).

If that doesn't do it, reset the router then restart the computer.

Beyond that, try a ping. That should determine if it is a software or hardware issue.

[SirWilliamIdol]

i reset the router and the computer to no avail.

my norton software is specially made for Windows Server, meaning I have no idea how to use it. It just kind of does everything without me doing anything (it was the only thing that would work with server edition).

so, i'm going to skip that for now, it was working fine before with the software running, and i'll try and get back to doing that if need be.

how do i ping?

thanks,

gurnett

[Seth_]

gurnett,

Norton may have updated itself. There is a very good chance it may be causing your internet problems. Right click on your Norton icon(s), and choose exit or disable. The icon should should a line or "X" through it.

Also, have you done any house cleaning to your browser? In IE, click on "tools" then "Internet Options". Delete the cookies and files (when deleting the files, delete offline content as well". Then go to the far right advanced tab, restore the defaults and click apply. Close IE and re-open.

If the above doesn't work, then the next options would be a ping, and/or trying another browser. Let me know how it goes.

[SirWilliamIdol]

alrighty!

there was no exit or disable option. the name on the icon is symantec client firewall administrator. i have the disks for it, so if uninstalling might help, i'm open to that if you think it's a good idea.

i deleted the cookies and other stuff from explorer to no avail.

lead me and i shall follow ;-) .....

gurnett

[Seth_]

Ok, forget about Norton for a moment.

We need to find out if this software or hardware related.

I'm not sure about 2000 server navigation, but you need to get to a command prompt. Fom your "start", go to "run" and type in "cmd" without the quotes.

Click in the command screen and type in "ping www.yahoo.com" (no quotes). Hit enter.

Each of the 4 lines should be in a time range no longer than about 100ms.
Also, at the end of the 4 lines, the ping statistics should show 0% loss.

Repeat the test three times for consistancy.

What are the results of the ping test?

[SirWilliamIdol]

ok, the ping results are as follows (they were the same for every test i ran):

o% loss
10ms min
20ms max
12ms average

what next? :-)

gurnett

[Seth_]

That's an excellent ping response. Your issue if software related.

You really need to temporarilily disable Norton, as it is highly suspect. When you right click on the small Norton icon(s) near your time, you should have an option to disable. It may be "exit", "disable", or "shutdown". Remember, you may have more than one Norton icon near the time.

Also download another browser from one of the working computers. save it to cd, and install it on the problem computer. I recommend "Firefox".

Hmmm...what else. From internet options, go to connections and lan settings. Nothing at all should be checked off there.

Barring that, you may have to post a hijack log.

Good Luck.

[SirWilliamIdol]

OK,

i fiddled with norton for about 20 minutes before i got frustrated and just uninstalled it. i'll re-install it once we figure out what's wrong.

i installed firefox.

nothing new. :-/

where to now? ;-)

best,

ryan

[SirWilliamIdol]

good news (sort of)...

it looks like my internet cable is damaged.

::slaps forehead::

it's gonna take a little time to replace it. if i'm still having problems (likely not) i'll let you know.

i feel pretty stupid.

thanks for all of your help.

best,

gurnett

[Seth_]

Your internet cable ??? You mean the cable going from your modem to your router?

That doesn't make any sense. If there was a cable problem, the other computers on the network would also exhibit the same internet problems. In addition, if there was a cable problem, you wouldn't be able able to ping anything...or at the very least, your ping statistics would be very poor....yet they were excellent.