Internal application error

[Marto]

Hi again,
I have tried to install the new windows media player 10 on my computer, Windows xp home sp2 but whenever i try to run the program, i get an error message saying 'an internal application error has occured'. How can i solve this problem? I have tried to install windows media player 9 but tjis comes up with the same error message. Any suggestions???

[degsy]

Hi,

You could try a System Restore to before the update.

You could try installing the program in Safemode.

You could try a System File Check by running SFC /SCANNOW

[Marto]

Hi,
sorry im late in replying back. I couldnt restore my computer to an earlier date because I had since turned it off and back on.
I also tried installing in safe mode but the same message appears.
I ran SFC and it scanned my computer but after the scan, nothing seem to happen, the scan finished and that was it. Where can i get the report, if there is one?

[degsy]

Hi,
Goto Control Panel>Add/Remove Programs>
Make sure Show Updates is checked.


Scroll down to Windows XP - Software Updates
If Windows Media Player 10 is listed then choose to remove it and restore the previous version.