Please help

[outtie57]

i have had some trouble with my computer over the past few days and i was wondering if anyone could help me

my comp specs are
p4 2.0g
512mb
windows98 os

the problem i have is when my computer starts up i gets to the windows preload screen and says

VxD error invalid VxD dynamic link call to device number 3, service B. your windows config is invalid please run the windows setup to correct this problem

so i go to install windows again it does the scandisk and starts copying the files needed for windows set up when i get this problem

Standard Mode: fault outside of ms dos extender.
ec=0000 cs=0307 ip=3e3c ax=0080 bx=0000 cx=5460 dx=05a0 si=0140 di=0080 bp=015a ds=0277 es=027f sp=0136

Please if there is anyone who can help me i will be forever in your debt.

Scott.

[AnnMarie]

Welcome to CTH Scott. Can you start in Safe Mode ok (restart your PC and tap F8 continuously as it restarts)? If so, try the suggestions here Error Message When You Start Computer in Normal Mode: Invalid VxD Dynamic Link Call to Device 3, Service B (http://support.microsoft.com/?kbid=306482&sd=RMVP)

[outtie57]

no i cant get into safe mode my computer just resets

[AnnMarie]

Ok, try to run scanreg /restore from a bootdisk.

If you dont have a bootdisk, you will need access to another PC. Go here (http://bootdisk.com/bootdisk.htm) and download a bootdisk file to the PC. Put a formatted floppy disk in in the drive and doubleclick on the file to create the bootdisk (follow the prompts). Next, powerup your PC with the bootdisk in the drive.

At the command prompt A:\> type:

c:

Press Enter then type:

cd windows\command

Press Enter then type:

scanreg /restore (note the space after scanreg)

Press Enter

Follow the directions (remove boot disk first). You should be able to choose from a "started registry" using your arrow keys. Select a date when you know that the computer was running well from the first 4 (I dont think the 5th one works). When you have finished type "exit" (no inverted commas) and with a bit of luck, Windows will load.

The links to any software or hardware installed after that date will be lost so you will have to reinstall it.

[outtie57]

i am sorry to be a pain but tried that and it didnt work

plus i dont know weather this is important but i looked at my system.ini and it seemed to be in order

[AnnMarie]

I just found some information that this error can be caused by bad RAM Scott. Try reseating your memory first and see if that helps.

[outtie57]

ok how do i do that

[outtie57]

would format help

[AnnMarie]

Not if the memory is bad. I have been trying to find a graphic showing memory slots in a motherboard. This (http://www1.us.dell.com/content/topics/segtopic.aspx/buying_guide_memory?c=us&cs=19&l=en&s=dhs&~section=006) is the best I could find at short notice. Make sure that you are grounded if you open the case. All you need do is to make sure that they are firmly in place.

[AnnMarie]

If you Google, you may find a better graphic but if you are not confident about doing this, your best option is to take your PC to your local repair shop Scott.

[outtie57]

i am i debt to you. thank you so much for your help it was the new mem card i brought

thanks again
Scott

[AnnMarie]

You are very welcome Scott and thanks for updating us. :)