Explorer error

Willow Raven · #1 April 6th, 2005, 05:13 AM

Everytime i start up my computer i get an explorer error

EXPLORER caused an invalid page fault in
module <unknown> at 0000:61b85cf6.
Registers:
EAX=0042bf62 CS=015f EIP=61b85cf6 EFLGS=00010217
EBX=81717a38 SS=0167 ESP=0080ff88 EBP=0080ff98
ECX=c15e5c90 DS=0167 ESI=0042b9f3 FS=24bf
EDX=81717a98 ES=0167 EDI=8171b7c0 GS=0000
Bytes at CS:EIP:
Stack dump:
0042ba07 0042bf62 81717a98 0042b9f3 0080ffcc bff88f20 00000000 8171b7c0 00000008 81717a38 00000007 0080ffa4 0080fdb8 ffffffff bffc05b4 bff79050

Can any1 help me

**AnnMarie** · #2 April 6th, 2005, 10:55 AM

Welcome to CTH Willow Raven. Are you able to boot into Safe Mode without the error message? Give it a try, restart your PC and tap F8 continuously as it restarts. If you can function in Safe Mode, it shouldnt be too hard to fix your problem. If not, how long has this been happening and did the problem co-incide with the installation of any new software and/or hardware?

Willow Raven · #3 April 6th, 2005, 04:58 PM

yeh it still shows up in safe mode too. its been like that for two days and it happened around the time i uploaded this window washer cd rom from webroot. The program is suppossed to remove viruses and spyware. when i uploaded it it said it was changing my plug and play devices.

**AnnMarie** · #4 April 7th, 2005, 03:35 AM

Ok, you could try a manual restore of your registry to the last good backup. Win98 backs up 5 copies of your registry by default.

Reboot into DOS using:

Start > Shutdown > Reboot to MS-DOS mode

You will now be in DOS mode, and it should look like this: C:\Windows>

now type scanreg /restore

(note the space between "scanreg" and the forward slash)

At blue screen, use your mouse or keyboard arrows to choose a date which you know the registry was fine. The date you choose must say "Started" next to it. (try not to choose the oldest date, it probably will not restore).

Make sure the word "Restore" is highlighted, and press your keyboards Enter key. At the "You have restored........." prompt, press your keyboards Enter key.

Your computer will restart in MS-DOS mode again. Type: exit after the prompt and press your keyboards Enter key. Your computer will then re-start in Windows. See if that helps.

Willow Raven · #5 April 7th, 2005, 06:04 AM

i tried that but i still get that explorer error and when i close it i get this Calc error and the screen goes completly blank except for the screensaver

**AnnMarie** · #6 April 7th, 2005, 09:40 AM

Were you able to restore your registry to an earlier date Willow Raven?

Willow Raven · #7 April 7th, 2005, 04:13 PM

yes

**AnnMarie** · #8 April 7th, 2005, 09:11 PM

Did the problem occur after running Window Washer Willow Raven? If so, it should have made backups and we may be able to run the program by changing the windows shell from Explorer to Winfile. If you can give me as much detail as possible as to what you think caused the problem or the last steps you performed on this PC before the error happened, it will help us to help you. It would also help if you posted the exact errors in full please (you may have to click on more details).

Do you have your Win98 Installation CD?

Willow Raven · #9 April 8th, 2005, 06:09 AM

After i installed window washer i used it because i was having problems with alot of spyware after i used it my computer was working fine until i reset it and then i got the error. the calc error no longer appears but if i close down the explorer error everything except my wallpaper and whatever program is open disappears. and no i dont have an installation disk.

**AnnMarie** · #10 April 8th, 2005, 10:54 PM

We can try editing system.ini to take you into a Win3.1 type environment that will exclude the Explorer shell. Boot to DOS (select "Command Prompt Only" from the boot menu) or power up again with a Win98 bootdisk in the drive.

If using a bootdisk, at the a:\> prompt enter the following and press enter after each line (if using a command prompt, skip the first step):

c:
cd windows
edit system.ini

Scroll down to the Shell=Explorer.exe line and edit out Explorer.exe. Then make the line read Shell=Winfile.exe. Save the changes (Alt > Enter > Save and Alt > Enter > Exit) and reboot. If you can get that to work, you may be able to run Window Washer and restore backups if it has this options. Find the executable and and try doubleclicking on it to run it or go to File > Run and type the name of the executable in the box and click on OK. Let us know how you get on.