Explorer.exe crashes on delete of files_folders

[ptaker]

Please help. In windows explorer, If I right click on a file and select delete or left click on a file and hit the delete key, explorer.exe crashes with the message EXPLORER.EXE HAS GENERATED ERRORS AND WILL BE CLOSED BY WINDOWS. YOU NEED TO RESTART THE PROGRAM. AN ERROR MESSAGE HAS BEEN CREATED.

I have run scandisk. I have booted from the Windows 2000 CD and selected repair, emergency repair manual but it did not help. I ran Norton Disk Doctor and it did not help.

Dr Watson and HijackThis logs can be downloaded from www.artray.com/rgl Hope that helps.

[AnnMarie]

Welcome to CTH ptaker. Your Hijack This log is fine. It could be a problem with a Context Menu Handler. Download and run the ShellExView utility according to the instructions in Method 2 here (http://www.mvps.org/sramesh2k/slowrightclick.htm). To group all Context Menu handlers together, just click on Type underneath the Menu items. Try disabling the non-Microsoft items listed under Type -> Context Menu only (one at a time and then try right-clicking and deleting a file to see if you can identify if one is causing the problem). If there is anything you are not sure of ask first. Let us know if this helps.

[ptaker]

Problem solved. AnnMarie in this group suggested running the ShellExView utility and follow method 2 instructions. Link was http://windowsxp.mvps.org/slowrightclick.htm (http://windowsxp.mvps.org/slowrightclick.htm). I disabled each Context Menu Handler until I found the problem one. Then I removed the program causing the problem, which was Webrot Spysweep version 3.00

Thanks to all of you for your suggestions and interest.

Bob

[AnnMarie]

That's good news Bob. You are very welcome and thank you for posting back an update. :)