Pop-up Plague

[Popupplague]

Hello, All:

For 5 days, we have been battling a plague of pop-ups (with an occasiona virus thrown in for good measure).

We had only Norton's Anti-Virus installed in the beginning. Apparently, some of this invadeware eats Norton's for lunch (and everything else).

We have deployed one spyware killer after another, all to no avail. The invader list is long and if I could find one of the authors, just one, I'd feel a lot better after that meeting was adjourned.

We have Ad-aware, Spybot, Xoftspy, Killer something or other, and Microsoft's own AntiSpyware Beta1. Nothing stops these $@%%& things. I've used GoBack (in the beginning - can't now because we've squeezed in some production) and Restore.

They've got me. I need backup. Reinforcements. Super-heroes. Hell, I'll even use torture and wmds if you can find me a culprit.

Help.

Popupplague.

[Murray S.]

Howdy and welcome to CTH:

Go to the following thread and follow their directions EXACTLY..

Once that is done, post an HJT log in the Cyber Safety forum and let the guru's there have a go at it!!

http://cybertechhelp.com/forums/showthread.php?t=37546

Murray

[Popupplague]

I'm not sure whether my reply, containing the HijackThis log, went thru; so here it is again. My apologies if redundant. Thanks again.

Logfile of HijackThis v1.99.1
Scan saved at 6:25:06 PM, on 6/26/2005
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\cmd.exe
C:\antispy\hijackthis\HijackThis\HijackThis.exe

F2 - REG:system.ini: UserInit=C:\WINNT\system32\Userinit.exe
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [GhostStartTrayApp] C:\Program Files\Norton SystemWorks\Norton Ghost\GhostStartTrayApp.exe
O4 - HKLM\..\Run: [SymTray - Norton SystemWorks] C:\Program Files\Common Files\Symantec Shared\Symtray.exe SetReg
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [hppwrsav] C:\SCANJET\PrecisionScanLT\hppwrsav.exe
O4 - HKLM\..\Run: [cfgmgr52] RunDLL32.EXE C:\WINNT\cfgmgr52.dll,DllRun
O4 - HKLM\..\Run: [vidctrl] C:\WINNT\system32\vidctrl\vidctrl.exe
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [u3th3tR] fm2dm.exe
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\Money Express.exe"
O4 - HKCU\..\Run: [f02nRjd5U] filrcl.exe
O4 - Global Startup: GoBack.lnk = C:\Program Files\Roxio\GoBack\GBTray.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://C:\Program Files\Google\GoogleToolbar1.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: GBPoll - Roxio, Inc. - C:\Program Files\Roxio\GoBack\GBPoll.exe
O23 - Service: GhostStartService - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~2\GHOSTS~2.EXE
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

[MaDef]

Some one else with more experience with hijack this can better advise you on this, but I would get rid of the google toolbar for one, and then open up the services console in admin tools and disable the messenger service (that should get rid of alot of your pop-ups)

[Murray S.]

Howdy and welcome to CTH:

Go to the following thread and follow their directions EXACTLY..

Once that is done, post an HJT log in the Cyber Safety forum and let the guru's there have a go at it!!

http://cybertechhelp.com/forums/showthread.php?t=37546

Murray

Please follow my previous instructions !!

Murray

[Popupplague]

OK, thanks. I did remove the Google toolbar and Messenger was already disabled when I went to the Services Console to check. I'll see what happens. Appreciate your help.

[Popupplague]

Please follow my previous instructions !!

Murray
The log posted above you reply was in response to following AnnMarie's explicit instructions. Is posting the log here not the right thing to do? I'll look for the Cyber Safety Forum and post it there. Thanks.

[Popupplague]

Please follow my previous instructions !!

Murray
Couldn't find "Cyber Safety forum" button anywhere. Couldn't post HijackThis log, therefore. What am I missing?

[Murray S.]

Cyber safety is under the Software heading.. easy enough to miss!!

http://cybertechhelp.com/forums/forumdisplay.php?f=25
Murray