Graphics and Cookies

Mariavixen · #1 July 12th, 2005, 07:36 PM

Hi
i have a problem with the Ticket Master site when i go on from selecting the seating this happens and it wont let me continue. i have had someone to look at my computer and they said i had all the nessesary specs and was up to date on everything. can anyone help please.

After going through the proceedings I get this message:

"You must have graphics and cookies turned on to purchase tickets. If graphics and cookies are turned on, click on the 'Back' button and go through the request seats page again, making sure that you allow time for all of the graphics to completely load and display on the screen.
Please make your corrections and try again

thank you
Demented

**degsy** · #2 July 12th, 2005, 07:41 PM

Welcome

What browser are you using?
Have you configured it to allow the Ticket Master site?
How about Firewall or Internet Security software?

Have you tested with a different browser?

Mariavixen · #3 July 12th, 2005, 07:52 PM

hi Degs
I have Windows XP and have downloaded Firefox but still have this prob, i do have a firewall its McAfee but i put Ticket Master on the allowed sites
Maria

**degsy** · #4 July 12th, 2005, 08:28 PM

Have you tried with a different user account?
Have you tried with macfee temporarity disabled?

Mariavixen · #5 July 12th, 2005, 09:13 PM

hi Degs
Don't mean to sound stupid but what do you mean by different user account? how would i disable mcafee?
thanks Mariavixen

**degsy** · #6 July 12th, 2005, 11:01 PM

Depends on your Operating System, but usually you log in or if not you can goto the Control Panel and create new users to log into the PC.

You can have a look in the System Tray, if there is a Mcafee icon then it may have a disable option.
If not open the program and temporarily disable the firewall part.

Mariavixen · #7 July 14th, 2005, 11:41 AM

hi Degs
God its driving me mad. i tried what you said changed users and turned off firewall but no i still couldn't get it. am going mad at this point.will i ever fix it?
Mariavixen

**degsy** · #8 July 14th, 2005, 09:36 PM

Have you tested with a different browser?

Mariavixen · #9 July 16th, 2005, 07:38 PM

Hi again Degs
i have tried with firefox but still the same.
_____________________
Maria

**degsy** · #10 July 16th, 2005, 07:40 PM

Did you try disabling the firewall?
Do you have any other web filtering / internet security?

Mariavixen · #11 July 17th, 2005, 02:40 PM

Hi Degs
will try again doing that and let you know
thanks Maria

Mariavixen · #12 July 17th, 2005, 02:53 PM

Hi Degs
tried that on new user and with firewall disabled and on firefox but no go.
desperate Maria

**degsy** · #13 July 17th, 2005, 02:58 PM

Could you post a link to one of the pages you have having problems with?

Quote:

Originally Posted by Mariavixen

Hi Degs
tried that on new user and with firewall disabled and on firefox but no go.
desperate Maria

Mariavixen · #14 July 17th, 2005, 03:08 PM

How do you do this?

(Could you post a link to one of the pages you have having problems with?)

Maria

**degsy** · #15 July 17th, 2005, 03:11 PM

Just post the url to the ticket master page where you get the error.