steveharrison84
September 20th, 2000, 02:14 PM
well it looks like my isp(world online) has decided to hit heavy users and make them pay ,i received there email which i new was on its way as i go to there forum page.
these prices and time online are ridiculas for a average isp ,there not even a good isp.. i,m gutted as it means i,m being forced to look elsewher ,along with all the other 1 mllion world online customers..
very depressed steve..
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Dear (Customer)
World Online is committed to remaining a high quality, value for money, unmetered Internet Service Provider.
Many of our competitors, for example AltaVista and LineOne, have withdrawn their unmetered services. One of the main reasons for their withdrawal is that the UK telecommunications marketplace, regulated by Oftel, has been unable to deliver wholesale unmetered internet services to retail providers such as World Online. This means that although we charge our customers a fixed price, we are still charged on a ‘per minute’ basis by BT .
Until better-priced unmetered wholesale telecommunications services are available to us, we are forced to make changes to our services and pricing. The vast majority of our customers will still receive unmetered internet access, those customers using the service more heavily will be asked to pay a little more.
Freedom 24
This costs £14.99 a month on top of your telephone line rental and includes 100 hours of free internet calls to the World Online service which can be used any time, day or night. Any internet calls made to the service in excess of the 100 included hours will be charged at 1p per minute.
Freedom Lite
This costs just £2.99 a month on top of your telephone line rental and includes 50 hours of free off-peak internet calls to the World Online service. Any daytime internet calls to the service or internet calls to the service made in excess of the 50 included hours will be charged at 1p per minute.
Summary of services and pricing
Line Rental Freedom Plan FreeTime-Online Extra Minutes
Freedom 24 £9.26 £14.99 100 hrsanytime 1p per minute anytime
Freedom Lite £9.26 £2.99 50 hrsoff-peak 1p per minute anytime
Monitoring your time-online
So you can keep track of your time-online, we will be providing you with software that will record the time you spend using the internet. You will be able to download this from our web site by visiting www.worldonline.co.uk/downloads (http://www.worldonline.co.uk/downloads) after 11 October 2000.
Changing your service option
If you want to stay with your existing package on the revised price structure you do not need to do anything, the changes will take place automatically from 11 October 2000.
If you want to change your service option or transfer additional lines to World Online, we have set up a web page www.worldonline.co.uk/changes (http://www.worldonline.co.uk/changes) to make it easy for you. You will need to provide your World Online Account number and your telephone number.
We will be making an announcement about the availability of our high-speed, ‘always on’ broadband services. We expect these services to be of particular interest to our higher use customers and provide better value for money than our unmetered services.
We appreciate that any price increase is unwelcome, however, to ensure that we can continue to deliver a good quality, good value internet service we have taken this action. The comparisons below clearly highlight that the Freedom services remain extremely competitive; we hope you think so too.
Yours sincerely
Jeremy Stokes
MD, Consumer Services
*In accordance with clause 12.2 of the World Online Telecom Terms and Conditions of Business, please accept this letter as formal notification of the material changes that will take effect on 11 October, 2000.
these prices and time online are ridiculas for a average isp ,there not even a good isp.. i,m gutted as it means i,m being forced to look elsewher ,along with all the other 1 mllion world online customers..
very depressed steve..
--------------
Dear (Customer)
World Online is committed to remaining a high quality, value for money, unmetered Internet Service Provider.
Many of our competitors, for example AltaVista and LineOne, have withdrawn their unmetered services. One of the main reasons for their withdrawal is that the UK telecommunications marketplace, regulated by Oftel, has been unable to deliver wholesale unmetered internet services to retail providers such as World Online. This means that although we charge our customers a fixed price, we are still charged on a ‘per minute’ basis by BT .
Until better-priced unmetered wholesale telecommunications services are available to us, we are forced to make changes to our services and pricing. The vast majority of our customers will still receive unmetered internet access, those customers using the service more heavily will be asked to pay a little more.
Freedom 24
This costs £14.99 a month on top of your telephone line rental and includes 100 hours of free internet calls to the World Online service which can be used any time, day or night. Any internet calls made to the service in excess of the 100 included hours will be charged at 1p per minute.
Freedom Lite
This costs just £2.99 a month on top of your telephone line rental and includes 50 hours of free off-peak internet calls to the World Online service. Any daytime internet calls to the service or internet calls to the service made in excess of the 50 included hours will be charged at 1p per minute.
Summary of services and pricing
Line Rental Freedom Plan FreeTime-Online Extra Minutes
Freedom 24 £9.26 £14.99 100 hrsanytime 1p per minute anytime
Freedom Lite £9.26 £2.99 50 hrsoff-peak 1p per minute anytime
Monitoring your time-online
So you can keep track of your time-online, we will be providing you with software that will record the time you spend using the internet. You will be able to download this from our web site by visiting www.worldonline.co.uk/downloads (http://www.worldonline.co.uk/downloads) after 11 October 2000.
Changing your service option
If you want to stay with your existing package on the revised price structure you do not need to do anything, the changes will take place automatically from 11 October 2000.
If you want to change your service option or transfer additional lines to World Online, we have set up a web page www.worldonline.co.uk/changes (http://www.worldonline.co.uk/changes) to make it easy for you. You will need to provide your World Online Account number and your telephone number.
We will be making an announcement about the availability of our high-speed, ‘always on’ broadband services. We expect these services to be of particular interest to our higher use customers and provide better value for money than our unmetered services.
We appreciate that any price increase is unwelcome, however, to ensure that we can continue to deliver a good quality, good value internet service we have taken this action. The comparisons below clearly highlight that the Freedom services remain extremely competitive; we hope you think so too.
Yours sincerely
Jeremy Stokes
MD, Consumer Services
*In accordance with clause 12.2 of the World Online Telecom Terms and Conditions of Business, please accept this letter as formal notification of the material changes that will take effect on 11 October, 2000.