What do you do when

[Solotech]

You have a neighbor who is at your door every week asking you to look at their computer. I have my Diploma as a PC Support Specialist and while I know it is great practice. I am getting frustrated because he insists on doing things that he sould not be doing.

Example: His mother's computer had no sound, I was told the sound just stopped working. I opened up the box to see if the sound card was loose and just with the way the cables where I could see that someone had been in there. When I asked about it he told me he opened it and was in there! When I had the box the CD was not working and yet when I asked his mother about it she told me it was working. Then I noticed the CD wasn't even in the control panel, then I was told that this computer is in a 15 year olds room and who knows what he did. I asked for documentation for the computer and was told I don't know where it is, Patriot is out of business so I could not get any help from them.

I spent three hours today removing viruses and porn took over the computer. He uninstalled his anti virus, can't remember the reason though. If a program is not working correctly IE: Microsoft defrag he reinstalls Windows 98 over everything on the HD. I told him not to but he does it anyway. He insists on defraging the HD everyday.

I am at my wits end and at times have not answered the door at all.

Solo

[AnnMarie]

lol - tell him how much your charge out rate is (works for me) :D

[jtdoom]

Hi

when helpfulness is abused like that, and they was warned they can lose all data, one can format it .
(I would still try save irrecoverable data, especcially mother's, but they need a lesson)

some shops do that, and have a disclaimer.

I think the 15y is either looking for speed, or for MORE speed.

and yes, I oft work for peanuts, but abusers do pay.

[Jaytee]

Simple answer is to password protect the boot up.
No sense no computer.. Maybe he will learn to be more responsible with the gear....:( :)