Norton Ghost isn't working

[Saurstalk]

When my harddrive crashed because of a virus sometime back, I immediately went out and invested in Norton Ghost and a back-up external harddrive.

For some reason, when Norton Ghost went into DOS, it failed to recognize the external harddrive. I did some research on it, and learned that this was because of USB connections not being recognized in DOS. Any explanation here?

Nevertheless, I went ahead and purchased a secondary internal harddrive. I'm STILL having the SAME PROBLEM. When I begin Norton Ghost, it's takes me through the set-up for a Clone, allowing me to pick the host and the clone, but when it kicks into DOS, it fails to recognize the Secondary Harddrive.

I've talked with some other users of Ghost about this problem, and generally get shrugs and "It works for me." Moreover, I've looked into my Ghost manuals on Troubleshooting. I'm not finding any answers.

Suggestions?

[Saurstalk]

Bump, because it still isn't working.

[Rob Wilkie]

What do you mean by"kicks int dos"? are you using ghost from windows or loading from dos? is the drive ntfs? if it is you need dos with an ntfs reader or ghost won't see it

[Rob Wilkie]

If you already installed a new os you can use ghost explorer to extract the files you want from the old image

[Saurstalk]

I have no control over whether it goes into dos or not. I go into advanced to clone my harddrive, selecting my primary as the source and my secondary as the destination. When it begins, it goes out of windows and into a dos screen .... and then nothing happens.