Program Won't Uninstall

chris18 · #1 August 9th, 2002, 08:24 AM

Got a problem with a program that just won't uninstall. It's a program I've used before but when I installed it on my new system this time it seems to have screwed up a bit and some of it's functions (the main ones) are available.

It doesn't have an uninstall option and I've tried both Add/Remove programs and TweakUI but it just won't go away.

It also won't let me do a fresh install to correct the any problem.

How can I get rid of the pesky thing?

**AnnMarie** · #2 August 9th, 2002, 08:42 AM

Hi chris18 - remove any files that you can find on the hard drive then go here and download jv16 with installer.

Install then restart your computer. Shut down everything in Systray that will close and make sure that your browsers are closed and you are off the net.

When you open the program, click on Registry Tool. It will give you a complete listing of the programs on your computer. Search that list VERY carefully and make sure that you put a checkmark in front of the ones that you KNOW that you dont have anymore (previously uninstalled) then click "Remove". On the same screen, click "Tools" then "Registry Cleaner". Make sure that there are checkmarks in the top three options and the next to last one and that the other options are NOT checked. Click "Continue" and let it find everything that its going to. Click "Select", "All" and then "Remove". Close that screen

While you are there, you might as well clean up your drive. Click on "File Tools". Where it says "Search For" click in "Zero Length Files". Let it find them, "Select", "All" and "Remove". Then do the same thing for "Temp Files" and "Invalid Shortcuts" (dont use the other selections unless you really know what you are doing).

Also go to Start > Run and type
MSCONFIG
then go to the Startup tab,
uncheck any reference to the program you have uninstalled (if there)

chris18 · #3 August 9th, 2002, 08:56 AM

Hi AnneMarie

Will give it a try and post back with the result.

chris18 · #4 August 10th, 2002, 12:12 PM

Hi again

Program now removed!

Used the Uninstall feature form the tools and it worked a treat.

What a great set of tools a definite must, thanks for the info.

Once again a positive result from a posting, you guys/gals are worth your weight in gold!

Thanks again

Chris

**AnnMarie** · #5 August 10th, 2002, 12:16 PM

Good news chris18 and thanks for posting back. We are always pleased to help