IE Disconnects

[paieye]

I am trying to help a neighbour who, for reasons that are about to become obvious, cannot post the question himself.

He is using Windows XP(Home) and IE6, with an internal dial-up modem. His virus-checker is AVG and he is using the XP Firewall.

He is unable to use OE, because, an instant after he clicks Read Mail, the telephone-line is disconnected. He is unable to use IE for a period of more than a very few minutes, because yet again, without prompting from him, the line will be disconnected.

In IE Options, Connections, Settings, Advanced, he has un-ticked the Disconnect boxes: this has made no difference. He has also deleted Cookies, and Temporary Files, and has set maximum space allotted to such files to 50 mb. None of that has made any difference, either.

Another computer in the same house can carry out all these tasks without difficulty.

Any suggestions about what might be wrong, and how he could put it right ?

[Miz]

Have him check in Outlook Express in Tools>Options>Connection tab to make sure "Hang up after sending and receiving" is checked. If it is, uncheck it, click OK.

[paieye]

Will you give me the rest of the sequence, please ? I am using XP Professional, and I cannot find Hang up after sending and receiving in the window to which you direct me.

[paieye]

Will you give me the rest of the sequence, please ? I am using XP Professional, and I cannot find Hang up after sending and receiving in the window to which you direct me.
Ignore that, I am as usual in too much of a hurry. I shall go over this with my neighbour, and report back to you.

Thank you for your help.

[paieye]

Have him check in Outlook Express in Tools>Options>Connection tab to make sure "Hang up after sending and receiving" is checked. If it is, uncheck it, click OK.

Yes, he has done that, but it has made no difference, I am afraid.

[paieye]

I understand that, in the interval that has passed, a local computer-repairer has found that the ISP-settings were wrong. How they came to go wrong, having originally been correct, I have not yet been told.

However, I am grateful to all that have helped with this topic.