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  #1  
Old October 27th, 2005, 11:45 AM
kitchen-angel kitchen-angel is offline
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cannot access website
hi, I am having trouble accessing one website. I have no problem with any others that I regularly use. I purchased spyware doctor thinking there was something wrong with computer, but that hasn't helped. Some days I get a bit of access and other days just 'page cannot be displayed'. Can someone help?

p.s. I am not hugely computer literate!!
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  #2  
Old October 27th, 2005, 01:46 PM
lufbra lufbra is offline
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Could you post a link to the website for others to try viewing it?
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  #3  
Old October 27th, 2005, 03:04 PM
kitchen-angel kitchen-angel is offline
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www.deliaonline.com
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  #4  
Old October 27th, 2005, 03:53 PM
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TJolly TJolly is offline
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Hi kitchen-angel

I didn't have a problem accessing that site.

Delete all the Cookies and Temporary Internet Files to see if it helps.

Delete Cookies:

Open Internet Explorer
Click Tools>> Internet Options
Click the Cookies button
Delete Temporary Internet Files:

Open Internet Explorer
Click Tools>> Internet Options
Click the Delete Files button
Place a check mark in the Delete all Offline Content checkbox
Click OK
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  #5  
Old October 27th, 2005, 04:00 PM
kitchen-angel kitchen-angel is offline
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thanks, i saw this in a reply to an earlier post and tried it. have just repeated process to check, but still no joy!

?
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  #6  
Old October 28th, 2005, 09:28 AM
kitchen-angel kitchen-angel is offline
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I was reading a newer post with a similar problem, so I have now bought registry fix ( sytems restore?), ran it, but still no joy.

Anyone any ideas?
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  #7  
Old October 28th, 2005, 10:34 AM
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uripyores uripyores is offline
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If you are using any firewall such as Norton or Zone Alarm try temporarily disabling it.
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  #8  
Old October 28th, 2005, 11:44 AM
GMac222 GMac222 is offline
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Location: The Internet (UK)
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Quote:
Originally Posted by uripyores
If you are using any firewall such as Norton or Zone Alarm try temporarily disabling it.
Agreed. Also what Operating System are you using? If you have Win XP, have you downloaded Service Pack 2? You may have a new toolbar (just below your URL bar) which deals with popups etc, if you do then click the button that says 'pop-ups blocked' to allow them, see if that works.
Otherwise, try and lower your security settings: Tools - Internet Options - Security and choose to customise your Internet security settings to medium-low (click reset) then ok.
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"When people say "it's always the last place you look". Of course it is. Why the **** would you keep looking after you've found it? Do people do this? Who and where are they?"

"When something is "new and improved!". Which is it? If it's new, then there has never been anything before it. If it's an improvement, then there must have been something before it."
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  #9  
Old October 30th, 2005, 07:26 AM
kitchen-angel kitchen-angel is offline
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Posts: 11
Thanks to everyone for replying.



Disabled firewall, allowed pop-ups, set security to medium low, updated win xp with service pack 2, then service pack 3.

Still no joy.

Am I doomed nevert to get access to this site again?
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  #10  
Old October 30th, 2005, 09:24 AM
GMac222 GMac222 is offline
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Location: The Internet (UK)
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So what actually happens when you try to open the site?
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"When people say "it's always the last place you look". Of course it is. Why the **** would you keep looking after you've found it? Do people do this? Who and where are they?"

"When something is "new and improved!". Which is it? If it's new, then there has never been anything before it. If it's an improvement, then there must have been something before it."
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  #11  
Old October 30th, 2005, 12:04 PM
kitchen-angel kitchen-angel is offline
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It stalls for ages opening and then goes to standard 'page cannot be displayed'.
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  #12  
Old October 30th, 2005, 12:40 PM
GMac222 GMac222 is offline
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Location: The Internet (UK)
Posts: 193
Quote:
Originally Posted by TJolly
Hi kitchen-angel

I didn't have a problem accessing that site.

Delete all the Cookies and Temporary Internet Files to see if it helps.

Delete Cookies:

Open Internet Explorer
Click Tools>> Internet Options
Click the Cookies button
Delete Temporary Internet Files:

Open Internet Explorer
Click Tools>> Internet Options
Click the Delete Files button
Place a check mark in the Delete all Offline Content checkbox
Click OK
Did you do this?

Do you have flash installed?
http://www.macromedia.com/shockwave/...ShockwaveFlash


Also try this link to the page (just to discount the flash being a problem)
http://www.deliaonline.com/contact-us.html


Lastly these are the people who designed and control the site
http://www.othermedia.com/
You could email them and tell them, chances are its not just you having a problem and they will be glad of the feedback.
__________________
"When people say "it's always the last place you look". Of course it is. Why the **** would you keep looking after you've found it? Do people do this? Who and where are they?"

"When something is "new and improved!". Which is it? If it's new, then there has never been anything before it. If it's an improvement, then there must have been something before it."
Last edited by GMac222; October 30th, 2005 at 12:45 PM.
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  #13  
Old October 30th, 2005, 01:37 PM
kitchen-angel kitchen-angel is offline
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Join Date: Oct 2005
Posts: 11
Right, tried all of above. Cannot contact delia team direct and cannot access 'othermedia' - am i jinxed? ..or just getting paranoid!
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  #14  
Old October 31st, 2005, 11:46 AM
Greggie Boy Greggie Boy is offline
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Join Date: Oct 2005
Posts: 142
Try also;;Tools:options,content,auto complete,clear forms,clear all..OK
REBOOT
Failing that,since it Halloween lite seven candles,dance around a dead cat.
Hope the first suggestion helps.
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  #15  
Old November 3rd, 2005, 12:34 PM
GMac222 GMac222 is offline
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Join Date: Oct 2005
Location: The Internet (UK)
Posts: 193
Ok, I've been thinking about this.
Try this:
Start - Run type 'cmd'
Type in PING www.deliaonline.com
and pass the result back to me.
If this ping is succesful then still in the command line prompt type TRACERT www.deliaonline.com
and let me know if you get a failure at any point.
__________________
"When people say "it's always the last place you look". Of course it is. Why the **** would you keep looking after you've found it? Do people do this? Who and where are they?"

"When something is "new and improved!". Which is it? If it's new, then there has never been anything before it. If it's an improvement, then there must have been something before it."
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