XP Internet Connectivity Problems

[micko34]

Hello,
I am somewhat new to the world of networking, but seem to be learning a lot over the past few days. We run a small peer to peer network (7 stations) and connect to the internet through a router. One of our machines crashed and I had to totally reload all of the software including the operating system (XP Pro). I managed to get everything loaded and connect to the network, but I cannot seem to generate an internet connection. The Local Area Connection shows that I have good connection. We use static IP addresses on our system and I have pinged the IP address and recieved a reply. When I try to ping the default gateway, it times out and then says that the packets are lost. I have the default gateway set the same as the other computers in the office.

A few details on the computer
Compaq Evo D500
Intel 1.7
XP Professional

Any help would be greatly appreciated.
Thanks
Mike

[AzureIce]

Check the ethernet cable.

[micko34]

The cable seems fine. I have used 2 different cables and it shows a good connection on the NIC card. Would it be the cable if I am able to see the files on the other computers but not connect to the internet? The rest of our computers can connect to the internet and see this computer on the network.

[bAdWaYz]

After the fresh install did you update to SP2 and beyond? Is there a firewall on that computer that may be blocking traffic? If you do a ipconfig /all from a command promt on that computer what does it show "paste the output in here".

[micko34]

Thanks. I haven't been able to update to SP2 as I cant get to windows update. I do the command prompt and get back to you.
Thanks again

[xeroleacy]

hi.

If u are using the routers, Perhap if u turn off the " automatically detect the setting " under internet option/ connection/ lan setting .

it should works if u want to access/share internet among the pcs.

hope it helps.

cheers

[micko34]

Good Morning! Back to another day of fretting about this computer. Thanks to all for the suggestions. Under the Connections Tab in Tools the "automatically detect settings" is off. I found SP2 on disk and have loaded it. Here is the info from ipconfig /all


Microsoft Windows XP [Version 5.1.2600]
<C> Copyright 1985-2001 Microsoft Copr.

C:\ Documents and Settings\Administrator>ipconfig /all

Windows IP Configuration
Host Name.............: Colleen
Primary Dns Suffix....:
Node Type.............: Hybrid
IP Routing Enabled....: No
WINS Proxy Enabled....: No



Ethernet adapter local area connection :

Connection specific DNS Suffix .:
Description.....................:Inter<R> PRO/100 VM Network Connection


Physical Address.........:00-08-02-09-AB-27
Dhcp Enabled.............:No
IP Address...............:192.168.0.207
Subnet Mask..............:255.255.255.0
Default Gateway..........:198.168.0.1
DNS Servers..............:198.168.0.1


Thanks.

[z1p]

Are you sure that another PC isn't using the same IP address?

Can you ping 127.0.0.1 on that machine?

Can you ping 192.168.0.207 on that machine?

What is the state of the firewall on that machine?

[micko34]

I can ping both 127.0.0.1 and 192.168.0.207 and get good replies. The firewall off. The other six computers have the addresses 192.168.0.201 - 192.168.0.206. I have tried a couple of those addresses but get the reply that the address is in use by another user.
Thanks again.

[tekkie2412]

Try enabling DHCP.

Go to control panel -> Administrative tools -> Services ->

Scroll down to "DHCP Client" and set it to auto, or start

[micko34]

Thanks. Went to Admin Tools - Services. It showed that is was "Started - Automatic - Local System" already.

[micko34]

Back again with another thought.
When I look at ' View Network Connections" on the computer in question I get only the "Local Area Connection".
When I look at ' View Network Connections" on other computers that do work I get the "Local Area Connection" and "1394 Connection".
Is there anything to this?
Thanks

[tekkie2412]

Dhcp Enabled.............:No

Thanks.

Weird. Have you tried ipconfig /all & ipconfig /renew yet?

[micko34]

Yup!

[z1p]

You can't ping the default gateway, correct?

Can you run 'route print' and post it back here?

[micko34]

Can not ping default gateway. Here is the route print info.
Thanks.

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Administrator>route print
================================================== =========================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 08 02 09 ab 27 ...... Intel(R) PRO/100 VM Network Connection - Packet
Scheduler Miniport
================================================== =========================
================================================== =========================
Active Routes:
Network Destination Netmask Gateway Interface Metric
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
192.168.0.0 255.255.255.0 192.168.0.207 192.168.0.207 20
192.168.0.207 255.255.255.255 127.0.0.1 127.0.0.1 20
192.168.0.255 255.255.255.255 192.168.0.207 192.168.0.207 20
224.0.0.0 240.0.0.0 192.168.0.207 192.168.0.207 20
255.255.255.255 255.255.255.255 192.168.0.207 192.168.0.207 1
================================================== =========================
Persistent Routes:
None

[tekkie2412]

I think it would help if we got this moved over to the networking boards...

[z1p]

your default route is missing and I'm not sure why. try running
route -p add 0.0.0.0 mask 0.0.0.0 192.168.0.1

This should do it. You should reboot and make sure the route persists.

[micko34]

Thanks
I tried it and it did not work but I may not have done it right. At the command prompt I type "route -p add 0.0.0.0 mask 0.0.0.0 192.168.0.1" and press enter then exit and reboot?

[z1p]

Run ropute print again, you should see

================================================== =========================
Persistent Routes:
Network Address Netmask Gateway Address Metric
0.0.0.0 0.0.0.0 168.159.11.1 1

how is this computer connected to the router. Is it straight into the router, into a wall outlet to the router, through a switch,...?

Can you try it in the same location as another PC? (just swap them out for a while)

[micko34]

Thanks for the help.
This computer is connected to the router via a hub which runs to the router which runs to the modem. 3 other computer run directly to the hub and 3 to the router. All are working fine. I tried switching to another station's connection and still get the same results - I can view all of the network but not connect to the internet.
I have run "route -p add 0.0.0.0 mask 198.168.0.1" and rebooted. When I run route print again, I get Persistent Routes: None

[z1p]

No quotes when you type the command, right? Did you open up a command window and enter the command? Do you see any errors when you run it?

[micko34]

Thanks,
No quotes for the command. I open Run, Command and type.
Here is the result.

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Administrator>route -p add 0.0.0.0 mask 198.168.0.1

Manipulates network routing tables.

ROUTE [-f] [-p] [command [destination]
[MASK netmask] [gateway] [METRIC metric] [IF interface]

-f Clears the routing tables of all gateway entries. If this is
used in conjunction with one of the commands, the tables are
cleared prior to running the command.
-p When used with the ADD command, makes a route persistent across
boots of the system. By default, routes are not preserved
when the system is restarted. Ignored for all other commands,
which always affect the appropriate persistent routes. This
option is not supported in Windows 95.
command One of these:
PRINT Prints a route
ADD Adds a route
DELETE Deletes a route
CHANGE Modifies an existing route
destination Specifies the host.
MASK Specifies that the next parameter is the 'netmask' value.
netmask Specifies a subnet mask value for this route entry.
If not specified, it defaults to 255.255.255.255.
gateway Specifies gateway.
interface the interface number for the specified route.
METRIC specifies the metric, ie. cost for the destination.

All symbolic names used for destination are looked up in the network database
file NETWORKS. The symbolic names for gateway are looked up in the host name
database file HOSTS.

If the command is PRINT or DELETE. Destination or gateway can be a wildcard,
(wildcard is specified as a star '*'), or the gateway argument may be omitted.

If Dest contains a * or ?, it is treated as a shell pattern, and only
matching destination routes are printed. The '*' matches any string,
and '?' matches any one char. Examples: 157.*.1, 157.*, 127.*, *224*.
Diagnostic Notes:
Invalid MASK generates an error, that is when (DEST & MASK) != DEST.
Example> route ADD 157.0.0.0 MASK 155.0.0.0 157.55.80.1 IF 1
The route addition failed: The specified mask parameter is invalid.
(Destination & Mask) != Destination.

Examples:

> route PRINT
> route ADD 157.0.0.0 MASK 255.0.0.0 157.55.80.1 METRIC 3 IF 2
destination^ ^mask ^gateway metric^ ^
Interface^
If IF is not given, it tries to find the best interface for a given
gateway.
> route PRINT
> route PRINT 157* .... Only prints those matching 157*
> route CHANGE 157.0.0.0 MASK 255.0.0.0 157.55.80.5 METRIC 2 IF 2

CHANGE is used to modify gateway and/or metric only.
> route PRINT
> route DELETE 157.0.0.0
> route PRINT

C:\Documents and Settings\Administrator>

[z1p]

It should be

route -p add 0.0.0.0 mask 0.0.0.0 192.168.0.1

not route -p add 0.0.0.0 mask 198.168.0.1

[micko34]

Sucess!! Thank you so much for your help.

[z1p]

NP. Sorry it took so long to get there.