Help !!!! Nov 3,05

[kevincotnoir]

my kids played with my compaq (running win98) i have no clue what they did? 1- when i turn the computer on it starts with options (suggest command prompt 5) 2- says the following file is missing or corrupted: C:\HXCD-ROM\CDROM.SYS line 17 and 22 ????? and ends with C:\>...what do i do?....IF i start in safe mode it says ( EXPLORER: this program has preformed an illegal operation and will shut down ){Details..Explorer caused an invalid page fault in module EXPLORER.EXE at 0167:00401f31. registers "close that and the screen is grey clouds with safe mode on four corners" i tried the compaq rescue disk and got nothing" when i try normal it goes to the blue screen and says (invalid VxD dynamic link call from VWIN32(01) + 00000714 to device "0009" , service 1.....IT says run windows setup program again to correct this problem...But i dont know how (the computer came with 98 installed)..THANK YOU FOR YOUR TIME...kevin

[zipulrich]

Hi Kevin, try this first - at a command prompt (Start, Shutdown, Restart in MS-Dos mode) type the following: scanreg /restore and press <enter>. The next screen should show you several different dates to choose from. Pick one from a day or so ago and again press <enter>. This ought to restore your computer to a time when things weren't so chaotic.

Please post back with results.

[Idnew]

Hi Kevin, try this first - at a command prompt (Start, Shutdown, Restart in MS-Dos mode) type the following: scanreg /restore and press <enter>. The next screen should show you several different dates to choose from. Pick one from a day or so ago and again press <enter>. This ought to restore your computer to a time when things weren't so chaotic.

You bet. That's a save all most of the time when panic sets in.

[kevincotnoir]

it says " bad command or file name " did i do this right ? i turned on comp it gave me choices entered ( 5 command promt only ) ends with c:\> where do i go from there ? sorry....

[kevincotnoir]

when i put in the compaq quick restore it says "microsoft RAMdrive version 3.06 virtual disk E: disk size 3,072k....sector size : 512 bytes....allocation unit : 2 sectors.........directory entries : 64 then it gives me drive info...then it says MODE prepare code page function completed......Mode select code page function completed MSCDEX version 2.25....Drive N...Drive O and ends with A:\>.....when i type in "CHKDSK" it gives me volume serial number and info on disk space and at the bottom it says " INSTEAD OF USING CHKDSKTRY USING SCANDISK...BUT when i type SCANDISK " IT SAYS BAD COMMAND OR FILE NAME"

[kevincotnoir]

comp says run windows setup program how do i do that?

[Idnew]

Don't do that yet. When you boot in Dos or command prompt only at the c:/ type scanreg/restorePick the newest date when it was working.

Do you have the windows 98 CD to re-install it if the above didn't work?

[kevincotnoir]

no cd, already installed when i bought it.... when i type scanreg/restore it says bad command or file name...where do i go from here?...ps thanks for your help.

[kevincotnoir]

compaq presario

[kevincotnoir]

i did try start ,shutdown,restart in MS-DOS mode comp says "this program cannot run in DOS mode"

[Idnew]

that's weird anyway if windows is already on there then get back to the c prompt and just type setup sometimes you don't even need a drive letter to do that just a prompt You will need your product key probably

[kevincotnoir]

typed setup......as always it just says "BAD COMMAND OR FILE NAME !"

[Idnew]

do this at the c promt type in cd win98 If you get that then type in setup or setup.exe

[kevincotnoir]

typed cd win98 response"invalid directory"..tryed setup and setup.exe both times replied BAD COMMAND OR FILE NAME...

[Tom]

Hi Kevin, try this first - at a command prompt (Start, Shutdown, Restart in MS-Dos mode) type the following: scanreg /restore and press <enter>. The next screen should show you several different dates to choose from. Pick one from a day or so ago and again press <enter>. This ought to restore your computer to a time when things weren't so chaotic.

Please post back with results.

scanreg /restore (space after scanreg).

scanreg/restore will return bad command or file name.

[Idnew]

scanreg/restore will return bad command or file name. Doesn't matter if it has a space or not it will work.

*pulls hair out* Here's a couple of other things to try. Also that first error is you cd rom drive which may not be working to try this, but see

put in your rescue cd and boot again to the prompt ...at the prompt type in the letter of your cd drive then type in example: d: dir and see if it shows you what is on that cd. Windows may be on that.

at c prompt type in scanreg/fix and see what it does

then

back to c prompt. type in dir and see if you see windows setup anywhere

Have you got a boot disk? If not click on the boot disk link in my sig and get one for that OS with cd support.

[kevincotnoir]

missing files or deleted...got support...now reloading win98....THANK YOU ALL FOR YOUR TIME AND HELP..

[kevincotnoir]

P.S factory win98 has key on back of comp

[Idnew]

Your so very welcome.

[natinnyc12]

hi.....i am having the same problem......when i go to scanreg /restore is says restore failed.....and if i go to scanreg/fix then dir, i dont see any windows setup anywhere.....a whole load of other stuff which makes no sense to me......please help if you can....Natalie

[natinnyc12]

mmmm...ps/.....i dont have a rescue cd....i dont need my product key tho....Natalie

[natinnyc12]

when i type in win98 setup........it tells me there is not enough memory on C to upgrade to 98 from 95........i already have win 98 se tho......confused.....lol......also i do have limited memory in C, most of the mem is in D as the OS was originally ghosted off another puter as this one use to be part of a network.......if anyone could enlighten me i would be greatful.......thanks, Natalie.

[Idnew]

i do have limited memory in C That's why when I formatted I just made a C drive since everything seemed to be going to c and running out of room.

Did you put SE over 95 and now need to re-install SE?

[jtdoom]

hi nattiniiny

as long as you have a prompt at C:\>_

it may not have a path statement at this stage, and would not know where scanreg is... so...
try this one as command line
C:\windows\command\scanreg /restore

[jtdoom]

as for details on how your drives are set up...

C:\windows\command\fdisk /status

for scandisk
C:\windows\command\scandisk C: /autofix /nosave

[natinnyc12]

its always been 98 since i have had it.......but i dont know about before......i know that someone tried to fix the memory and had to re-install 98 se........i have had the pc about 4 yrs and never had a prob.......this all happened when i tried to DL some new printer software......firstly it wiped my product key code.....but now it just keeps coming up that this prog has peformed an illegal op and will be shut down........it does this in safe mode too......it says that explorer caused an invalid page fault in module explorer.exe at 0167:00401f31..........
I tried scanreg /restore and it gave me about 5 different previous dates but all failed to restore.......ty for the time, natalie

[natinnyc12]

RE:windows\commanscanreg/restore.....i have tried this and now all my options give a date and then it says not started.........so i cant restore any previous dates.....there is one left but i have left that......Nat

[Idnew]

If it's been over 5 days with this prob then it won't restore to a good restore.

What did you get when you did the scanreg/fix? No change? You said it happened when you tried to download. Did the download fail?

[natinnyc12]

My drives are set up as such......
Disk Drv Mbytes Free Usage
1 8040 100%
C: 2047 D: 5993

Hope this makes sense to you because it doesn't to me....lol....ty...Nat.

[natinnyc12]

yep .....its been going on for more than 5 days.....more like forever....lol.....yep my DL failed......

[natinnyc12]

it told me that registry was fixed when i did scanreg fix.....also scandisk checked drive C w/ results...directory structure
scandisk detected one or more invalid long filenames
scandisk did not correct the directory entry
It said drive D was fine......nat.

[natinnyc12]

RE:C:\windows\command\scandisk C: /autofix /nosave......when i do this it also says scandisk detected invalid long filename entry on this drive but was unable to fix it. To fix this problem, run scandisk for windows......how do i do that.....if i cant get into windows.....lol.....nat.

[natinnyc12]

there are a few postings on the internet about this prob......i guess it must be a virus or something.....does anyone know what might have caused it.....Nat.

[Idnew]

Always do the restore when a prob first happens, usually saves a lot of headaches. You prolly had a problem before you tried to download.

Go here and try these suggestions: Microsoft (http://support.microsoft.com/?kbid=293174)

[natinnyc12]

thank you IDnew.......i went to microsoft and i got to the part where it says to restart....unfortuneatly i cant my puter to restart now......i am gonna leave it a while and then try to restart......when it said go back to command prompt and restart pc.....well the only way i knew how to do this was to hold my finger on the button till it shut down.......i hope i didn't mess something else up.......is there another way to restart......ty once again for your time.....and at least if it happens again i know to restore straight away now.........i really appreciate your help and i hope i can get my puter fixed, Nat.

[jtdoom]

here is a thought

when you tap F5 or F8 for menu, or get the menue shown after a bad boot, one will oft recommend safe mode. what is most oft best beginning point, but one cannot uninstall a good many things from safe mode

when drivers conflict, safe mode boot might not work for you, but VGA mode could still work.
uninstall should work in that mode.

as a last resort?
an over the top, with cab files found on the hard disk?

C:
cd\
dir base4.cab /s

could be this shows in c:\windows\options\cabs\
the next step (if found there...)
c:\windows\options\cabs\setup /d /im /iq /nd /is /nm /p j /NTLDR

and there has to be a space between P and J
and NTLDR has to be in capitals

[jtdoom]

if c:
dir base4.cab don't find it

booting from the 98 CD or from boot floppy with cd support

suppose <cdrom drive letter> is E:
(this shows...)
if e:
then
E\:win98\setup /d /im /iq /nd /is /nm /p j /NTLDR

or go the copy routine
c:
cd\
md win98
copy e:\win98\*.*

then run the string from the WITHIN folder you copied

c\:win98\setup /d /im /iq /nd /is /nm /p j /NTLDR

[natinnyc12]

thanks for the input jaak.....i am gonna try e-thing to get this pc fixed.....however i need to get the stupid thing to turn on first....lol...ty, natalie.

[Idnew]

is there another way to restart If you can't restart in the normal way just push the restart button.

[natinnyc12]

hey idnew,
i got it to restart and continued......opened in program manager....got to stage 7. On the Install/Uninstall tab, click Microsoft Internet Explorer 5 and Internet Tools, .........unfortuneatly i dont have any programs in the install and uninstall box.......does this means my puter is wiped of everything......ty, nat.

[Idnew]

When you got into add/remove programs...........there isn't anything at all in there?

[natinnyc12]

Nada....nuttin.....zip....just an empty box......its really weird......lol

[natinnyc12]

what now????

[Idnew]

You got a bottle of aspirans handy? Have you got your 98CD to re-install windows? Do you get anything on booting now? I mean how did you get into the control panel or program manager?

[Nick Grana]

scanreg /restore (space after scanreg).
scanreg/restore will return bad command or file name.
No. No. No. Space is not needed. Been saying this for years but I guess you have to try it to make sure for yourself.;)
This so minute, it isn't worth mentioning but had to get it off my chest...again.:dizzy:

natinnyc12, seems you've tried the most obvious things. You may have to cut your losses and start over. If your computer came with restore disks, you just boot up the CD. If your system has OEM Windows 98, use bootup floppy to fdisk, partition, make 1st partition active, and format. Then boot the CD for setup.

Hope you had/have backups for important data because this will wipe everything. Looks like you already lost most anyway.
Good luck.:michaelan

[Idnew]

I didn't want to hit her with that yet. :leonardo:

But sadly that looks like what you're gonna have to do.

One last thing to try and see what's still on the c drive. Boot to DOS again and type in c: then type dir and see what's left on the c drive

[natinnyc12]

hey guys,
i think i am gonna try this of microsoft help site...what do you think?
If the Internet Explorer Repair Tool Verification does not work, or if Internet Explorer 5 is not listed in the Add/Remove Programs tool in Control Panel, you may be able to start the Internet Explorer Repair tool from a command prompt:1. Click Start, and then click Run.
2. In the Open box, type the following command, and then click OK:
rundll32 setupwbv.dll,IE5Maintenance "C:\Program Files\Internet Explorer\Setup\SETUP.EXE" /g "C:\WINDOWS\IE Uninstall Log.Txt"
NOTE: This command is case sensitive.
If you need to replace a bad file from the original Internet Explorer or Windows media, use either the System File Checker (SFC) tool or the Extract tool to extract the file. For information about these tools, view the following articles in the Microsoft

[natinnyc12]

i got to the program manager by going to the microsoft link you gave me idnew.......i could see all my file names and stuff from there.....k.....think i am gonna try the IE5maintenance.......it prolly wont work but i can try.......i dont have a restart disc.......it did let me create a floppy disk when i was in prog manager but it prolly wont be complete either......someone did give me a win98 cd with a key code.........will this help me........you guys are awesome thanks for trying to help......i am a fish out of water here.......lol......i have resided to the fact that i am prolly not gonna retrieve my data......most of my work is saved but not all.....and i have loads of pics on there i wanted but alas woe is me.......i will do the c: dir thingy first and let you know the outcome.......Nat.

[natinnyc12]

it has stuff on there dated back to 06\30\03......a whole list of gargon.....from LIPREFS JS, COMMAND COM, MAKE FILE.....REGIST~2 REG, NAV10ESD EXE. And at the bottom of the list is says:
34 file(s) 47,054,430 bytes
13 dir(s) 59,707,392 bytes free
What now????

[natinnyc12]

somebody gave me this info too.......but when i type in SETUP /IW IT SAYS BAD COMMAND OR FILE NAME.......

1. Restart your computer.

2. Press the F8 key during Startup to enter the Setup menu.

3. Choose Safe Mode Command Prompt Only.

4. At the C:\ prompt, type the following: CD\windows\options\cabs

5. Press Enter.

6. The command prompt C:\WINDOWS\OPTIONS\CABS appears; type the
following:
SETUP /IW

[Idnew]

How did you come out with trying what MS suggested?

someone did give me a win98 cd with a key code.........will this help me. Is the CD the same version you have on there already?

[natinnyc12]

I dont think its the same version......i have SE.....it just says win 98 on it.....it prolly doesn't even work anyways....i got it for 15 bucks.....lol.....
I tried this...rundll32 setupwbv.dll,IE5Maintenance "C:\Program Files\Internet Explorer\Setup\SETUP.EXE" /g "C:\WINDOWS\IE Uninstall Log.Txt"..........internet repair came up but it said unable to repair and to reinstall internet explorer 6......mmmmm.......what now???

[natinnyc12]

i am beginning to get really fed up tapping my F8 key...........i onlt get to safe mode maybe once in every 20 times of .....if that.....of rebooting........i dont know how much longer i can persevere.....lol......i want to throw my whole freakin pc out the window.......aaaaaaarrrrgggghhhhhhhh!!!!!!

[natinnyc12]

i haven't been able to get into safe mode once today so far......lol

[natinnyc12]

Jaak, your suggestions did something but not much......told me that .....1 file...so many bytes and 63,893,504 bytes free.......also said that volume in drive c has no label and volume serial number is 356F - 14F9.......whatever that means.......ty nat.

[natinnyc12]

damn it........i tried the last scanreg\restore.....and it said i had found one with no errors but i must restart my puter now.......it failed to restart......boo hoo.....now its dead again......will need to wait to restart again.....aaaaarrrrrgggggghhhhhh......

[natinnyc12]

you are so not gonna believe me.......i had almost given up completly......lol....i managed to get into safe mode again.......and i was just typing in stuff and nuttin much was happening.......so i thought i would just type in d: then dir.......it should me files in d......then i thought i would try scanreg/restore one more time .....and i hit the last previous date when the puter had run ok.......it said it restored okay and i needed to restart......i couldn't for the life of me get the puter to restart.....i just kept hitting the on/off switch......sometimes absolutely nothing and others it would freeze on the windows 98 screen.........THEN, eventually i got it to restart.....it said last time it failed to restart or something and was therefore starting in safe mode........i have it on safe mode and all my files and stuff are there......i am sooo scared to switch it off........what should i do????? What if it doesn't restart again.......please advise.......i am sooo happy....thanks so much, Nat.

[natinnyc12]

What can i do to check that it is ok......also before it went wonky it wouldn't let me defragment anymore........suggestions anyone????

[Idnew]

Instead of hitting the shut off button hit the restart button. I figured your files were still there. I was going to suggest re-installing windows but do this first. Since you can get into safe mode see if it will go ahead and defrag while your in there. start/programs/accessories/system tools/disk defrag

[Idnew]

If it won't defrag......boot to DOS again and type this scandisk/all/auto fix/no save/no summary/surface this will take awhile to do but let it do it and check your clusters

[natinnyc12]

hey idnew....i tried to defrag but it came up error defragmenting drive c.....it says that it cant defrag because it contains errors that must first be repaired. Click help, carry out inst. for repair and then try to defrag......gonna try that......doing standard test for errors......it said fixed......defraging again.....at 10% so far so good.......once this is done i will try restart......it is still telling me drive c is full but i dont know what i can delete......most of my personel files are in D......hopefully defraging will clear somespace??......ty again, Nat.

[Idnew]

If it doesn't finish the defrag then go back to system tools and click on the scan disk one and put a check in thorough and a check in automatically fix errors. first do c then d drive This will take a long time prolly so just let it do it's thing.

I've got a program to move stuff off c drive to d drive, but lets worry about that when your normal again.

[natinnyc12]

k......so far so good still d-fraging........52% complete.......will do d after.....will let you know when i have succesfully d-fragged both.....i still cant believe my puter is working tho....lol....Nat.

[Idnew]

Good this may solve some problems. At least your hd isn't toast so that's a good thing. If you haven't defragged in awhile this could take some time.

[imaba]

I have 2 problems. 1) my c drive is full. I have a d drive that is bigger, but when I move my programs to that drive then most of them do not work. I would like to run my windows and programs from the bigger drive so my computer will run faster, but c drive is the default drive, so anythime that I do something it always defaults to that drive. What do I do? I was told by some people to get an external drive, will that help? My c drive is used 3.987GB; Free - 133MB and the capacity is 4.01GB and my d drive is used - 10.6GB; Free - 26.6GB with the capacity at 37.2GB, can anyone help me?
2) when turning on my computer, I get the message that a file is missing and the windows registry referes to this file in: system.ini - then C:windows\system\Iosubsys\BsUDF.VXD I always have the push enter key and then it will proceed to load windows and all my programs. What do I do to get this to stop happening and just load?

[Idnew]

Imaba How did you move them to d drive? Hint: when you install something new and it asks where to put it, change just the letter from c to d before installing, this saves time where you don't have to move it. Leave windows on c but put what you can on d. I hated it so when I formatted I just made it one drive.

Did you un-install something then start getting that error message?

Lets see if we can fix the registry. Boot to DOS(this option will be given to you when you go to shut down, put a dot in the boot to DOS). Choose command prompt only and then type in scanreg/fix. After you do that come back and tells us what happened when you re-booted.

[imaba]

I purchased a new drive and had it installed. Then I moved programs to my new drive, but some did not work, so I had to put them back into C drive. Whenever I have a new program, I install it on my new drive, but my probelm is that I only have 133mb left on my c drive and I need to run everthing from a bigger drive so that my computer runs faster. I also, has more memry installed to try and help, but with no room on my c drive, it is a BIG problem. Any ideas?

[imaba]

Ok I'll do it, but this will take awhile, since it takes so long for everything to come back up. I'll be back as soon as I'm done trying the screg/fix from DOS.

[Tom]

Is this a Thread, or a new Forum? At some point folks it would be an excellent idea, and follow CTH guidelines, if all new requests were asked to start their own New Topic (this one thread is now on it's third different member inquiry). This is up to 68 postings, and the original requestor hasn't posted since #18 six days ago. Please take the time to review the CTH Posting Tips (http://www.cybertechhelp.com/sitehelp/posting.php).

[natinnyc12]

Hey idnew,
k......i have defragged both c and d and checked for errors.......i didn't run the advanced test just standard.......what now????.....it did crash at one point after d-fragging c......when i tried to do d...i hit ctrl,alt,del...it said windows not responding....i just hit button to wait.......then it said warning system may have become unstable or something like that......then it froze on a blank screen........i had to hit on/off button.......but then it started in normal mode......haven't switched off since......lol......i dunno why, i think maybe summin is up w/ the monitor but i have to switch the puter on and off like 10/20 times before it boots up......its an old ibm and the on/off switch is a bad design, right on the top of the cpu, my freakin cats keep jumping on top of it and turning it off......so it is always switching off instead of being properly shut down......
The total size of c drive is 1.99GB and it has 1.97GB used space and 23.1MB free space .....the total size of d is 5.84GB w/ 877MB used and 4.98GB free space.......i have put everything i can on d......but just cant seem to free up c......not sure what else i can and cannot delete......ty, Nat.
PS/ oops...sorry Jintan.....didn't even think about starting new topic......should i now or just stick here???

[natinnyc12]

when DL-ing stuff it doesn't always give an option to DL to another drive......sometimes it just goes automatically to c.......then you cant DL it.....i think thats what was happening w/ my printer software before pc crashed........mmmm.......i think it must have asked me to free up space and somehow i deleted files i shouldn't......i may have even done this on numerous occasions.....who knows????.......i hate this drive problem.....lol...Nat.

[Idnew]

No nat don't start a new thread now. Did both drives defrag? If not do the thorough scandisk with auto fix then run defrag again. Don't just turn it off use the restart button if it freezes. Just turning the switch off could cause probs. So what's the pc doing now? Is it booting to windows now or still just safe mode? If that all went well then go to start/find/find files or folders and type this in the box *.tmp if anything comes up then go to file/select all/delete. Empty your recycle bin.

Go to this link and get the program called Fun duc app mover (http://idnew.rosiewolf.com) I'm not sure if it will fit on a floppy so save it to your hard drive. This will move your progs off of c to d. Don't get it yet unless your pc is working normal again and if it gives you the option to install on d then install it to d.

[natinnyc12]

Hey Idnew,
i DL the program......need to look at it a bit more but i get the idea......still scared about moving files i am not suppose to.......dont want to ever get in that jam again....lol.....after i DL for some reason i now am denied internet wizard connection and i have to contact my network provider......so i am gonna do that later today.......its fine when i plug in laptop, its just that stupid puter.....lol.....i didn't even turn the freakin thing on yesterday.....needed a break.....hopefully all will be well soon.....lol.....if not one thing then another....i should prolly just get my info and then bury the freakin thing....lol.....once again, ty, i wish i had the knowledge to repay the favor....but if you let me any where near your puter i would destroy it.....lol....Nat.

[Idnew]

LOL Nat with the program you don't move files you move the whole programa and it will take the files with it. Like if you have MSWorks and want it on D drive it will move it there for you.