need itunes help - unexpectedly quits

flossy · #1 November 24th, 2005, 09:53 PM

My iTunes application works fine until I am in the Music Store. In the store, i can search and listen to the 30 second previews, but if i try and do anything account specifc (buy a song, add a gift card, check my profile), the application freezes up for 15-20 seconds, then the entire iTunes application quits with an error message that says "iTunes has unexpectedly quit". Has happened dozens of times. I have reinstalled iTunes, rebooted, deleted then re-added my music library, changed my apple password, and so far nothing.

Any help out there???

**Buzz** · #2 November 25th, 2005, 12:28 AM

OS? Computer?

flossy · #3 November 25th, 2005, 05:58 AM

Sorry - Mac OSX 10.2.8 on an iMac

**Buzz** · #4 November 25th, 2005, 06:20 AM

Have you repaired disk permissions lately?

Applications/Utilities/Disk Utility
Click your hard drive on the left then click repair permissions. Don't do anything while disk utility is working.

flossy · #5 November 25th, 2005, 07:05 AM

Quote:

Originally Posted by Buzz

Have you repaired disk permissions lately?

Applications/Utilities/Disk Utility
Click your hard drive on the left then click repair permissions. Don't do anything while disk utility is working.

OK, I did that. It repaired lots of permissions, including some for iTunes, but problem persists. When I click on an account feature, app makes a noise that sounds literally like it is trying to dial up to something (outbound call that doesn't get answered). I am on a cable modem so not sure what that is about

Any further help much appreciated