error message

[rgwatchr]

w am using win xp sp2 and have a total of 4 user accts when a user other than the adminastrator goes to log on to there acc to go to isp we get an error 31 a devise attached to the system is not functioning. have searched many sites and cannot find an answer..can anyone help?

[AnnMarie]

Welcome to CTH rgwatchr. It sounds as though your network driver or router does not support all user accounts on this PC. I am no expert though so I am transferring you to our Networking forum for more help. In the meantime, please post some information regarding your setup so that others may help you.

[rgwatchr]

have dell 2400 demention 1024 mem 40 gig hd this was set up with help from my isp.when going to hook up to the isp with anouther account the computers communicate when confirming name and pass word a box comes up displaying error 31 a device attached to the system is not functioning.
how do i check net work driver and router??:confused:

[Archangel122184]

Go to your control panel and open "system". Goto the hardware tab and click on hardware manager. Scroll through the list looking for and red "X" or yellow "!" over a device and post back any results.

[rgwatchr]

have already done that and there is none.:(

[Archangel122184]

Do you have any external tape drives, cd drives, zip drives, etc?

[rgwatchr]

no zips no external drives have a hp1210v printer hooked in to usb port a cd rom and cd burner both thrue dell.The error only accurs when someone other than the addministrater acceses there acct to go on line.I have bean in device manager and checked everything is says this device is working on everything I only have this 1 computer online it is not networked with any other ..????

[Archangel122184]

This is quite a fun little error you have. I did a little research on error 31 and its... ambiguous. I'm glad you said something about it not occuring with the administrator accout, because this would have been one heck of a goose chase.

Your problem is that you installed a device driver with less than administrator privs (which yes this can happen in very rare circumstances even if your user is in the administrators group). If you can figure out which device is being halted, log in under the administrator account, remove and reinstall the device and theoretically all should be well.

[rgwatchr]

this is a realy good error message becouse no one can seem to help figure it out.if I knew what devise had to be removed and reinstalled i would do it.could it be something in the administrater account under internet connections?

[bAdWaYz]

The easiest way to work out what device is causing the issue would be to disable a few ie "network card, cd/dvd drive, ect" then boot the computer turn them on one at a time with each boot and when the problem starts you know what device is causing the problem. Or if you are up for it just uninstall all the devices at once and re-install them upon next boot with the latest drivers.

[jdunn]

Looks like the Microsoft Connectiion Manager is either corrupt or some how got uninstalled. It is needed to load files of the type "ProfileName"

Try getting the download from the Microsoft website

[rgwatchr]

O.K will try..

[rgwatchr]

hope some one can tell me if this is feasable this was sent by my isp
http://support.microsoft.com/default.aspx/kb/314060/en-us I am using esy cd creator but don't know the relavance of this for the problem I'm having.??
thank you to everyone for there support so for .have a great holliday.

[z1p]

Have you checked the event logs on the system to see if the error is logged there? It might tell you what device is missing?

[rgwatchr]

yes I have there is some errors but it doesn't list anything as a device. one that i recall was a system 32 not sure what that is.??there is 3 to check application security and system which one do I check??

[rgwatchr]

problem solved when using 4 accounts on xp i had to use my user name and pass word for email not the others there for it was giving me an error 31 becouse they didn't have internet in there name just the email.thanks to everyone who has tryed helping me on this hope everyone has a great christmas..rgwatcgr..

[rgwatchr]

don't know if it was posted but i did finly get the error#31 solved it was becouse i wasn't using my email as the main dialup i was putting everyone elses in and thats why I had the error.

[AnnMarie]

That's good news rgwatchr and thanks for the update. :)