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Search: Posts Made By: jenae
Forum: Windows 10 October 25th, 2017, 07:45 AM
Replies: 3
Views: 225
Posted By jenae
Hi, most of us have little to no problems with...

Hi, most of us have little to no problems with fonts, this is not to say that those that do, are not frustrated by them.

Back in 95 days we came up with a multi user OS and incorporated a...
Forum: Windows 10 September 16th, 2017, 10:14 AM
Replies: 5
Views: 282
Posted By jenae
Hi, as a workaround you can try pressing Alt +...

Hi, as a workaround you can try pressing Alt + Alt , then try Tab. For a fix press the win + x keys together, select device manager. Expand keyboard and right click on the driver select update...
Forum: Windows 10 September 5th, 2017, 02:22 PM
Replies: 8
Views: 358
Posted By jenae
Hi, don't worry about nvidia telemetry, that was...

Hi, don't worry about nvidia telemetry, that was just an example you have identified the task:-

4,308 NvDriverUpdateCheckDaily_{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}
09/02/2017 04:06 PM 4,000...
Forum: Windows 10 September 3rd, 2017, 06:58 AM
Replies: 8
Views: 358
Posted By jenae
Hi, well Murf's suggestion comes from their...

Hi, well Murf's suggestion comes from their forums, might be a scheduled task, (in win 10) go to search and type:- command prompt, right click on the returned command prompt and select "run as...
Forum: Windows 7 August 23rd, 2017, 06:24 AM
Replies: 23
Views: 791
Posted By jenae
Hi, this is a normal process of windows, it can...

Hi, this is a normal process of windows, it can also create the problem you see, it is meant to happen too fast for the user to see. MS are aware of the problem and created a hotfix get it here:-
...
Forum: Windows 7 August 22nd, 2017, 12:14 AM
Replies: 1
Views: 563
Posted By jenae
Hi, on another forum you were advised that your...

Hi, on another forum you were advised that your copy of windows was not genuine, from your MGADiag report, this was confirmed. We cannot help you with non genuine copies of the OS installed.

You...
Forum: Windows 10 August 13th, 2017, 12:58 AM
Replies: 2
Views: 306
Posted By jenae
Hi, well you might like to remove the errant...

Hi, well you might like to remove the errant install and recover the lost space, I take it the good version is on C: drive?

To make the good version first boot option press the win + pause\break...
Forum: Windows 10 August 9th, 2017, 11:56 PM
Replies: 3
Views: 261
Posted By jenae
Hi, yes as Murf say's you most likely have a...

Hi, yes as Murf say's you most likely have a digital licence, if this is an upgraded computer (from 7 or 8) OR you bought it with 10 already on it you will not need the key, it is hardwired to the...
Forum: Malware Removal August 9th, 2017, 11:35 PM
Replies: 9
Views: 875
Posted By jenae
Hi, I need you to work with me, I asked what sort...

Hi, I need you to work with me, I asked what sort of problems you were having, I am not in front of your computer and you have to tell me why you think you are having problems , what are these...
Forum: Windows 10 August 9th, 2017, 06:48 AM
Replies: 29
Views: 559
Posted By jenae
Hi, follow post #12....it is a well known problem...

Hi, follow post #12....it is a well known problem we have had it on many machines.
Forum: Windows 10 August 8th, 2017, 10:38 PM
Replies: 29
Views: 559
Posted By jenae
Hi, actually it is a trojan that disables...

Hi, actually it is a trojan that disables security utils (such as Norton) MalwareBytes rootkit remover nails it. Download and run. Removing Norton is a good idea, you are better served using the...
Forum: Windows 10 August 7th, 2017, 12:18 AM
Replies: 13
Views: 446
Posted By jenae
Hi, the Preload Base.wim files are the HP...

Hi, the Preload Base.wim files are the HP recovery files, DO not touch them, the other appears to be backups, make sure you are not automatically backing something up to the D drive, they would be...
Forum: Windows 10 August 5th, 2017, 08:04 AM
Replies: 13
Views: 446
Posted By jenae
Hi, check system restore settings to ensure D:...

Hi, check system restore settings to ensure D: drive is not included. You still have to invoke "run as administrator" for CMD and powershell prompts as explained, it doesn't matter if your are logged...
Forum: Malware Removal August 5th, 2017, 03:00 AM
Replies: 9
Views: 875
Posted By jenae
Hi, well HijackThis is deprecated, it is no...

Hi, well HijackThis is deprecated, it is no longer supported by the developer and was not suitable for 64 bit machines, (and currently also 32 bit), it requires expert analysis to read properly. As...
Forum: Windows 10 August 4th, 2017, 11:26 PM
Replies: 13
Views: 446
Posted By jenae
Hi, your environment variables look OK, nothing...

Hi, your environment variables look OK, nothing showing as referencing "d" drive. Go to search and type:- command prompt, search will return command prompt, right click on this and select "run as...
Forum: Windows 10 August 1st, 2017, 12:44 AM
Replies: 3
Views: 306
Posted By jenae
Hi, you most likely have "fast start" enabled,...

Hi, you most likely have "fast start" enabled, and the data has failed to load into hiberfil.sys file, so windows is unable to find itself, a startup repair should fix it. If not win 10 makes a reg...
Forum: Windows 10 July 30th, 2017, 07:02 AM
Replies: 13
Views: 446
Posted By jenae
Hi, go to search and type:- command prompt, right...

Hi, go to search and type:- command prompt, right click on the returned command prompt and select "run as administrator" an elevated cmd prompt will open copy & paste the text below:-

set > 0 &...
Forum: Windows 10 July 10th, 2017, 06:13 AM
Replies: 17
Views: 913
Posted By jenae
Hi, your system does seem to be quite messed up....

Hi, your system does seem to be quite messed up. I see nothing we did as resolving your account problem, we were simply removing the dirty bit on the drive. Is it possible to backup the data you want...
Forum: Windows 10 July 9th, 2017, 01:29 AM
Replies: 17
Views: 913
Posted By jenae
Hi, go back to my post #5, read it carefully and...

Hi, go back to my post #5, read it carefully and then follow the instructions, you have not run a chkdsk on the OS drive. Remember it will run straight after you unmount the volume (no need to...
Forum: Windows 10 July 8th, 2017, 10:30 AM
Replies: 17
Views: 913
Posted By jenae
Hi, take your time I have plenty of patience, and...

Hi, take your time I have plenty of patience, and do not be afraid to ask about anything you do not understand.

What about chkdsk, my post #10 can you answer the questions asked there?

WE can...
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