Go Back   Cyber Tech Help Support Forums > Software > Malware Removal


Topic Tools
Old April 26th, 2011, 07:53 PM
pdtek pdtek is offline
Join Date: Mar 2004
Posts: 31
Fake Anti-Virus "Firewall Warning"

Hello- I run Windows Vista and yesterday a fake anti-virus program designed to look like Windows, popped up and claimed I was infested with the W32/blaster.worm. I immediately recognized it as a fake and my Avast Anti-Virus caught it right away and prevented it from sending anything out. Now after a complete scan, Avast claims there are no infected files yet I still have the "Firewall Warning" pop-up open all of the time with repeated security warnings. I downloaded SpyWare Doctor which claimed it could remove this, but this virus or whatever it is won't let me run the program. So how am I supposed to get rid of this thing? So far it doesn't seem to be causing any other problems, but am afraid it might. What can I do?

Thanks much in advance!
Reply With Quote

Old April 28th, 2011, 12:52 AM
Jintan's Avatar
Jintan Jintan is offline
Malware Removal Team Advisor
Join Date: Dec 2004
Posts: 51,626
Hello pdtek,

Let's take a look.

Right off see if you can access Safe Mode, where the malware is less active. At startup tap the F8 key about once per half-second, then select Safe Mode with Networking from the menu that will appear.

The system is Vista, so when running any of the scan files we use, be sure to right click the file, then select "Run as administrator" to start the scan/tool. And To make sure you have an accurate view of files there, make sure you can View Hidden Files. Also uncheck "Hide Extensions for Known File Types"

To keep them from interfering with the repairs, be sure to temporarily disable all antivirus/anti-spyware softwares while these steps are being completed. This can usually be done through right clicking the software's Taskbar icons, or accessing each software through Start - Programs. Here are some antivirus disable tips if needed.

Download RSIT (random's system information tool) from here to your desktop. Then click on the RSIT.exe to open the RSIT display, and click the Continue button.

If RSIT downloads/installs HijackThis be sure to agree to the install of that.

Once the scan completes a textbox will open - copy/paste those contents here for review please. The log can also be found at C:\rsit\log.txt.

RSIT will also create a second log, info.txt, which will be minimized to your taskbar. Post that here as well please (it will also be stored at C:\rsit\info.txt).

You can break logs into parts and use separate posts here when replying and posting the log files, if needed.

If RSIT errors during the scan, OK the message, but still check if the C:\rsit\log.txt was created.


Click here and download the installer for Gmer to your desktop, then click that file to run Gmer.

Once the opening scan finishes, click on Scan (again, before scanning, make sure all other running programs are closed and no other actions like a scheduled antivirus scan will occur while this scan completes. Also do not use your computer during the scan).

When completed, click on the Copy button and rightclick on your Desktop, choose "New" > Text document. Once the file is created, open it and rightclick again and choose Paste. Copy the information and post it here please.

Note - If Gmer shows it has located infection once it's opening scan completes, do not click the Scan button. We don't want hidden malware settings to cause any problems. Instead, just click on the Copy button and rightclick on your Desktop, choose "New" > Text document. Once the file is created, open it and rightclick again and choose Paste. Copy the information and post it here please.


Also download Gmer's mbr.exe from here and place it on your C drive (so the file is then C:\mbr.exe).

Go to Start - Run, type cmd (and press OK). At the prompt type or copy/paste the following, pressing Enter after each:


mbr.exe -t

Then type exit and press Enter to close the command window.

The report created in the command window will have been saved to C:\mbr.log. Locate that and post it here please.

A lot of posting, but a good comprehensive look at things there.
Reply With Quote


Topic Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT +1. The time now is 11:01 PM.