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  #1  
Old April 24th, 2012, 12:26 PM
Philip123 Philip123 is offline
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Join Date: Apr 2012
Posts: 7
Windows XP blue screen of death

Hi.

Below is the explanation of the problem.

I was repairing windows XP with the windows xp boot cd.
The desktop loaded when the error message occurred: 'STOP c000021a {Fatal System Error}

The Windows Subystem system process terminated unexpectedly with a status of 0xc0000005 ( 0x7c9106c3 0x00c77ed04)

The system has been shut down.
Beginning dump of physical memory

Dumping physical memory to disk: counts to 74, restarts, goes to desktop and shows the message again.

If it is a virus problem, is there a way of removing viruses from the computer or some other way of solving this issue?
While repairing windows I skipped the instalation of intel graphics accelerator drivers.
Could this be causing it?
I succesfully started the pc in the safe mode.
I'm saving the data to the USB drives.

This matter is urgent can you please help?
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  #2  
Old April 24th, 2012, 01:54 PM
pip22 pip22 is offline
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Join Date: Nov 2004
O/S: Windows 7 32-bit
Location: England, UK
Age: 64
Posts: 998
See this: http://support.microsoft.com/default...b;en-us;156669
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  #3  
Old April 24th, 2012, 02:54 PM
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Murf Murf is offline
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Join Date: Oct 2001
O/S: Windows 7 64-bit
Location: Newport News VA
Posts: 15,622
Welcome to CTH

If the link PIP22 posted does not help. Are you using the same version of XP CD that is installed on the computer? If by chance the computer has Internet Explorer 9 on it, and you are using a XP CD that has Internet Explorer 7, it will over write IE 9 with 7 and this can cause problems.

If you not sure and you said you can get into SAFE MODE, then try removing IE through Add/Remove Programs, then try the repair again.

Here is a good step by step for the repair;

http://www.michaelstevenstech.com/XPrepairinstall.htm
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  #4  
Old April 25th, 2012, 11:23 PM
Philip123 Philip123 is offline
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Join Date: Apr 2012
Posts: 7
Hi pip22 and Murf.
Thanks for answers guys.
I tried to uninstall internet explorer and repair windows again but without success.
I did a fresh install of windows after copying the data to portable hard disk.
Windows are working and I'm in process of installing drivers for computer hardware.

Chipset is Intel 945GC + ICH7. From this page

http://hr.msi.com/service/search/?kw...e=product&pn=1

I downloaded drivers although I'm not sure if they are correct as they won't install.
Window opens however it automatically closes.
Further more I didn't have a chance to read the message.
I chose Intel 945GC Networks from the webpage. Is that correct?
I want to be sure drivers are valid so that I can avoid further system crashes.
Thanks .
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  #5  
Old April 26th, 2012, 12:34 AM
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Murf Murf is offline
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Join Date: Oct 2001
O/S: Windows 7 64-bit
Location: Newport News VA
Posts: 15,622
Many manufactures use the same chipset but have their own drivers specifically for there board. Are you sure the motherboard is MSI?

On the INTEL page

HERE
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  #6  
Old April 26th, 2012, 12:49 AM
Philip123 Philip123 is offline
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Posts: 7
Quote:
Originally Posted by Murf View Post
Many manufactures use the same chipset but have their own drivers specifically for there board. Are you sure the motherboard is MSI?

On the INTEL page

HERE
Yes, I'm sure. Motherboard is MSI MS-7267. I used the program called HWiNFO32 to detect the hardware on the computer.
Thank you for the link. I downloaded drivers from the web page.
I will install them during the day and report the result.
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  #7  
Old April 26th, 2012, 12:44 PM
Philip123 Philip123 is offline
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Join Date: Apr 2012
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Quote:
Originally Posted by Philip123 View Post
Yes, I'm sure. Motherboard is MSI MS-7267. I used the program called HWiNFO32 to detect the hardware on the computer.
Thank you for the link. I downloaded drivers from the web page.
I will install them during the day and report the result.
Ok. I installed necessary drivers and the system is working.
Thank you for your help.
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