Suddenly not recovering from sleep mode

mikesin · #1 June 11th, 2012, 09:11 PM

For several years I have always used sleep mode when shutting down my PC and it would wake up on pressing the power on button with no issue.

About a week ago it responded to the power on button but the monitor never displayed anything save "no video signal". I forced powered the system off and after a "windows did not shut down normally" restarted the system and it was useable. However then problem is now firmly rooted and sleep mode does not recover to the state it was in before shutting down. I have tried a system restore to the last windows update point with no effect. I have checked the reliability monitor and it shows a decrease on 22/5/2012 from 9.46 to 8.68 with subsequent further decreases each time I force a power off. The only event recorded for 22/05/2012 is "iexplorere.exe stopped working" ( version 9.0.8112.16421). I have tried resetting IE values using microsoft online tool with no effect,. Can you advise where i should be looking??
Thanks

**AnnMarie** · #2 June 12th, 2012, 04:44 AM

Hi mikesin. Can you check the spelling of the file named in Event Viewer and repost it please.

mikesin · #3 June 12th, 2012, 09:28 AM

Sorry AnnMarie it was iexplore.exe

Mike

mikesin · #4 June 12th, 2012, 09:44 AM

AnnMarie, I may have mislead you about the relevance of iexplore.exe - I see now from my reliability data that I had a similar failure in early May but this problem with recoving from sleep has only existed for around 5 or 6 days..I hope I have correctly attached the screenprint from my reliability monitor

MIke
Additiona information 13 June

If I close the PC down using standard power off (from screen or from power button) I am able to power on again using the power button.

If I put the PC to sleep using keyboard button or from start menu, the power on button does not re start the PC and I have to remove power plug and re-insert to allow the power button to function

I have tried restoring the bios by removing the battery on the motherboard on rebooting - no effect .

The PC also usd to recover from sleep if I switched on my PC (usb attached) or plugged in another usb device but that no longer works either.

I have also tried a few days ago sfc/ scannow with no errors detected.

About 10 days ago I needed to run system restore and booted the PC in safe mode to allow this to run. I now see that I am unable to get "Normal Startup" without "boot minimal" being ticked. If I untick "boot minimal" it automatically chooses "Selective Startup - is this correct ?

**AnnMarie** · #5 June 14th, 2012, 12:00 AM

Your system may have a driver installed that is incompatible with Vista.

You could try running the Driver Verifier tool to make sure you havent installed any unsigned drivers. You can also check for older drivers that may need updating.

To do this, click the Start menu and type “verifier.exe” in the "Search Programs and Files" box. Verifier.exe will appear at the top of the Menu. Rightclick on it and choose "Run as Administrator".

Click on “Create standard settings” and then click Next. In the next window, click on “Automatically select unsigned drivers” and click Finish.
The results will show a list of the unsigned drivers on your system. If any appear, either update them or uninstall the software that installed them.

If the problem persists, check to see if your system is using drivers that are meant for an older version of Windows (e.g. Windows XP). Click on “Create standard settings” and then click Next and select “Automatically select drivers built for older versions of Windows” and click on Finish. The results will now show you all drivers that are intended for older versions of Windows. Once again, I suggest that you update them or uninstall the software that installed them.

mikesin · #6 June 15th, 2012, 05:33 AM

I ran verifier.exe and it found "staropen.exe" which was unsigned - should I just delete it ? The second pass with verifier.exe found "igdkmd32.sys" which I believe is an Intel Graphics accelerator product. I have used startup inspector to stop this product from loading but i still have my original problem.

If I use the sleep button/start menu sleep option then I cannot power on the PC without first removing the power cord for 10secs and upon reconnection the PC auto powers up but does not finish recovering.
I can also make the PC power up by removing the LAN connection and reconnecting but again it does not finish rebooting.

If I shut the PC down with power button or with start menu option the power on function works as it should do.

**AnnMarie** · #7 June 15th, 2012, 06:20 AM

Is that staropen.exe or starburn.sys? Dont delete it, you must uninstall the software that installed the driver and in this case, it's probably StarBurn.

Regarding igdkmd32.sys, run Intel's update utility and see if there is an updated driver available. http://www.intel.com/p/en_US/support/detect/graphics

If you still have problems, Microsoft have issued multiple hotfixes for Vista Sleep issues so it might be worthwhile checking out them out here to see if any may apply to your situation.

mikesin · #8 June 15th, 2012, 07:56 AM

It is staropen.sys and it has a date of 19/04/2011 against it - I have checked the installed programs in programs and features and nothing was installed on that date - it has no owner against in the drivers folder and I am therefore at a loss as to how I can remove it ? I ran the intel utility yesterday and it is an up to date driver

Thanks

**AnnMarie** · #9 June 15th, 2012, 11:22 PM

It might help if I can see some logs of what is running on your computer. Go here and download DDS to your Desktop and doubleclick on DDS.scr to run it. When the scan has finished, two logs will open. Copy and paste both reports in this topic. The logs will be reasonably large so you may have to divide them into sections and make several posts to post them.

mikesin · #10 June 16th, 2012, 08:54 PM

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 9.0.8112.16421
Run by Mike at 17:55:02 on 2012-06-16
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.44.1033.18.3316.1907 [GMT 1:00]
.
AV: Norton AntiVirus *Enabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Norton AntiVirus *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\LogMeIn\x86\LogMeInSystray.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNo tifier.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Dyn Updater\DynTray.exe
C:\Windows\system32\atashost.exe
C:\Program Files\Microsoft\BingBar\7.1.361.0\BBSvc.exe
C:\Windows\system32\svchost.exe -k bthsvcs
C:\Program Files\LogMeIn\x86\LMIGuardianSvc.exe
C:\Program Files\LogMeIn\x86\RaMaint.exe
C:\Program Files\LogMeIn\x86\LogMeIn.exe
C:\Program Files\Norton AntiVirus\Engine\19.7.1.5\ccSvcHst.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Norton AntiVirus\Engine\19.7.1.5\ccSvcHst.exe
D:\Program Files\Fat Attitude\Remote Potato\RemotePotatoService.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files\Dyn Updater\DynUpSvc.exe
C:\Windows\system32\svchost.exe -k bthaudiosvc
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\System32\alg.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\servicing\TrustedInstaller.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\Macromed\Flash\FlashUtil32_11_ 3_300_257_ActiveX.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\conime.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.co.uk/
uSearch Bar = Preserve
mURLSearchHooks: NCH Toolbar: {c2db4fe6-8409-45ce-8010-189a7b5cce86} - c:\program files\nch\prxtbNCH.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Norton Vulnerability Protection: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton antivirus\engine\19.7.1.5\ips\IPSBHO.DLL
TB: NCH Toolbar: {c2db4fe6-8409-45ce-8010-189a7b5cce86} - c:\program files\nch\prxtbNCH.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: Bing Bar: {8dcb7100-df86-4384-8842-8fa844297b3f} - "c:\program files\microsoft\bingbar\7.1.361.0\BingExt.dll"
TB: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - No File
TB: {B9B97401-98E1-4942-930D-C36652DAB7F2} - No File
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [DriverMax]
uRun: [DriverMax_RESTART]
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNo tifier.exe"
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
uRun: [SymphonyPreLoad] "c:\program files\ibm\lotus\symphony\framework\shared\eclipse\ plugins\com.ibm.symphony.standard.launcher.win32.x 86_2.0.0.20100823-2000\IBM Lotus Symphony" -nogui -nosplash
uRun: [PCSpeedUp] c:\program files\pc speed up\PCSpeedUp.lnk
uRun: [PC Suite Tray] "c:\program files\nokia\nokia pc suite 7\PCSuite.exe" -onlytray
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [LogMeIn GUI] "c:\program files\logmein\x86\LogMeInSystray.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [NokiaMusic FastStart] "c:\program files\nokia\ovi player\NokiaOviPlayer.exe" /command:faststart
mRun: [NokiaMServer] c:\program files\common files\nokia\mplatform\NokiaMServer /watchfiles startup
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\sta rtup\dynupd~1.lnk - c:\program files\dyn updater\DynTray.exe
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0029-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab
DPF: {CF84DAC5-A4F5-419E-A0BA-C01FFD71112F} - hxxp://content.systemrequirementslab.com.s3.amazonaws.com/global/bin/srldetect_intel_4.5.5.0.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} -
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} - hxxps://secure.logmein.com/activex/RACtrl.cab?rnd=1515179160
TCP: DhcpNameServer = 212.159.13.49 212.159.13.50
TCP: Interfaces\{4CAB4C89-299D-4566-AF0E-E6AAE7FAF49F} : NameServer = 216.146.35.35,216.146.36.36,212.159.13.49,212.159. 13.50
TCP: Interfaces\{4CAB4C89-299D-4566-AF0E-E6AAE7FAF49F} : DhcpNameServer = 212.159.13.49 212.159.13.50
TCP: Interfaces\{715EF6E2-F31B-4058-A8B3-8A1F1264BC90} : NameServer = 212.159.13.49,212.159.13.50
TCP: Interfaces\{715EF6E2-F31B-4058-A8B3-8A1F1264BC90} : DhcpNameServer = 212.159.13.49 212.159.13.50
TCP: Interfaces\{B0653D27-DD42-415D-A531-4A185C2AC0FF} : NameServer = 192.168.2.1
TCP: Interfaces\{B28E5E88-D413-41BF-BBB1-10D9B9B88ACE} : NameServer = 192.168.2.1
Handler: belarc - {6318E0AB-2E93-11D1-B8ED-00608CC9A71F} - c:\program files\belarc\advisor\system\BAVoilaX.dll
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: igfxcui - igfxdev.dll
.
============= SERVICES / DRIVERS ===============
.
R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\nav\1307010.005\ symds.sys [2012-5-19 340088]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\nav\1307010 .005\symefa.sys [2012-5-19 905336]
R1 BHDrvx86;BHDrvx86;c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nav_19.5.1.2\definitions\bashdefs\20 120531.001_5c8\BHDrvx86.sys [2012-5-31 821880]
R1 ccSet_NAV;Norton AntiVirus Settings Manager;c:\windows\system32\drivers\nav\1307010.00 5\ccsetx86.sys [2012-5-19 132744]
R1 IDSVix86;IDSVix86;c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nav_19.5.1.2\definitions\ipsdefs\201 20613.007\IDSvix86.sys [2012-6-13 368248]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\nav\1307010.005 \ironx86.sys [2012-5-19 149624]
R1 SYMTDIv;Symantec Vista Network Dispatch Driver;c:\windows\system32\drivers\nav\1307010.005 \symtdiv.sys [2012-5-19 345208]
R2 atashost;WebEx Service Host for Support Center;c:\windows\system32\atashost.exe [2011-6-12 20376]
R2 BBSvc;BingBar Service;c:\program files\microsoft\bingbar\7.1.361.0\BBSvc.EXE [2012-2-10 193816]
R2 Dyn Updater;Dyn Updater;c:\program files\dyn updater\DynUpSvc.exe [2011-11-15 95608]
R2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2010-11-23 21504]
R2 HFGService;Handsfree Headset Service;c:\windows\system32\svchost.exe -k bthaudiosvc [2010-11-23 21504]
R2 LMIGuardianSvc;LMIGuardianSvc;c:\program files\logmein\x86\LMIGuardianSvc.exe [2010-12-8 374152]
R2 LMIInfo;LogMeIn Kernel Information Provider;c:\program files\logmein\x86\rainfo.sys [2010-9-17 12856]
R2 LMIRfsDriver;LogMeIn Remote File System Driver;c:\windows\system32\drivers\LMIRfsDriver.sy s [2011-1-16 47640]
R2 NAV;Norton AntiVirus;c:\program files\norton antivirus\engine\19.7.1.5\ccsvchst.exe [2012-5-19 138232]
R2 Remote Potato Service;Remote Potato Service;d:\program files\fat attitude\remote potato\RemotePotatoService.exe [2011-7-17 12288]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2012-6-1 106656]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\ v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2011-2-24 136176]
S2 SkypeUpdate;Skype Updater;c:\program files\skype\updater\Updater.exe [2012-2-29 158856]
S3 ADM851X;Infineon ADM851X USB To Fast Ethernet MII Adapter Driver;c:\windows\system32\drivers\ADM851X.SYS [2011-5-13 31744]
S3 BBUpdate;BBUpdate;c:\program files\microsoft\bingbar\7.1.361.0\SeaPort.EXE [2012-2-10 240408]
S3 BthAudioHF;BthAudioHF Service;c:\windows\system32\drivers\BthAudioHF.sys [2010-2-5 48024]
S3 BthAvrcp;Bluetooth AVRCP Profile;c:\windows\system32\drivers\BthAvrcp.sys [2010-2-5 28048]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2011-2-24 136176]
S3 NPF;Netgroup Packet Filter;c:\windows\system32\drivers\aztech_npf32.sy s [2011-6-9 42000]
S3 PLCNDIS5;PLCNDIS5 NDIS Protocol Driver;c:\windows\system32\PLCNDIS5.SYS [2011-6-9 17280]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30 319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
S3 WPN111;Wireless USB 2.0 Adapter with RangeMax Service;c:\windows\system32\drivers\WPN111v.sys [2008-8-4 904192]
S4 wlcrasvc;Windows Live Mesh remote connections service;c:\program files\windows live\mesh\wlcrasvc.exe [2010-9-22 51040]
.
=============== Created Last 30 ================
.
2012-06-13 04:50:20 984064 ----a-w- c:\windows\system32\crypt32.dll
2012-06-13 04:50:20 98304 ----a-w- c:\windows\system32\cryptnet.dll
2012-06-13 04:50:20 133120 ----a-w- c:\windows\system32\cryptsvc.dll
2012-06-13 04:50:01 180736 ----a-w- c:\windows\system32\drivers\rdpwd.sys
2012-06-13 04:49:59 2045440 ----a-w- c:\windows\system32\win32k.sys
2012-05-19 06:05:08 905336 ----a-w- c:\windows\system32\drivers\nav\1307010.005\symefa .sys
2012-05-19 06:05:08 574072 ----a-w- c:\windows\system32\drivers\nav\1307010.005\srtsp. sys
2012-05-19 06:05:08 345208 ----a-w- c:\windows\system32\drivers\nav\1307010.005\symtdi v.sys
2012-05-19 06:05:08 340088 ----a-r- c:\windows\system32\drivers\nav\1307010.005\symds. sys
2012-05-19 06:05:08 32888 ----a-w- c:\windows\system32\drivers\nav\1307010.005\srtspx .sys
2012-05-19 06:05:08 318584 ----a-w- c:\windows\system32\drivers\nav\1307010.005\symnet s.sys
2012-05-19 06:05:08 149624 ----a-w- c:\windows\system32\drivers\nav\1307010.005\ironx8 6.sys
2012-05-19 06:05:08 132744 ----a-w- c:\windows\system32\drivers\nav\1307010.005\ccsetx 86.sys
2012-05-19 06:05:01 4782 ----a-w- c:\windows\system32\drivers\nav\1307010.005\symvtc er.dat
2012-05-19 06:05:01 -------- d-----w- c:\windows\system32\drivers\nav\1307010.005
.
==================== Find3M ====================
.
2012-06-12 17:01:12 70344 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2012-06-12 17:01:12 426184 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2012-05-22 08:30:22 87424 ----a-w- c:\windows\system32\LMIinit.dll
2012-05-22 08:30:22 83360 ----a-w- c:\windows\system32\LMIRfsClientNP.dll
2012-05-22 08:30:22 52096 ----a-w- c:\windows\system32\spool\prtprocs\w32x86\LMIproc. dll
2012-05-22 08:30:22 30592 ----a-w- c:\windows\system32\LMIport.dll
2012-05-17 22:45:37 1800192 ----a-w- c:\windows\system32\jscript9.dll
2012-05-17 22:35:47 1129472 ----a-w- c:\windows\system32\wininet.dll
2012-05-17 22:35:39 1427968 ----a-w- c:\windows\system32\inetcpl.cpl
2012-05-17 22:29:45 142848 ----a-w- c:\windows\system32\ieUnatt.exe
2012-05-17 22:24:45 2382848 ----a-w- c:\windows\system32\mshtml.tlb
2012-04-03 08:16:12 3602816 ----a-w- c:\windows\system32\ntkrnlpa.exe
2012-04-03 08:16:11 3550080 ----a-w- c:\windows\system32\ntoskrnl.exe
2012-03-30 12:39:11 905600 ----a-w- c:\windows\system32\drivers\tcpip.sys
2012-03-23 14:59:42 141944 ----a-w- c:\windows\system32\drivers\SYMEVENT.SYS
2012-03-20 23:28:50 53120 ----a-w- c:\windows\system32\drivers\partmgr.sys
.
============= FINISH: 17:56:53.70 ===============

mikesin · #11 June 16th, 2012, 08:57 PM

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2011-08-26.01)
.
Microsoft® Windows Vista™ Home Premium
Boot Device: \Device\HarddiskVolume2
Install Date: 19/11/2010 16:38:03
System Uptime: 16/06/2012 17:48:30 (0 hours ago)
.
Motherboard: Shuttle Inc | | FG31
Processor: Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz | Socket 775 | 2402/266mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 466 GiB total, 319.578 GiB free.
D: is FIXED (FAT32) - 31 GiB total, 12.534 GiB free.
E: is CDROM ()
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
.
==== Installed Programs ======================
.
7-Zip 4.57
Adobe AIR
Adobe Flash Player 11 ActiveX
Adobe Reader 9.5.1
Adobe Shockwave Player 11.5
Apple Software Update
Belarc Advisor 8.2
Bing Bar
Bing Rewards Client Installer
CCleaner (remove only)
Compatibility Pack for the 2007 Office system
ConX-Lite Configuration
D3DX10
DCVI Programmer
DCVI Programmer (c:\SCOPE\)
Dyn Updater
File Type Assistant
Google SketchUp 8
Google Toolbar for Internet Explorer
Google Update Helper
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Microsoft .NET Framework 4 Client Profile (KB2461678)
Intel(R) Graphics Media Accelerator Driver
iSpy
iSPYUACWorkaround
Java Auto Updater
Java(TM) 6 Update 29
LogMeIn
Mesh Runtime
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 4 Client Profile
Microsoft .NET Framework 4 Extended
Microsoft Application Compatibility Toolkit 5.6
Microsoft Application Error Reporting
Microsoft Network Monitor: NetworkMonitor Parsers 3.4
Microsoft Office File Validation Add-In
Microsoft Office Standard Edition 2003
Microsoft Silverlight
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Windows Media Video 9 VCM
Microsoft XML Parser
MSVC80_x86_v2
MSVC90_x86
MSVCRT
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MyFreeCodec
NCH Toolbar
Norton AntiVirus
OGG Video Converter v5.4 build 2418
OpenOffice.org 3.2
PC Wizard 2008.1.86
PL-2303 USB-to-Serial
PowerPacket Ethernet Adapter
Prism Video File Converter
Remote Potato
RX10 Pro Configuration
RX10 Pro Configuration (c:\SCOPE\)
Sage Line 50
SCPMON
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft .NET Framework 4 Extended (KB2487367)
Security Update for Microsoft .NET Framework 4 Extended (KB2656351)
Segoe UI
Skype Click to Call
Skype™ 5.8
SonicAC3Encoder
SonicMPEGEncoder
System Requirements Lab for Intel
TE100 Plus(LPT) Programmer
TE310 Programmer
TrueCrypt
Uninstall Startup Inspector
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Update for Microsoft .NET Framework 4 Extended (KB2468871)
Update for Microsoft .NET Framework 4 Extended (KB2533523)
Update for Microsoft .NET Framework 4 Extended (KB2600217)
Vista Codec Package
WebEx Support Manager for Internet Explorer
Windows 7 Upgrade Advisor
Windows Live Communications Platform
Windows Live Essentials
Windows Live ID Sign-in Assistant
Windows Live Installer
Windows Live Mesh
Windows Live Mesh ActiveX Control for Remote Connections
Windows Live PIMT Platform
Windows Live Remote Client
Windows Live Remote Client Resources
Windows Live Remote Service
Windows Live Remote Service Resources
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live UX Platform
Windows Live UX Platform Language Pack
WinRAR 4.11 (32-bit)
WMP Playlist 2.2.1
.
==== Event Viewer Messages From Past Week ========
.
16/06/2012 17:50:20, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the WdiSystemHost service.
16/06/2012 17:50:20, Error: Service Control Manager [7000] - The Diagnostic System Host service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
16/06/2012 17:49:50, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the IPBusEnum service.
16/06/2012 17:48:43, Error: Microsoft-Windows-Kernel-Processor-Power [2] - Performance power management features on processor 3 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.
16/06/2012 17:48:43, Error: Microsoft-Windows-Kernel-Processor-Power [2] - Performance power management features on processor 2 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.
16/06/2012 17:48:43, Error: Microsoft-Windows-Kernel-Processor-Power [2] - Performance power management features on processor 1 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.
16/06/2012 17:48:43, Error: Microsoft-Windows-Kernel-Processor-Power [2] - Performance power management features on processor 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.
15/06/2012 12:01:50, Error: EventLog [6008] - The previous system shutdown at 08:53:36 on 15/06/2012 was unexpected.
15/06/2012 07:51:23, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Windows Search service to connect.
15/06/2012 07:51:23, Error: Service Control Manager [7000] - The Windows Search service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
15/06/2012 07:51:22, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1053" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
14/06/2012 09:21:26, Error: Microsoft-Windows-DistributedCOM [10016] - The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID {8BC3F05E-D86B-11D0-A075-00C04FB68820} to the user ShuttlePC\Mike SID (S-1-5-21-888185901-220022537-969793484-1000) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.
14/06/2012 08:58:25, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.
13/06/2012 11:07:46, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the AudioEndpointBuilder service.
13/06/2012 09:10:11, Error: Service Control Manager [7043] - The Group Policy Client service did not shut down properly after receiving a preshutdown control.
13/06/2012 07:29:11, Error: Service Control Manager [7022] - The Windows Driver Foundation - User-mode Driver Framework service hung on starting.
13/06/2012 06:50:54, Error: Microsoft-Windows-PrintSpooler [19] - The print spooler failed to share printer HP psc 2200 Series with shared resource name HP psc 2200 Series. Error 2114. The printer cannot be used by others on the network.
13/06/2012 06:47:03, Error: Service Control Manager [7001] - The PnP-X IP Bus Enumerator service depends on the Function Discovery Provider Host service which failed to start because of the following error: The dependency service or group failed to start.
13/06/2012 06:46:25, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AFD BHDrvx86 ccSet_NAV DfsC eeCtrl IDSVix86 NetBIOS netbt nsiproxy PSched RasAcd rdbss Smb spldr SRTSPX StarOpen SymIM SymIRON SYMTDIv tdx truecrypt Wanarpv6
13/06/2012 06:46:25, Error: Service Control Manager [7001] - The Workstation service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
13/06/2012 06:46:25, Error: Service Control Manager [7001] - The Windows Media Center Extender Service service depends on the Function Discovery Provider Host service which failed to start because of the following error: The dependency service or group failed to start.
13/06/2012 06:46:25, Error: Service Control Manager [7001] - The WebDav Client Redirector Driver service depends on the Redirected Buffering Sub Sysytem service which failed to start because of the following error: A device attached to the system is not functioning.
13/06/2012 06:46:25, Error: Service Control Manager [7001] - The WebClient service depends on the WebDav Client Redirector Driver service which failed to start because of the following error: The dependency service or group failed to start.
13/06/2012 06:46:25, Error: Service Control Manager [7001] - The TCP/IP NetBIOS Helper service depends on the Ancilliary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning.
13/06/2012 06:46:25, Error: Service Control Manager [7001] - The SMB MiniRedirector Wrapper and Engine service depends on the Redirected Buffering Sub Sysytem service which failed to start because of the following error: A device attached to the system is not functioning.
13/06/2012 06:46:25, Error: Service Control Manager [7001] - The SMB 2.0 MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start.
13/06/2012 06:46:25, Error: Service Control Manager [7001] - The SMB 1.x MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start.
13/06/2012 06:46:25, Error: Service Control Manager [7001] - The Network Store Interface Service service depends on the NSI proxy service service which failed to start because of the following error: A device attached to the system is not functioning.
13/06/2012 06:46:25, Error: Service Control Manager [7001] - The Network Location Awareness service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
13/06/2012 06:46:25, Error: Service Control Manager [7001] - The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: The dependency service or group failed to start.
13/06/2012 06:46:25, Error: Service Control Manager [7001] - The Network Connections service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
13/06/2012 06:46:25, Error: Service Control Manager [7001] - The IP Helper service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
13/06/2012 06:46:25, Error: Service Control Manager [7001] - The DNS Client service depends on the NetIO Legacy TDI Support Driver service which failed to start because of the following error: A device attached to the system is not functioning.
13/06/2012 06:46:25, Error: Service Control Manager [7001] - The DHCP Client service depends on the Ancilliary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning.
13/06/2012 06:46:25, Error: Service Control Manager [7001] - The Computer Browser service depends on the Server service which failed to start because of the following error: The dependency service or group failed to start.
13/06/2012 06:46:06, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}
13/06/2012 06:46:06, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
13/06/2012 06:45:32, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netprofm with arguments "" in order to run the server: {A47979D2-C419-11D9-A5B4-001185AD2B89}
13/06/2012 06:45:32, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netman with arguments "" in order to run the server: {BA126AD1-2166-11D1-B1D0-00805FC1270E}
13/06/2012 06:45:29, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
13/06/2012 06:45:21, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC}
13/06/2012 06:45:03, Error: Microsoft-Windows-TerminalServices-LocalSessionManager [1048] - Terminal Service start failed. The relevant status code was This service cannot be started in Safe Mode .
13/06/2012 06:45:03, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service TermService with arguments "" in order to run the server: {F9A874B6-F8A8-4D73-B5A8-AB610816828B}
12/06/2012 17:21:57, Error: EventLog [6008] - The previous system shutdown at 17:19:58 on 12/06/2012 was unexpected.
12/06/2012 11:18:22, Error: atapi [11] - The driver detected a controller error on \Device\Ide\IdePort1.
12/06/2012 10:37:14, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Dnscache service.
11/06/2012 20:40:05, Error: EventLog [6008] - The previous system shutdown at 09:48:53 on 11/06/2012 was unexpected.
11/06/2012 07:40:00, Error: EventLog [6008] - The previous system shutdown at 10:14:04 on 10/06/2012 was unexpected.
10/06/2012 09:19:13, Error: EventLog [6008] - The previous system shutdown at 08:09:19 on 10/06/2012 was unexpected.
10/06/2012 07:49:25, Error: EventLog [6008] - The previous system shutdown at 07:44:54 on 10/06/2012 was unexpected.
10/06/2012 07:08:17, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: BHDrvx86
10/06/2012 07:07:16, Error: EventLog [6008] - The previous system shutdown at 17:47:14 on 09/06/2012 was unexpected.
09/06/2012 17:24:34, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service wuauserv with arguments "" in order to run the server: {E60687F7-01A1-40AA-86AC-DB1CBF673334}
09/06/2012 16:20:08, Error: EventLog [6008] - The previous system shutdown at 11:03:40 on 09/06/2012 was unexpected.
.
==== End Of File ===========================

**AnnMarie** · #12 June 17th, 2012, 01:57 AM

Ok I can see what the problem is and I have my doubts that the issue is related to an unsigned driver. Staropen.sys is not running at startup and I too have no way of knowing what software installed it aside from the fact that it will be CD/DVD burning software.

Quote:

16/06/2012 17:48:43, Error: Microsoft-Windows-Kernel-Processor-Power [2] - Performance power management features on processor 3 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.
16/06/2012 17:48:43, Error: Microsoft-Windows-Kernel-Processor-Power [2] - Performance power management features on processor 2 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.
16/06/2012 17:48:43, Error: Microsoft-Windows-Kernel-Processor-Power [2] - Performance power management features on processor 1 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.
16/06/2012 17:48:43, Error: Microsoft-Windows-Kernel-Processor-Power [2] - Performance power management features on processor 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.

It's a hardware issue and probably bios related. See here

Quote:

You may experience one or more of the following power management-related symptoms on a computer that is running Windows Vista:

You cannot shut down the computer.
You cannot put the computer into a power saving mode such as sleep or hibernation.
Windows Vista does not resume from sleep successfully.
Certain devices do not work correctly when Windows Vista resumes from sleep.
You experience instability in Windows Vista when you use a power saving power option.

Back to the top
CAUSE
You may experience this issue if one or more of the following conditions are true:

The computer BIOS is incompatible with Windows Vista, or the computer BIOS is outdated.
Incorrect settings are configured in the computer BIOS.
Incompatible power management software is installed in Windows Vista.

Note Windows Vista only supports computers that have an Advanced Configuration and Power Interface (ACPI) BIOS installed.

I rarely work on hardware issues so I am not the best person to help if you need assistance working your way through the suggestions mikesin. Start a new topic in our Hardware Forum and include a link to this thread.

mikesin · #13 June 17th, 2012, 06:02 PM

Many thanks AnnMarie -will follow route suggested....MIke

**AnnMarie** · #14 June 17th, 2012, 10:51 PM

Good luck.