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  #1  
Old January 16th, 2008, 08:31 PM
Daff Daff is offline
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My computer doesn't have sound anymore.

I no longer have sound on my computer. Everything is plugged in I checked all that first. Troubleshooter told me to go to the device manager. I went and there was a red ! exclamation point beside multimedia audio controller. I tried to uninstall like it said and reinstall and it said my driver is not intended for this platform. It also said the device isn't using any resources because it has a problem. It gave me drivers are not installed code 28. It's been this way for a few days but this morning I came in to work and I had an error screen. Thanks for any help you can give me.
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  #2  
Old January 16th, 2008, 08:39 PM
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w1che w1che is offline
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What sound card do you have & what error code did you get?
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  #3  
Old January 16th, 2008, 09:30 PM
Daff Daff is offline
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I'm not sure about the sound card where do I get that info?
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  #4  
Old January 16th, 2008, 10:27 PM
drew92 drew92 is offline
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Hey daff. it could be that it needs new software, which can be dowloaded from the creators site. if not it would be on the web somewhere. do you know if it is onboard sound or you have a sound card? To find out that info open up run and type in ' dxdiag ' without the ' ofcourse. then let it will scan your computer (wont take long, just dont be impatient ^.^) now click sound and theres all the info ya need. and to the right it should have your driver info aswell. also check the date on it to see how old it is. ok hope that helps, good luck. drew

Last edited by drew92; January 16th, 2008 at 10:28 PM. Reason: spelling mistake =]
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  #5  
Old January 17th, 2008, 08:25 PM
Daff Daff is offline
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Hey,
Thanks for replying back. I did what you said and it says no sound card was found. I'm not sure what to do now. Thanks again for any help you can give.
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  #6  
Old January 17th, 2008, 10:08 PM
drew92 drew92 is offline
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hmm so you you got onboard or a sound card? where the plugs are connected are they plugged into the motherboard or a PCI card?
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  #7  
Old January 18th, 2008, 12:09 AM
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pchalla90 pchalla90 is offline
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just throwing it out there, maybe BIOS reset that setting and needs to be reconfigured to accept either the integrated sound card or an external sound card.
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  #8  
Old January 18th, 2008, 12:50 AM
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w1che w1che is offline
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Whar brand & model number computer do you have.. Give us that & we can find out what type of sound card you have..
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  #9  
Old January 18th, 2008, 03:41 PM
Daff Daff is offline
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I have a Dell Dimension 2400. I went to "RUN" and typed "dxdiag" and clicked on the sound tab. It told me no sound card was found. It also said if one is expected, you should install a sound driver provided by the hardware manufacturer.
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  #10  
Old January 18th, 2008, 03:57 PM
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Crazy K Crazy K is offline
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I had the same problem. I actually bought a new sound card and realized my old one still worked. Does your computer get very dusty? The sound card might have dust on it, so blow some of that off to see if that works out for ya.
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  #11  
Old January 18th, 2008, 04:59 PM
Daff Daff is offline
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Yes it does actually get very dusty here where I work. I will try that and see if it helps. Thanks.
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  #12  
Old January 18th, 2008, 05:03 PM
Daff Daff is offline
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I'm guessing I have onboard sound since it said no sound card was found. Everything is plugged into the cpu. I wasn't sure if that is what you meant.
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  #13  
Old January 18th, 2008, 05:13 PM
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w1che w1che is offline
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Here are the specs on your computer and yes you do have onboard sound unless you have installed another sound card... http://reviews.cnet.com/desktops/del...-30824846.html

Go to the Dell site support & download any new drivers..
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  #14  
Old January 18th, 2008, 09:32 PM
Daff Daff is offline
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I went to that website and went to install a driver that was compatible with my computer and got almost finished and it said the audio driver install failed.
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  #15  
Old January 18th, 2008, 09:39 PM
Daff Daff is offline
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hello pchalla90,

I am not sure how to reconfigure BIOS. How can I get to it? Thanks for any info you can give.
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