Windows 7 (64-Bit) won't boot

butlerd · #1 August 18th, 2012, 08:52 PM

My stepdaughter's laptop running Windows 7 (64-bit) shut down on her unexpectedly a week ago while during the course of normal operation and then has refused to boot Windows ever since. Have attempted several possible fixes including using a Boot Disk (created with my wife's laptop, which is also Windows 7 64-bit) to attempt a Startup Repair (no errors found) and System Restore (which has failed twice on two different restore points- I'm making another attempt). No hardware problems that the system could detect. Also created a BitDefender virus scan boot disk which was run and found 1 Trojan virus, which was removed. Any suggestions (other than completely re-installing Windows, which can't be done since it was a floor model and did not come with install disc)? Any help would be greatly appreciated. I'm totally stumped at this point. Thanks!

**Jintan** · #2 August 19th, 2012, 06:16 PM

Hello butlerd,

Although that one bootdisk scan located what he indicates is a trojan, I sense this issue had best be checked for non-malware issues first, so I moved your request to the CTH Windows 7 forum.

**AnnMarie** · #3 August 19th, 2012, 10:39 PM

Boot from the disk again and open a command prompt. See here for more help (it's the same for W7).

After the prompt, type:

chkdsk c: /r

after the prompt and hit Enter. It will take a while to run but keep an eye on it. Did it find any errors on the volume and are you still unable to boot into Windows?