dvd/cd drive missing from device manager - Page 2

**Murf** · #16 August 18th, 2012, 05:59 AM

May or may not help but worth a shot. Download this FIRMWARE it's a zip file so extract. Once extracted double click on the *.exe file.

blue_70517 · #17 August 18th, 2012, 07:00 PM

Tried that one. Says it can't recognize the device

**Murf** · #18 August 19th, 2012, 04:41 PM

The drive worked OK in VISTA? Was this a clean install of Windows 7 or an upgrade from VISTA?

blue_70517 · #19 August 19th, 2012, 05:54 PM

it worked perfectly fine in vista. vista is what the computer came with.

I took it to a computer repair man b/c it wouldn't boot up and he put a new hard drive in it and put windows 7 64 bit on it.

Since I got it back from him, I did have to find a driver for the touchpad for it to scroll up and down.

Then I noticed the cd rom drive didn't work either.

**Murf** · #20 August 19th, 2012, 09:39 PM

On the DELL site I noticed that the OPTIARC AD-5560A had issues with Roxio Creator. Have you tried this ONE

If so and you have Roxio Creator, I would uninstall it and see if the DVD comes back.

blue_70517 · #21 August 19th, 2012, 10:30 PM

the firmware link says device isn't recognized.

uninstalled roxio and the cd drive still isn't there.

At this point, I think it's something the computer repairman did/didn't do.

Or I need a new cd rom drive.

I'm not sure if I need a new drive because it turns green and opens, so I think it's something the repairman forgot to connect or something.

blue_70517 · #22 August 20th, 2012, 02:16 AM

I still have registry values for the cd rom, but when I open up system information, click components and then click cd rom, the other side that should have the cd rom information is empty.

Then, when I click components then storage and drives, the C drive is the only one listed.

**Murf** · #23 August 20th, 2012, 02:27 PM

If the drive door opens then it is getting power and is probably good. After you uninstalled Roxio did you reboot?

blue_70517 · #24 August 20th, 2012, 04:51 PM

Yes, I restarted the computer. The drive was still missing

**Murf** · #25 August 21st, 2012, 09:07 PM

Right click on "My Computer" then to "Manage"

Left pane click on Disk Management

Does the DVD drive show up there, scroll down should have a drive letter assigned to it. in the right pane?

blue_70517 · #26 August 22nd, 2012, 12:44 AM

it only has the c drive and a system reserve drive.

blue_70517 · #27 August 26th, 2012, 09:04 PM

I'm at a loss. I don't know what's causing this. I have tried everything. I think it's something the computer man did.

He put a new hard drive in my laptop and changed vista to windows 7. He probably forgot something along the way.

blue_70517 · #28 September 17th, 2012, 10:49 PM

CD drive still isn't there. Is there anything else that I haven't tried already?

IPR512 · #29 September 17th, 2012, 11:19 PM

Just my two cents here. If the CD drive wasn't working properly to start with the repairman wouldn't be able to install Windows 7 on the laptop.

blue_70517 · #30 September 18th, 2012, 09:18 PM

well since I got it back from the repairman, I had to update the driver for my touchpad bc it wasn't working properly, and now my cd rom drive isn't recognized by the computer.

I've tried every solution I could find online and nothing has helped.

Is there a virus that can make cd drives disappear?