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Old March 16th, 2017, 08:32 PM
montmany50 montmany50 is offline
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Join Date: Mar 2017
Posts: 1
Internet not working during certain hours - Red LOS light on

Our internet only seems to work for certain hours each day. From 8:00-9:00... 14:00- 18:30... (not exact times, give or take 15-20 mins) the internet works perfectly fine, however all other hours, there is a red "LOS" light that comes on making it so our network is working (I can connect) but there is no internet.

I have tried turning it off and on. Replacing the router. Double checking all of our router settings. Factory resetting everything. Even the internet company keeps telling me they have fixed it, then come 18:30 and the red light of death comes on, baffling us once again.

I am at my wit's end.

According to the research I have done, the problem is outside of our home, however I find it very strange how precise the timing is for when it works and when it doesn't. It doesn't seem like a loose wire or a bad connection, plus if this were the case the technicians should have been able to fix it.

I have attached photos of the box while broken (the light is steady red, no flashing), as well as the bottom of both of our boxes.

The error:

The top box:

The router:

We are located in Barcelona, Spain and our ISP is with Orange (50mbp Fibre Connection).

We have 2 cellphones, an android box, and two laptops connected, although when the problem first occurred there were only two devices connected.

Thank you!!
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Old March 17th, 2017, 03:48 PM
Murf's Avatar
Murf Murf is offline
Join Date: Oct 2001
O/S: Windows 10 Home
Location: Newport News VA
Age: 72
Posts: 16,838
It is your ISP problem, they probably do not have enough Bandwidth and those times are when the use is the heaviest. Since it goes out at certain times, it should not ne a hardware/software problem. Do you know anyone else there you can ask if they have the same problem?

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Old March 18th, 2017, 12:23 AM
renegade600's Avatar
renegade600 renegade600 is offline
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Join Date: Sep 2003
O/S: Linux
Location: Osceola, Ar
Posts: 26,293
is this cable internet. if so, could it is down during the times your neighbors are home and trying to use the same service at the same time?
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Old March 20th, 2017, 02:23 AM
Appzalien Appzalien is offline
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Join Date: Sep 2010
Posts: 488
Are you using the router with ethernet (if your networked in the home) and phone line or wireless? If your wired and not wireless, make sure wireless is turned off in your routers configuration.
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