Various windows randomly minimizing

Serkroth · #1 July 5th, 2012, 03:20 AM

Hello everyone! Long time user of cybertechhelp.com, but just now decided to register as I couldn't find anything useful dealing with my issue.

I run Anti-Virus, Anti-Malware, CCleaner etc. about every 4 or 5 days and defrag every few weeks.

I am having an issue where any window I am working in, will just minimize to the taskbar, randomly. I've researched this quite a bit and can safely say that I am not mousing over the preview desktop button on my taskbar, not bumping my mouse pad, not using the 'shake' feature and last but not least, I am not using AVG as my anti-virus.

I wonder if it is actually malware, or some issue with windows. Hopefully you can point me in the right direction.

Here are my specs:

Code:

------------------
System Information
------------------
Time of this report: 7/4/2012, 21:16:01
Machine name: SERKROTH-PC
Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120503-2030)

Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Inspiron N5030                  
BIOS: Phoenix ROM BIOS PLUS Version 1.10 A02
Processor: Pentium(R) Dual-Core CPU       T4500  @ 2.30GHz (2 CPUs), ~2.3GHz

Memory: 6144MB RAM
Available OS Memory: 6106MB RAM
Page File: 2542MB used, 9668MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

and here is my HiJackThis Log:

Code:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 9:13:38 PM, on 7/4/2012
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v9.00 (9.00.8112.16446)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files (x86)\IObit\Advanced SystemCare 5\ASCTray.exe
C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE
C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe
C:\Program Files (x86)\Elaborate Bytes\VirtualCloneDrive\VCDDaemon.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_3_300_262.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_3_300_262.exe
C:\Users\Serkroth\Downloads\HijackThis.exe
C:\Users\Serkroth\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = 
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = 
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = 
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: AVG Do Not Track - {31332EEF-CB9F-458F-AFEB-D30E9A66B6BA} - C:\Program Files (x86)\AVG\AVG2012\avgdtiex.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files (x86)\AVG\AVG2012\avgssie.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files (x86)\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Oracle\JavaFX 2.1 Runtime\bin\ssv.dll
O2 - BHO: ZoneAlarm Security Engine Registrar - {8A4A36C2-0535-4D2C-BD3D-496CB7EED6E3} - C:\Program Files\CheckPoint\ZAForceField\WOW64\TrustChecker\bin\TrustCheckerIEPlugin.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MICROS~4\Office14\URLREDIR.DLL
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Oracle\JavaFX 2.1 Runtime\bin\jp2ssv.dll
O3 - Toolbar: ZoneAlarm Security Engine - {EE2AC4E5-B0B0-4EC6-88A9-BCA1A32AB107} - C:\Program Files\CheckPoint\ZAForceField\WOW64\TrustChecker\bin\TrustCheckerIEPlugin.dll
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [VirtualCloneDrive] "C:\Program Files (x86)\Elaborate Bytes\VirtualCloneDrive\VCDDaemon.exe" /s
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [SliderDock] C:\Users\Serkroth\Desktop\SliderDock.exe
O4 - HKCU\..\Run: [ShowBatteryBar] "C:\Program Files\BatteryBar\ShowBatteryBar.exe" show
O4 - HKCU\..\Run: [Advanced SystemCare 5] "C:\Program Files (x86)\IObit\Advanced SystemCare 5\ASCTray.exe" /AutoStart
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O4 - Startup: Microsoft Outlook 2010.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~4\Office14\EXCEL.EXE/3000
O8 - Extra context menu item: Se&nd to OneNote - res://C:\PROGRA~2\MICROS~4\Office14\ONBttnIE.dll/105
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra button: AVG Do Not Track - {68BCFFE1-A2DA-4B40-9068-87ECBFC19D16} - C:\Program Files (x86)\AVG\AVG2012\avgdtiex.dll
O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files (x86)\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files (x86)\Spybot - Search & Destroy\SDHelper.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O17 - HKLM\System\CCS\Services\Tcpip\..\{90D549D9-3F3F-427F-8982-3C049189C9AC}: NameServer = 8.26.56.26,156.154.70.22
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files (x86)\AVG\AVG2012\avgpp.dll
O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
O20 - AppInit_DLLs:    C:\Windows\SysWOW64\guard32.dll
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: Advanced SystemCare Service 5 (AdvancedSystemCareService5) - IObit - C:\Program Files (x86)\IObit\Advanced SystemCare 5\ASCService.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: AVGIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files (x86)\AVG\AVG2012\avgidsagent.exe
O23 - Service: AVG WatchDog (avgwd) - AVG Technologies CZ, s.r.o. - C:\Program Files (x86)\AVG\AVG2012\avgwdsvc.exe
O23 - Service: COMODO Internet Security Helper Service (cmdAgent) - COMODO - C:\Program Files\COMODO\COMODO Internet Security\cmdagent.exe
O23 - Service: COMODO System Utilities Service (CSUService) - Comodo Security Solutions, Inc. - C:\Program Files\COMODO\COMODO System Utilities\CSUService.exe
O23 - Service: COMODO Dragon Update Service (DragonUpdater) - Unknown owner - C:\Program Files (x86)\Comodo\Dragon\dragon_updater.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files (x86)\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: ZoneAlarm LTD Toolbar IswSvc (IswSvc) - Check Point Software Technologies - C:\Program Files\CheckPoint\ZAForceField\IswSvc.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files (x86)\Common Files\Steam\SteamService.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: Stardock WindowFX (WindowFX) - Stardock Corporation - C:\Program Files (x86)\Stardock\Object Desktop\WindowFX\WindowFXSRV.exe
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 11481 bytes

if you need any additional info, please let me know.

**Jintan** · #2 July 6th, 2012, 01:04 AM

Welcome to CTH Serkroth,

The logs show you have Advanced SystemCare, which is known to cause problems, not fix them. Let's get a more detailed look at things.

The system is Windows 7, so when running any of the scan files we use, be sure to right click the file, then select "Run as administrator" to start the scan/tool.

And To make sure you have an accurate view of files there, make sure you can View Hidden Files. Also uncheck "Hide Extensions for Known File Types"

To keep them from interfering with the repairs, be sure to temporarily disable all antivirus/anti-spyware softwares while these steps are being completed. This can usually be done through right clicking the software's Taskbar icons, or accessing each software through Start - Programs. Here are some antivirus disable tips if needed.

-------

Click here and download OldTimer's OTL to your desktop, then click that to open the scan display. At the top click "Scan All Users", then click "Run Scan". Make no other changes at this time.

When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are also saved in the same location as OTL.exe. Post the contents of those back here please.

-----------

Click here and download the installer for Gmer to your desktop, then click that file to run Gmer.

Once the opening scan finishes, click on Scan (again, before scanning, make sure all other running programs are closed and no other actions like a scheduled antivirus scan will occur while this scan completes. Also do not use your computer during the scan).

When completed, click on the Copy button and rightclick on your Desktop, choose "New" > Text document. Once the file is created, open it and rightclick again and choose Paste. Copy the information and post it here please.

-----------

Download aswMBR ( 511KB ) to your desktop.

Double click the aswMBR.exe icon to run it
If you can have an open Internet connection, and allow it to download the latest Avast engine detections.
If avast! antivirus is already installed, just do the next step.
Click the Scan button to start the scan
On completion of the scan, click the save log button, save it to your desktop and post it in your next reply.

A lot, but comprehensive, and will make sure we get a good view of everything.

Serkroth · #3 July 6th, 2012, 05:55 AM

Thank you for the friendly welcome and for answering so quickly!

Here is all the information you requested from the respective programs. I uploaded the text files from OTL as they were too large to fit in it's own post.

OTL

OTL.txt
Extras.txt

GMER

Code:

GMER 1.0.15.15641 - http://www.gmer.net
Rootkit scan 2012-07-05 23:44:38
Windows 6.1.7601 Service Pack 1 
Running: 57gm70vx.exe


---- Files - GMER 1.0.15 ----

File  C:\Program Files\COMODO\COMODO Internet Security\Quarantine\Temp          0 bytes
File  C:\Program Files\COMODO\COMODO Internet Security\Quarantine\Temp\baseupd  0 bytes

---- EOF - GMER 1.0.15 ----

aswMBR

Code:

aswMBR version 0.9.9.1665 Copyright(c) 2011 AVAST Software
Run date: 2012-07-05 21:54:51
-----------------------------
21:54:51.783    OS Version: Windows x64 6.1.7601 Service Pack 1
21:54:51.783    Number of processors: 2 586 0x170A
21:54:51.783    ComputerName: SERKROTH-PC  UserName: Serkroth
21:54:58.304    Initialize success
21:58:34.687    AVAST engine defs: 12070501
21:59:03.063    Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-0
21:59:03.063    Disk 0 Vendor: WDC_WD3200BEVT-75A23T0 01.01A01 Size: 305245MB BusType: 11
21:59:03.095    Disk 0 MBR read successfully
21:59:03.095    Disk 0 MBR scan
21:59:03.110    Disk 0 Windows 7 default MBR code
21:59:03.110    Disk 0 Partition 1 00     DE Dell Utility DELL 8.0      100 MB offset 2048
21:59:03.173    Disk 0 Partition 2 80 (A) 07    HPFS/NTFS NTFS        15000 MB offset 206848
21:59:03.219    Disk 0 Partition 3 00     07    HPFS/NTFS NTFS       290143 MB offset 30926848
21:59:03.329    Disk 0 scanning C:\Windows\system32\drivers
21:59:21.069    Service scanning
22:00:12.674    Modules scanning
22:00:12.674    Disk 0 trace - called modules:
22:00:12.690    ntoskrnl.exe CLASSPNP.SYS disk.sys ataport.SYS PCIIDEX.SYS hal.dll msahci.sys 
22:00:12.690    1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xfffffa8005ac9060]
22:00:12.690    3 CLASSPNP.SYS[fffff8800196e43f] -> nt!IofCallDriver -> \Device\Ide\IdeDeviceP0T0L0-0[0xfffffa80058d4680]
22:00:14.531    AVAST engine scan C:\Windows
22:00:19.928    AVAST engine scan C:\Windows\system32
22:39:08.557    AVAST engine scan C:\Windows\system32\drivers
22:40:19.060    AVAST engine scan C:\Users\Serkroth
23:13:44.123    AVAST engine scan C:\ProgramData
23:27:35.907    Scan finished successfully
23:45:27.021    Disk 0 MBR has been saved successfully to "C:\Users\Serkroth\Desktop\MBR.dat"
23:45:27.134    The log file has been saved successfully to "C:\Users\Serkroth\Desktop\aswMBR.txt"

**Jintan** · #4 July 7th, 2012, 12:44 AM

Really too difficult to web research logs in Code boxes, and of course especially logs that have to be downloaded. If you check other threads in this forum, you will see how other just post the logs here, in the request thread. You can break them into parts if needed, and use extra posts.