Win2K, SP4 - audio device not working

santhosh · #1 March 29th, 2006, 03:22 AM

Hi all,

Client had win2K pro; sp3 installed. For some reason, his antivirus was asking for sp4.

Went to ms update website and installed sp4.

After everything, the sound card stopped working. No audio. While in control panel/sounds and clicking on Chord.wav; get the message "your sound card maybe in use."

Under device manager, CMedia AC97 is listed with "?" as well as MPU-401 compatible midi device.

Went to CMedia website downloaded drivers; still problems.

The drivers from the motherboard manufacturer also do not seem to work.

One thing is that everytime I try to install or update the drivers, get the message that the drivers are not digitally signed by ms and might not work.

Any thoughts appreciated.

S

**Spider** · #2 March 31st, 2006, 04:47 AM

Hi santhosh welcome to Cyber Tech Help.

Download Everest and post (word-for-word) the make and model of the motherboard.

Also...

Start
Run...
type devmgmt.msc click OK

That opens up Device Manager and anything with an exclamation/question mark beside it is a driver error.

santhosh · #3 March 31st, 2006, 05:32 PM

Hi Spider,

Cool tool. Impressed!!! Thanks for pointing it out.

Were you looking for the expanded mother board info. (incl. cpu info, bus info etc.) OR the plain vanilla one with just the motherboard and its manufacturer's info? I am posting the plain vanilla one over here; if more expanded one is required, let me know.

Thanks again.

S

Anyway, here's the info. requested :
Field Value
Motherboard Properties
Motherboard ID 62-1018-001131-00101111-040201-SiS65X$P4S5MG_P4S5MG/GL+ RELEASE 10/18/2002
Motherboard Name ECS P4S5MG/GL+

Front Side Bus Properties
Bus Type Intel NetBurst
Bus Width 64-bit
Real Clock 133 MHz (QDR)
Effective Clock 533 MHz
Bandwidth 4267 MB/s

Chipset Bus Properties
Bus Type SiS MuTIOL
Bus Width 16-bit

Motherboard Manufacturer
Company Name Elitegroup Computer Systems
Product Information http://www.ecs.com.tw/ECSWeb/Product...uID=16&LanID=0
BIOS Download http://www.ecs.com.tw/ECSWeb/Downloa...x?Categoryid=1

**Spider** · #4 April 1st, 2006, 04:29 PM

Quote:

Originally Posted by santhosh

Were you looking for the expanded mother board info. (incl. cpu info, bus info etc.) OR the plain vanilla one

More info is always better, you posted exactly what was needed.
Turns out the + sign after the GL was the deciding factor, there
were 2 GL motherboard versions.
.

Go here to ECS motherboard download site and get the

PCtel AMR/CNR Modem Driver for Support O.S Windows 2000 ; Windows XP

and the

SiS 7012 PCI Audio Driver for Support O.S Windows Me ; Windows 9x ; Windows 2000 ; Windows XP

and the

C-Media 9738 Codec Sound Driver for Support O.S Windows NT series ; Windows 2000 ; Windows XP

The modem driver is required because many times they are voice modems and
voice modems load audio drivers as well.

santhosh · #5 April 5th, 2006, 03:35 PM

Thanks Spider. Will download the modem drivers and see if it works.

I would have never thought about the voice modem piece... yes the mobo has a modem on its pci slot.

Will keep you posted.

Thanks again.

santhosh · #6 April 6th, 2006, 02:25 PM

Hi Spider,

Unfortunately, the steps recommended did not work. Uninstalled everything under sound and modem in device manager.

As there is a modem on PCI, I had to use the manufacturers cd to load the drivers back in. I guess they do not use the modem anymore, as they have broadband - but its still there.

Everytime I tried to load drivers from the ECS web site (you had pointed out); for Sis drivers, I would get the message "not recommended as they were incorrect drivers for the device." Guess that it doesnt like Sis 7012 drivers. Either way, went ahead and installed them, did not work.

The only drivers it is accepting is the Cmedia 9738 (uda035) and when it does ask for cmuda.dll, I have to use the one under cmedia ac97. However, the system does not complain if I load everything from cmedia ac97.

Well, I guess I have done everything by the book.

I am thinking that my next option is to buy a cheap sound card and swap it with the modem (as there are no more PCI slots left - one has ethernet card the other modem).

In anycase, I have pasted the entire report from the everest s/w right after this post - as the length of the post was exceeding the limit. Let me know if there is anything that I have missed.

Thanks,

Sam

santhosh · #7 April 6th, 2006, 02:32 PM

The entire everest report...

O S Microsoft Windows 2000 Professional 5.0.2195 (Win2000 Retail)
Date 2006-03-31
Time 11:30
--------[ CPU ]--
CPU Properties:
CPU Type Intel Pentium 4, 2400 MHz (18 x 133)
CPU Alias Northwood, A80532
CPU Stepping C1
Instruction Set x86, MMX, SSE, SSE2
Original Clock 2400 MHz
Min / Max CPU Multiplier 18x / 18x
Engineering Sample No
L1 Trace Cache 12K Instructions
L1 Data Cache 8 KB
L2 Cache 512 KB (On-Die, ECC, ATC, Full-Speed)

CPU Physical Info:
Package Type 478 Pin uPGA
Package Size 3.50 cm x 3.50 cm
Transistors 55 million
Process Technology 6M, 0.13 um, CMOS, Cu, Low-K
Die Size 131 mm2
Core Voltage 1.475 - 1.55 V
I/O Voltage 1.475 - 1.55 V
Typical Power 38.7 - 89.0 W (depending on clock speed)
Maximum Power 49 - 109 W (depending on clock speed)

CPU Manufacturer:
Company Name Intel Corporation
Product Information tp://www.intel.com/products/browse/processor.htm
CPU Utilization:
CPU #1 4 %
--------[ CPUID ]---
CPUID Properties:
CPUID Manufacturer GenuineIntel
CPUID CPU Name Intel(R) Pentium(R) 4 CPU 2.40GHz
CPUID Revision 00000F27h
IA Brand ID 09h (Intel Pentium 4)
Platform ID 0Fh (Socket 478)
IA CPU Serial Number Unknown
Microcode Update Revision 27
HTT / CMP Units 0 / 0

Instruction Set:
64-bit x86 Extension (AMD64, EM64T) Not Supported
Alternate Instruction Set Not Supported
AMD 3DNow! Not Supported
AMD 3DNow! Professional Not Supported
AMD Enhanced 3DNow! Not Supported
AMD Extended MMX Not Supported
Cyrix Extended MMX Not Supported
IA-64 Not Supported
IA MMX Supported
IA SSE Supported
IA SSE 2 Supported
IA SSE 3 Not Supported
CLFLUSH Instruction Supported
CMPXCHG8B Instruction Supported
CMPXCHG16B Instruction Not Supported
Conditional Move Instruction Supported
MONITOR / MWAIT Instruction Not Supported
RDTSCP Instruction Not Supported
SYSCALL / SYSRET Instruction Not Supported
SYSENTER / SYSEXIT Instruction Supported
VIA FEMMS Instruction Not Supported

Security Features:
Advanced Cryptography Engine (ACE) Not Supported
Data Execution Prevention (DEP, NX, EDB) Not Supported
Hardware Random Number Generator (RNG) Not Supported
Montgomery Multiplier & Hash Engine Not Supported
Processor Serial Number (PSN) Not Supported

Power Management Features:
Automatic Clock Control Supported
Enhanced Halt State (C1E) Not Supported
Enhanced SpeedStep Technology (EIST, ESS) Not Supported
Frequency ID Control Not Supported
LongRun Not Supported
LongRun Table Interface Not Supported
PowerSaver 1.0 Not Supported
PowerSaver 2.0 Not Supported
PowerSaver 3.0 Not Supported
Processor Duty Cycle Control Supported
Software Thermal Control Not Supported
Temperature Sensing Diode Not Supported
Thermal Monitor 1 Supported
Thermal Monitor 2 Not Supported
Thermal Monitoring Not Supported
Thermal Trip Not Supported
Voltage ID Control Not Supported

CPUID Features:
36-bit Page Size Extension Supported
Address Region Registers (ARR) Not Supported
CPL Qualified Debug Store Not Supported
Debug Trace Store Supported
Debugging Extension Supported
Fast Save & Restore Supported
Hyper-Threading Technology (HTT) Not Supported
L1 Context ID Supported
Local APIC On Chip Not Supported
Machine Check Architecture (MCA) Supported
Machine Check Exception (MCE) Supported
Memory Configuration Registers (MCR) Not Supported
Memory Type Range Registers (MTRR) Supported
Model Specific Registers (MSR) Supported
Page Attribute Table (PAT) Supported
Page Global Extension Supported
Page Size Extension (PSE) Supported
Pending Break Event Supported
Physical Address Extension (PAE) Supported
Secure Virtual Machine Extensions (Pacifica) Not Supported
Self-Snoop Supported
Time Stamp Counter (TSC) Supported
Virtual Machine Extensions (Vanderpool) Not Supported
Virtual Mode Extension Supported

CPUID Registers (CPU #1):
CPUID 00000000 00000002-756E6547-6C65746E-49656E69
CPUID 00000001 00000F27-00010809-00000400-BFEBF9FF
CPUID 00000002 665B5101-00000000-00000000-007B7040
CPUID 80000000 80000004-00000000-00000000-00000000
CPUID 80000001 00000000-00000000-00000000-00000000
CPUID 80000002 20202020-20202020-20202020-6E492020
CPUID 80000003 286C6574-50202952-69746E65-52286D75
CPUID 80000004 20342029-20555043-30342E32-007A4847
MSR Registers:
MSR 00000017 000A-0000-0000-0000
MSR 0000002A 0000-0000-0000-0000
MSR 0000002C 0000-0000-1211-0012
MSR 0000008B 0000-0027-0000-0000
MSR 0000019A 0000-0000-0000-0002
MSR 0000019B 0000-0000-0000-0000
MSR 0000019C 0000-0000-0000-0000
MSR 000001A0 0000-0000-0000-00E1

--------[ Motherboard ]----

Motherboard Properties:
Motherboard ID 62-1018-001131-00101111-040201-SiS65X$P4S5MG_P4S5MG/GL+ RELEASE 10/18/2002
Motherboard Name ECS P4S5MG/GL+

Front Side Bus Properties:
Bus Type Intel NetBurst
Bus Width 64-bit
Real Clock 133 MHz (QDR)
Effective Clock 533 MHz
Bandwidth 4267 MB/s

Chipset Bus Properties:
Bus Type SiS MuTIOL
Bus Width 16-bit

Motherboard Manufacturer:
Company Name Elitegroup Computer Systems
Product Information http://www.ecs.com.tw/ECSWeb/Product...uID=16&LanID=0
BIOS Download http://www.ecs.com.tw/ECSWeb/Downloa...x?Categoryid=1

--------[ Memory ]---------

Physical Memory:
Total 495 MB
Used 288 MB
Free 207 MB
Utilization 58 %

Swap Space:
Total 6411 MB
Used 248 MB
Free 6162 MB
Utilization 4 %

Virtual Memory:
Total 6907 MB
Used 536 MB
Free 6370 MB
Utilization 8 %

Physical Address Extension (PAE):
Supported by Operating System Yes
Supported by CPU Yes
Active No

Problems & Suggestions:
Suggestion Install more system memory to improve applications performance.

--------[ SPD ]----

[ DIMM1: Micron Tech. 8VDDT3264AG-265C4 ]

Memory Module Properties:
Module Name Micron Tech. 8VDDT3264AG-265C4
Serial Number 1B2780C8h
Manufacture Date Week 6 / 2003
Module Size 256 MB (1 rank, 4 banks)
Module Type Unbuffered
Memory Type DDR SDRAM
Memory Speed PC2100 (133 MHz)
Module Width 64 bit
Module Voltage SSTL 2.5
Error Detection Method None
Refresh Rate Reduced (7.8 us), Self-Refresh

Memory Timings:
@ 133 MHz 2.5-3-3-6 (CL-RCD-RP-RAS)
@ 100 MHz 2.0-2-2-5 (CL-RCD-RP-RAS)

Memory Module Features:
Early RAS# Precharge Not Supported
Auto-Precharge Not Supported
Precharge All Not Supported
Write1/Read Burst Not Supported
Buffered Address/Control Inputs Not Supported
Registered Address/Control Inputs Not Supported
On-Card PLL (Clock) Not Supported
Buffered DQMB Inputs Not Supported
Registered DQMB Inputs Not Supported
Differential Clock Input Supported
Redundant Row Address Not Supported

Memory Module Manufacturer:
Company Name Micron Technology, Inc.
Product Information http://www.micron.com/products/category.jsp?path=/DRAM

[ DIMM2: Micron Tech. 8VDDT3264AG-265C4 ]

Memory Module Properties:
Module Name Micron Tech. 8VDDT3264AG-265C4
Serial Number 1B2780CAh
Manufacture Date Week 6 / 2003
Module Size 256 MB (1 rank, 4 banks)
Module Type Unbuffered
Memory Type DDR SDRAM
Memory Speed PC2100 (133 MHz)
Module Width 64 bit
Module Voltage SSTL 2.5
Error Detection Method None
Refresh Rate Reduced (7.8 us), Self-Refresh

Memory Timings:
@ 133 MHz 2.5-3-3-6 (CL-RCD-RP-RAS)
@ 100 MHz 2.0-2-2-5 (CL-RCD-RP-RAS)

Memory Module Features:
Early RAS# Precharge Not Supported
Auto-Precharge Not Supported
Precharge All Not Supported
Write1/Read Burst Not Supported
Buffered Address/Control Inputs Not Supported
Registered Address/Control Inputs Not Supported
On-Card PLL (Clock) Not Supported
Buffered DQMB Inputs Not Supported
Registered DQMB Inputs Not Supported
Differential Clock Input Supported
Redundant Row Address Not Supported

Memory Module Manufacturer:
Company Name Micron Technology, Inc.
Product Information http://www.micron.com/products/category.jsp?path=/DRAM

--------[ Chipset ]--------

[ North Bridge: SiS 650 ]

North Bridge Properties:
North Bridge SiS 650
Revision 01
In-Order Queue Depth 12

Memory Timings:
CAS Latency (CL) 2.5T
RAS To CAS Delay (tRCD) 3T
RAS Precharge (tRP) 3T
RAS Active Time (tRAS) 6T
Row Cycle Time (tRC) 10T
RAS To RAS Delay (tRRD) 2T
Write Recovery Time (tWR) 2T

Memory Slots:
DRAM Slot #1 256 MB (PC2100 DDR SDRAM)
DRAM Slot #2 256 MB (PC2100 DDR SDRAM)

Integrated Graphics Controller:
Graphics Controller Type SiS 315
Graphics Controller Status Enabled
Graphics Frame Buffer Size 16 MB

AGP Controller:
AGP Version 2.00
AGP Status Enabled
AGP Device SiS 315 Integrated
AGP Aperture Size 64 MB
Supported AGP Speeds 1x, 2x, 4x
Current AGP Speed 4x
Fast-Write Not Supported
Side Band Addressing Supported, Enabled

Chipset Manufacturer:
Company Name Silicon Integrated Systems Corporation
Product Information http://www.sis.com/products/index.htm#chipsets
Driver Download http://www.sis.com/download
--------[ BIOS ]---
BIOS Properties:
BIOS Type AMI
System BIOS Date 10/18/02
Video BIOS Date 12/13/20
BIOS Manufacturer:
Company Name American Megatrends Inc.
Product Information http://www.ami.com/amibios
BIOS Upgrades http://www.esupport.com/biosagent/in...m?refererid=40

--------[ Windows Audio ]------
wave-in.0 0001 0050 Modem #0 Line Record
wave-in.1 0001 0050 Modem #2 Line Record
wave-out.0 0001 0051 Modem #0 Line Playback
wave-out.1 0001 0051 Modem #2 Line Playback

--------[ PCI / PnP Audio ]-------------------------------------------------
SiS 7012 Audio Device PCI

--------[ Debug - PCI ]----------------------------------------------------

B00 D00 F00: SiS 650 Chipset - Host-PCI Bridge

B00 D01 F00: SiS 86C201 AGP Controller

B00 D02 F00: SiS 85C503/5513/5595/961/962/963 PCI-ISA Bridge

B00 D02 F01: SiS SMBus Controller

B00 D02 F05: SiS 85C513 IDE Controller

B00 D02 F07: SiS 7012 Audio Device

B00 D03 F00: SiS 7001 PCI-USB Open Host Controller

B00 D03 F01: SiS 7001 PCI-USB Open Host Controller

B00 D03 F02: SiS 7001 PCI-USB Open Host Controller

B00 D03 F03: SiS 7002 USB 2.0 Enhanced Host Controller

B00 D04 F00: SiS 900 Fast Ethernet Adapter

B00 D09 F00: Realtek RTL8169/8110 Gigabit Ethernet Adapter

B00 D0B F00: Harmonics (Conexant) HSF 56k HSFi Modem

B01 D00 F00: SiS 315 Integrated Video Adapter

--------[ Debug - Video BIOS ]----
C000:0000 U.`.t.1.05.00 1..(.Z.n..m....IBM COMPATIBLE12/13/2001-12:19:00
C000:0180 S 6325/301 AGP True Color Graphics and Video Accelerator..... By
C000:01C0 tes Video Memory,...BIOS Version 1.05.00 ..Support VESA BIOS Ex
C000:0200 tension Ver 3.0..%..SiS.................Silicon Integrated Syste
C000:0240 ms Corp...................6325................1.05.00 ...d....f`P

**Spider** · #8 April 9th, 2006, 08:25 PM

So to verify, the C-Media file your downloading from ECS is uda035_w2kxp.zip ?

santhosh · #9 April 11th, 2006, 04:45 PM

I believe that I have tried every possible driver. As I do have the drivers downloaded, I will try it again and keep you posted.

Thanks for all the assistance.

Sam

santhosh · #10 April 17th, 2006, 03:48 PM

Didnt work Spider. I even removed the modem from the pci slot. Am afraid that will have to buy a pci sound card and plug it in.

Thanks for the help though.

MoMurda · #11 April 17th, 2006, 07:31 PM

When i upgraded to sp4 i had the same problem, no sound, and even some video probs. I was using epox 8kda3+ mobo for athlon skt 754. Well, my solution was to uninstall the sound, video, and mobo drivers, THEN run the sp4 upgrade, then the mobo drivers, then sound and video.

**Spider** · #12 April 17th, 2006, 10:54 PM

Lets us know what happens santhosh.

santhosh · #13 May 12th, 2006, 05:45 PM

Well, thanks all for helping. Unfortunately, could not uninstall sp4 as the remove/change button in add/remove program is grayed out. No sound.

Will end up buying soundblaster pci card from circuit city it seems.

S

**Spider** · #14 May 16th, 2006, 06:03 AM

Quote:

Originally Posted by santhosh

Will end up buying soundblaster pci card

That is the next logical step. Again let us know how that turns out if you can, thanks.