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#1
January 25th, 2009, 03:36 AM
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Pleeeeeeese Help! Arthritic pc!
I tried the info in the sticky about slow computers, but nothing has worked so far.
My pc is so sloooow that it has become more of a burden than a help to try to use it. Hangs, not responding errors, mouse slow and hangs, memory too low msgs, pages load and close slow, scrolling slow, typing slow, MS Word slow, everything is just slow, slow, slow! I have not installed any new programs or drivers. I have not made any new system changes. I have tried disk cleanup; defrag; spybot; cleanup IE; removing unused programs; unchecking unnecessary startup items in msconfig; reboot in safe mode, but didn't know what to do afterwards. specs: XP home edition, 2002, SP 3; HD 69.9 GB capacity w/48 GB free; Intel Celeron CPU 2.4 GHz; 512 RAM; AVAST antivirus; IE 7. It is sooooooo frustrating! Last edited by K McK; January 25th, 2009 at 04:13 AM. 
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#2
January 25th, 2009, 06:10 AM
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Hi K McK. It might help if I can see what is running on your computer. Go here and download DDS to your Desktop and doubleclick on DDs.scr to run it. If your security software includes script blocking features, please disable these before you run this utility. When the scan has finished, DDS.txt will open. You will also be asked if you want to perform the Optional scan. Click Yes and save both reports to your Desktop. Copy and paste both reports in this topic. The logs will be reasonably large so you may have to divide them into sections and make several posts to post them.
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#3
January 25th, 2009, 02:55 PM
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Script Blocking--I checked IE Advanced tab and found that that script enabling is unchecked. I do not know where else to look for script blocking features. I did check AVAST under program settings but did not see anything. I also used MS Help to try to find where else to look but with no luck.
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#7
January 26th, 2009, 02:02 AM
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dds report # 1
DDS (Ver_09-01-19.01) - NTFSx86
Run by Karen at 19:41:29.95 on Sun 01/25/2009 Internet Explorer: 7.0.5730.11 Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.510.271 [GMT -6:00] AV: avast! antivirus 4.8.1296 [VPS 090125-0] *On- access scanning enabled* (Updated) ============== Running Processes =============== C:\WINDOWS\system32\svchost -k DcomLaunch svchost.exe C:\WINDOWS\System32\svchost.exe -k netsvcs C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup svchost.exe svchost.exe C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe C:\Program Files\Alwil Software\Avast4\ashServ.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe C:\Program Files\Bonjour\mDNSResponder.exe C:\WINDOWS\system32\CTsvcCDA.exe C:\Program Files\Java\jre6\bin\jqs.exe C:\Program Files\Dell Support Center\bin\sprtsvc.exe C:\WINDOWS\system32\svchost.exe -k imgsvc C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe C:\Program Files\Alwil Software\Avast4\ashWebSv.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Analog Devices\Core\smax4pnp.exe C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe C:\WINDOWS\System32\svchost.exe -k HTTPFilter C:\Program Files\Dell Photo AIO Printer 922 \dlbtbmgr.exe C:\Program Files\Dell Photo AIO Printer 922 \dlbtbmon.exe C:\WINDOWS\system32\igfxpers.exe C:\Program Files\Citi Virtual Account Numbers\CitiVAN.exe C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe C:\Program Files\Windows Live\Family Safety\fssui.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe C:\Program Files\Creative\MediaSource\Detector\CTDetect.exe C:\Program Files\DellSupport\DSAgnt.exe C:\Documents and Settings\Karen\Desktop\dds.scr ============== Pseudo HJT Report =============== uStart Page = hxxp://dell.myway.com/ uSearch Bar = hxxp://bfc.myway.com/search/de_srchlft.html mDefault_Page_URL = hxxp://www.dell4me.com/myway mStart Page = hxxp://www.dell4me.com/myway uInternet Connection Wizard,ShellNext = iexplore uInternet Settings,ProxyOverride = *.local uURLSearchHooks: N/A: {4d25f926-b9fe-4682-bf72- 8ab8210d6d75} - c:\program files\mywaysa\srchasde\1.bin\deSrcAs.dll uURLSearchHooks: H - No File BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7- 4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll BHO: CitiUSBrowserHelper Class: {387edf53-1cf2-4523 -bc2f-13462651be8c} - c:\windows\system32 \BhoCitUS.dll BHO: : {4d25f921-b9fe-4682-bf72-8ab8210d6d75} - c:\program files\mywaysa\srchasde\1.bin\deSrcAs.dll BHO: Windows Live OneCare Family Safety Browser Helper Class: {4f3ed5cd-0726-42a9-87f5-d13f3d2976ac} - c:\program files\windows live\family safety\fssbho.dll BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53- 2644-206d7942484f} - c:\progra~1\spybot~1 \SDHelper.dll BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15- 001234567890} - c:\windows\system32\dla\tfswshx.dll BHO: Java(tm) Plug-In SSV Helper: {761497bb-d6f0- 462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll BHO: {7E853D72-626A-48EC-A868-BA8D5E23E045} - No File BHO: {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - No File BHO: {BDF3E430-B101-42AD-A544-FADC6B084872} - No File TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\googletoolbar1.dll TB: {0B53EAC3-8D69-4B9E-9B19-A37C9A5676A7} - No File EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe uRun: [Creative Detector] "c:\program files\creative\mediasource\detector\CTDetect.exe" /R uRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter uRun: [DellSupport] "c:\program files\dellsupport\DSAgnt.exe" /startup mRun: [SoundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe mRun: [IntelMeM] c:\program files\intel\modem event monitor\IntelMEM.exe mRun: [DVDLauncher] "c:\program files\cyberlink\powerdvd\DVDLauncher.exe" mRun: [ISUSPM Startup] c:\progra~1\common~1 \instal~1\update~1\ISUSPM.exe -startup mRun: [Dell Photo AIO Printer 922] "c:\program files\dell photo aio printer 922\dlbtbmgr.exe" mRun: [DLBTCATS] rundll32 c:\windows\system32 \spool\drivers\w32x86\3\DLBTtime.dll,_RunDLLEntry@ 16 mRun: [igfxpers] c:\windows\system32\igfxpers.exe mRun: [CitiVAN] c:\program files\citi virtual account numbers\CitiVAN.exe /dontopenmycards mRun: [avast!] c:\progra~1\alwils~1\avast4 \ashDisp.exe mRun: [fssui] "c:\program files\windows live\family safety\fssui.exe" -autorun mRun: [dscactivate] "c:\program files\dell support center\gs_agent\custom\dsca.exe" mRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe" dRun: [MySpaceIM] c:\program files\myspace\im\MySpaceIM.exe dRunOnce: [RunNarrator] Narrator.exe IE: &Search - ?p=ZCxdm824YYUS IE: E&xport to Microsoft Excel - c:\progra~1 \mi1933~1\office12\EXCEL.EXE/3000 IE: {4C730913-3961-439b-83D5-F4E445520422} - c:\program files\citi virtual account numbers\CitiVAN.exe IE: {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - c:\program files\aim95\aim.exe IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - % windir%\Network Diagnostic\xpnetdiag.exe IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll IE: {B205A35E-1FC4-4CE3-818B-899DBBB3388C} - {552781AF-37E4-4FEE-920A-CED9E648EADD} - c:\program files\common files\microsoft shared\encarta search bar\ENCSBAR.DLL IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll Trusted Zone: nickjr.com\www Trusted Zone: musicmatch.com\online DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} - hxxp://support.dell.com/systemprofiler/SysPro.CAB DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} - hxxp://a1540.g.akamai.net/7/1540/52/20061205/qtinsta ll.info.apple.com/qtactivex/qtplugin.cab DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} - hxxp://www.ipix.com/viewers/ipixx.cab DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://go.microsoft.com/fwlink/?linkid=39204 DPF: {233C1507-6A77-46A4-9443-F871F945D258} - hxxp://fpdownload.macromedia.com/get/shockwave/cabs/ director/sw.cab DPF: {238F6F83-B8B4-11CF-8771-00A024541EE3} - hxxp://a516.g.akamai.net/f/516/25175/7d/runaware.dow nload.akamai.com/25175/citrix/wficat-no-eula.cab DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} - hxxp://security.symantec.com/sscv6/SharedContent/vc/ bin/AvSniff.cab DPF: {3BB54395-5982-4788-8AF4-B5388FFDD0D8} - hxxp://zone.msn.com/BinFrameWork/v10/ZBuddy.cab55579 .cab DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} - hxxp://office.microsoft.com/officeupdate/content/opu c3.cab DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} - hxxp://photos.walmart.com/WalmartActivia.cab DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} - hxxp://tools.ebayimg.com/eps/wl/activex/eBay_Enhance d_Picture_Control_v1-0-3-36.cab DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} - hxxp://by102w.bay102.mail.live.com/mail/resources/Ms nPUpld.cab DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} - hxxp://cdn.scan.onecare.live.com/resource/download/s canner/wlscbase5036.cab DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupdate/v6/V5Contr ols/en/x86/client/wuweb_site.cab?1130904919859 DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} - hxxp://security.symantec.com/sscv6/SharedContent/com mon/bin/cabsa.cab DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} - hxxp://atv.disney.go.com/global/download/otoy/OTOYAX 29b.cab DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_10- windows-i586.cab DPF: {A8683C98-5341-421B-B23C-8514C05354F1} - hxxp://photo.walmart.com/photo/uploads/FujifilmUploa dClient.cab DPF: {C4925E65-7A1E-11D2-8BB4-00A0C9CC72C3} - hxxp://a532.g.akamai.net/f/532/6712/5m/virtools.down load.akamai.com/6712/player/install3.0/installer.exe DPF: {CAFEEFAC-0014-0002-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/autodl/jinstall -142-windows-i586.cab DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06- windows-i586.cab DPF: {CAFEEFAC-0015-0000-0009-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_09- windows-i586.cab DPF: {CAFEEFAC-0015-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_11- windows-i586.cab DPF: {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_01- windows-i586.cab DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02- windows-i586.cab DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03- windows-i586.cab DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05- windows-i586.cab DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07- windows-i586.cab DPF: {CAFEEFAC-0016-0000-0010-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_10- windows-i586.cab DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_10- windows-i586.cab DPF: {CEDDF50D-9FA7-41A8-BCD0-6350D1ED2306} - hxxps://care.alltel.com/lwp/static/installers/Webflo wActiveXInstaller_3-0-0.cab DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs /flash/swflash.cab DPF: {D4323BF2-006A-4440-A2F5-27E3E7AB25F8} - hxxp://3dlifeplayer.dl.3dvia.com/player/install/inst aller.exe DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} - hxxp://www.shockwave.com/content/bejeweled2/sis/popc aploader_v10.cab DPF: {E9A7F56F-C40F-4928-8C6F-7A72F2A25222} - hxxp://www.imagestation.com/common/classes/SonyISUpl oad.cab?v=1,0,0,37 DPF: {EFD3EA56-234D-4240-90EA-CC9FA3AF5A01} - hxxps://care.alltel.com/lwp/static/installers/ALLTEL Controls.cab Notify: igfxcui - igfxdev.dll SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7- 94D524869DB5} - c:\windows\system32 \WPDShServiceObj.dll ============= SERVICES / DRIVERS =============== R1 aswSP;avast! Self Protection;c:\windows\system32 \drivers\aswSP.sys [2008-4-5 111184] R1 nnrnstdi;nnrnstdi;c:\windows\system32 \drivers\nnrnstdi.sys [2008-8-20 14336] R3 avast! Mail Scanner;avast! Mail Scanner;c:\program files\alwil software\avast4 \ashMaiSv.exe [2007-2-19 254040] R3 avast! Web Scanner;avast! Web Scanner;c:\program files\alwil software\avast4\ashWebSv.exe [2007-2-19 352920] R3 km_filter;km_filter;c:\windows\system32 \drivers\km_filter.sys [2008-8-20 8832] R4 aswFsBlk;aswFsBlk;c:\windows\system32 \drivers\aswFsBlk.sys [2008-4-5 20560] R4 avast! Antivirus;avast! Antivirus;c:\program files\alwil software\avast4\ashServ.exe [2007-2-19 155160] R4 fssfltr;FssFltr;c:\windows\system32 \drivers\fssfltr.sys [2007-11-9 43816] R4 fsssvc;Windows Live OneCare Family Safety;c:\program files\windows live\family safety\fsssvc.exe [2007-12-17 523816] S3 L2XPSR;L2XPSR;\??\e:\release\l2xpsr.sys --> e:\release\L2XPSR.SYS [?] S3 MR97310_VGA_DUAL_CAMERA;VGA Dual-Mode Camera;c:\windows\system32\drivers\mr97310v.sys [2004-3-30 118106] =============== Created Last 30 ================ 2009-01-24 19:59 9,728 a--sh--- C:\Thumbs.db 2009-01-19 18:09 <DIR> --d----- c:\docume~1\alluse~1\applic~1\PopCap ==================== Find3M ==================== 2009-01-25 16:21 44,654 a------- c:\docume~1\karen\applic~1\wklnhst.dat 2008-12-13 00:40 3,593,216 a------- c:\windows\system32\dllcache\mshtml.dll 2008-12-11 04:57 333,952 a------- c:\windows\system32\drivers\srv.sys 2008-12-11 04:57 333,952 -------- c:\windows\system32\dllcache\srv.sys 2008-11-26 10:03 410,976 a------- c:\windows\system32\deploytk.dll 2008-09-14 20:46 149,448 ac------ c:\docume~1\karen\applic~1\GDIPFONTCACHEV1.DAT 2008-09-08 02:07 32,768 ac-sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5 \mshist012008090820080909\index.dat ============= FINISH: 19:45:30.57 ===============
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#8
January 26th, 2009, 02:04 AM
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Report #2 Attach
The message at the beginning of the report said to zip it, not copy and paste, but you said to copy and paste, so that is what I am going to do. I hope it is okay.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG. IF REQUESTED, ZIP IT UP & ATTACH IT DDS (Ver_09-01-19.01) Microsoft Windows XP Home Edition Boot Device: \Device\HarddiskVolume2 Install Date: 11/1/2005 10:05:11 PM System Uptime: 1/24/2009 7:47:51 PM (24 hours ago) Motherboard: Dell Computer Corp. | | 0TC666 Processor: Intel(R) Celeron(R) CPU 2.40GHz | Microprocessor | 2393/533mhz ==== Disk Partitions ========================= A: is Removable C: is FIXED (NTFS) - 70 GiB total, 48.065 GiB free. D: is CDROM (CDFS) E: is CDROM () ==== Disabled Device Manager Items ============= ==== System Restore Points =================== RP1020: 10/28/2008 6:15:40 AM - System Checkpoint RP1021: 10/29/2008 6:16:48 AM - System Checkpoint RP1022: 10/30/2008 7:55:54 AM - System Checkpoint RP1023: 10/31/2008 8:16:04 AM - System Checkpoint RP1024: 11/1/2008 8:27:42 AM - System Checkpoint RP1025: 11/2/2008 8:15:44 AM - System Checkpoint RP1026: 11/3/2008 9:15:42 AM - System Checkpoint RP1027: 11/4/2008 10:15:50 AM - System Checkpoint RP1028: 11/5/2008 11:15:57 AM - System Checkpoint RP1029: 11/6/2008 12:15:53 PM - System Checkpoint RP1030: 11/7/2008 1:15:54 PM - System Checkpoint RP1031: 11/8/2008 8:48:21 AM - Installed 3DVIA player 4.1 RP1032: 11/9/2008 9:25:59 AM - System Checkpoint RP1033: 11/10/2008 10:29:15 AM - System Checkpoint RP1034: 11/11/2008 7:05:41 PM - System Checkpoint RP1035: 11/12/2008 7:24:42 PM - System Checkpoint RP1036: 11/13/2008 3:01:09 AM - Software Distribution Service 3.0 RP1037: 11/14/2008 3:21:29 AM - System Checkpoint RP1038: 11/15/2008 11:01:08 AM - System Checkpoint RP1039: 11/16/2008 11:12:00 AM - System Checkpoint RP1040: 11/17/2008 12:12:13 PM - System Checkpoint RP1041: 11/18/2008 12:13:31 PM - System Checkpoint RP1042: 11/19/2008 1:12:13 PM - System Checkpoint RP1043: 11/20/2008 2:12:16 PM - System Checkpoint RP1044: 11/21/2008 3:12:18 PM - System Checkpoint RP1045: 11/22/2008 5:44:12 PM - System Checkpoint RP1046: 11/23/2008 6:04:00 PM - System Checkpoint RP1047: 11/24/2008 9:03:48 PM - System Checkpoint RP1048: 11/25/2008 6:37:08 PM - RP1049: 11/25/2008 6:38:02 PM - RP1050: 11/25/2008 6:42:47 PM - RP1051: 11/25/2008 6:43:41 PM - RP1052: 11/25/2008 7:49:23 PM - Shockwave Player RP1053: 11/26/2008 10:02:38 AM - Installed Java(TM) 6 Update 10 RP1054: 11/27/2008 6:15:52 PM - System Checkpoint RP1055: 11/28/2008 7:03:28 PM - System Checkpoint RP1056: 11/29/2008 7:53:35 PM - System Checkpoint RP1057: 11/30/2008 9:59:32 PM - System Checkpoint RP1058: 12/1/2008 10:17:14 PM - System Checkpoint RP1059: 12/2/2008 11:17:03 PM - System Checkpoint RP1060: 12/3/2008 11:27:35 PM - System Checkpoint RP1061: 12/4/2008 11:56:14 PM - System Checkpoint RP1062: 12/6/2008 12:35:36 AM - System Checkpoint RP1063: 12/7/2008 1:35:39 AM - System Checkpoint RP1064: 12/8/2008 2:35:46 AM - System Checkpoint RP1065: 12/9/2008 6:06:45 PM - System Checkpoint RP1066: 12/10/2008 7:43:25 PM - System Checkpoint RP1067: 12/10/2008 9:46:22 PM - Software Distribution Service 3.0 RP1068: 12/11/2008 10:12:06 PM - System Checkpoint RP1069: 12/12/2008 10:16:26 PM - System Checkpoint RP1070: 12/13/2008 11:16:24 PM - System Checkpoint RP1071: 12/14/2008 11:41:01 PM - System Checkpoint RP1072: 12/16/2008 12:16:24 AM - System Checkpoint RP1073: 12/17/2008 1:16:34 AM - System Checkpoint RP1074: 12/18/2008 2:16:33 AM - System Checkpoint RP1075: 12/18/2008 3:00:45 AM - Software Distribution Service 3.0 RP1076: 12/19/2008 3:14:18 AM - System Checkpoint RP1077: 12/20/2008 4:14:30 AM - System Checkpoint RP1078: 12/21/2008 5:14:08 AM - System Checkpoint RP1079: 12/22/2008 6:14:06 AM - System Checkpoint RP1080: 12/23/2008 6:27:35 AM - System Checkpoint RP1081: 12/24/2008 7:14:05 AM - System Checkpoint RP1082: 12/25/2008 8:41:47 AM - System Checkpoint RP1083: 12/26/2008 9:14:26 AM - System Checkpoint RP1084: 12/27/2008 7:18:01 PM - System Checkpoint RP1085: 12/28/2008 9:20:33 PM - System Checkpoint RP1086: 12/29/2008 9:39:01 PM - System Checkpoint RP1087: 12/30/2008 10:38:58 PM - System Checkpoint RP1088: 12/31/2008 11:39:00 PM - System Checkpoint RP1089: 1/1/2009 11:43:19 PM - System Checkpoint RP1090: 1/3/2009 12:43:25 AM - System Checkpoint RP1091: 1/4/2009 1:43:27 AM - System Checkpoint RP1092: 1/5/2009 2:43:11 AM - System Checkpoint RP1093: 1/6/2009 3:43:16 AM - System Checkpoint RP1094: 1/7/2009 4:43:12 AM - System Checkpoint RP1095: 1/8/2009 5:43:22 AM - System Checkpoint RP1096: 1/9/2009 6:43:07 AM - System Checkpoint RP1097: 1/10/2009 12:14:42 PM - System Checkpoint RP1098: 1/11/2009 12:56:50 PM - System Checkpoint RP1099: 1/12/2009 1:56:47 PM - System Checkpoint RP1100: 1/13/2009 2:56:50 PM - System Checkpoint RP1101: 1/14/2009 3:00:52 AM - Software Distribution Service 3.0 RP1102: 1/15/2009 3:19:30 AM - System Checkpoint RP1103: 1/16/2009 4:19:14 AM - System Checkpoint RP1104: 1/17/2009 5:19:33 AM - System Checkpoint RP1105: 1/18/2009 6:19:23 AM - System Checkpoint RP1106: 1/19/2009 7:19:21 AM - System Checkpoint RP1107: 1/20/2009 7:20:28 AM - System Checkpoint RP1108: 1/21/2009 8:19:19 AM - System Checkpoint RP1109: 1/22/2009 9:19:25 AM - System Checkpoint RP1110: 1/23/2009 10:19:18 AM - System Checkpoint RP1111: 1/24/2009 11:27:25 AM - System Checkpoint RP1112: 1/25/2009 11:53:41 AM - System Checkpoint ==== Installed Programs ====================== 3DVIA player 4.1 ABBYY FineReader 5.0 Sprint Plus Adobe Flash Player 10 ActiveX Adobe Reader 8.1.3 Adobe Shockwave Player 11 AOL Instant Messenger (SM) AOLIcon Apple Mobile Device Support Apple Software Update avast! Antivirus Avatar - Legends of The Arena Birthday EZ Cards Bonjour Citi Virtual Account Numbers Compatibility Pack for the 2007 Office system Creative Mass Storage Drivers Creative MediaSource Creative MuVo V100 Creative Removable Disk Manager Creative System Information Creative Zen MicroPhoto Dell Digital Jukebox Driver Dell Driver Reset Tool Dell Media Experience Dell Photo AIO Printer 922 Dell Picture Studio v3.0 Dell Support Center (Support Software) Dell System Restore DellSupport DiMAGE Viewer DMX Update Efficient Networks SpeedStream DSL G-Force G15A922EN Google Toolbar for Internet Explorer GradeQuick Web Plugin HijackThis 2.0.2 Hotfix for Windows Internet Explorer 7 (KB947864) Hotfix for Windows Media Format 11 SDK (KB929399) Hotfix for Windows Media Player 11 (KB939683) Hotfix for Windows XP (KB952287) Intel(R) 537EP V9x DF PCI Modem Intel(R) Extreme Graphics 2 Driver Intel(R) PRO Network Adapters and Drivers Intel(R) PROSet for Wired Connections InterActual Player Internet Explorer Default Page IrfanView (remove only) iTunes J2SE Runtime Environment 5.0 Update 11 J2SE Runtime Environment 5.0 Update 6 J2SE Runtime Environment 5.0 Update 9 Jasc Paint Shop Photo Album 5 Java 2 Runtime Environment, SE v1.4.2_03 Java(TM) 6 Update 10 Java(TM) 6 Update 2 Java(TM) 6 Update 3 Java(TM) 6 Update 5 Java(TM) 6 Update 7 Java(TM) SE Runtime Environment 6 Update 1 JumpStart Advanced Language Club JumpStart Advanced Preschool JumpStart Art for Fun Learn2 Player (Uninstall Only) LimeWire 4.18.6 Macromedia Flash Player MetaFrame Presentation Server Web Client for Win32 Microsoft .NET Framework 1.1 Microsoft .NET Framework 1.1 Hotfix (KB928366) Microsoft .NET Framework 2.0 Service Pack 1 Microsoft Compression Client Pack 1.0 for Windows XP Microsoft Digital Image Library 9 - Blocker Microsoft Encarta Encyclopedia Standard 2005 Microsoft Internationalized Domain Names Mitigation APIs Microsoft Money 2005 Microsoft National Language Support Downlevel APIs Microsoft Office 2003 Web Components Microsoft Office Accounting 2007 Microsoft Office Accounting ADP Payroll Addin Microsoft Office Accounting Equifax Addin Microsoft Office Accounting Fixed Asset Manager Microsoft Office Accounting PayPal Addin Microsoft Office Small Business Connectivity Components Microsoft Picture It! Library 10 Microsoft Picture It! Premium 10 Microsoft Plus! Digital Media Edition Installer Microsoft Plus! Photo Story 2 LE Microsoft Streets and Trips 2005 Microsoft User-Mode Driver Framework Feature Pack 1.0 Microsoft Word 2002 Microsoft Works Microsoft Works 2005 Setup Launcher Microsoft Works Suite Add-in for Microsoft Word Modem Event Monitor Modem Helper Modem On Hold Mother's and Father's Day EZ Cards MSN MSXML 4.0 SP2 (KB927978) MSXML 4.0 SP2 (KB936181) MSXML 4.0 SP2 (KB954430) Musicmatch® Jukebox My Way Search Assistant MySpaceIM Nielsen//NetRatings OTOY Photo Click PowerDVD 5.5 Pro Media Director Version 1.1.1.1 QuickTime RealPlayer Basic Security Update for CAPICOM (KB931906) Security Update for Step By Step Interactive Training (KB898458) Security Update for Step By Step Interactive Training (KB923723) Security Update for Windows Internet Explorer 7 (KB928090) Security Update for Windows Internet Explorer 7 (KB929969) Security Update for Windows Internet Explorer 7 (KB931768) Security Update for Windows Internet Explorer 7 (KB933566) Security Update for Windows Internet Explorer 7 (KB937143) Security Update for Windows Internet Explorer 7 (KB938127) Security Update for Windows Internet Explorer 7 (KB939653) Security Update for Windows Internet Explorer 7 (KB942615) Security Update for Windows Internet Explorer 7 (KB944533) Security Update for Windows Internet Explorer 7 (KB950759) Security Update for Windows Internet Explorer 7 (KB953838) Security Update for Windows Internet Explorer 7 (KB956390) Security Update for Windows Internet Explorer 7 (KB958215) Security Update for Windows Internet Explorer 7 (KB960714) Security Update for Windows Media Player (KB911564) Security Update for Windows Media Player (KB952069) Security Update for Windows Media Player 10 (KB911565) Security Update for Windows Media Player 10 (KB917734) Security Update for Windows Media Player 11 (KB936782) Security Update for Windows Media Player 11 (KB954154) Security Update for Windows Media Player 6.4 (KB925398) Security Update for Windows XP (KB938464) Security Update for Windows XP (KB941569) Security Update for Windows XP (KB946648) Security Update for Windows XP (KB950760) Security Update for Windows XP (KB950762) Security Update for Windows XP (KB950974) Security Update for Windows XP (KB951066) Security Update for Windows XP (KB951376-v2) Security Update for Windows XP (KB951376) Security Update for Windows XP (KB951698) Security Update for Windows XP (KB951748) Security Update for Windows XP (KB952954) Security Update for Windows XP (KB953839) Security Update for Windows XP (KB954211) Security Update for Windows XP (KB954459) Security Update for Windows XP (KB954600) Security Update for Windows XP (KB955069) Security Update for Windows XP (KB956391) Security Update for Windows XP (KB956802) Security Update for Windows XP (KB956803) Security Update for Windows XP (KB956841) Security Update for Windows XP (KB957095) Security Update for Windows XP (KB957097) Security Update for Windows XP (KB958644) Security Update for Windows XP (KB958687) SoftSkies Sonic DLA Sonic RecordNow Audio Sonic RecordNow Copy Sonic RecordNow Data Sonic Update Manager Spybot - Search & Destroy Spybot - Search & Destroy 1.4 SpywareBlaster 4.1 The Print Shop Premier Edition 5.0 Update for Windows XP (KB951072-v2) Update for Windows XP (KB951978) Update for Windows XP (KB955839) VGA Dual-Mode Camera Viewpoint Media Player Wal-Mart Digital Photo Manager WebFldrs XP Windows Backup Utility Windows Driver Package - Camera Maker (MR97310_VGA_DUAL_CAMERA) Image 03/30/2004 2.0.0.0 Windows Genuine Advantage Notifications (KB905474) Windows Genuine Advantage v1.3.0254.0 Windows Genuine Advantage Validation Tool (KB892130) Windows Imaging Component Windows Installer Clean Up Windows Internet Explorer 7 Windows Live installer Windows Live Mail Windows Live Messenger Windows Live OneCare Family Safety Windows Live OneCare safety scanner Windows Live Photo Gallery Windows Live Sign-in Assistant Windows Live Writer Windows Media Format 11 runtime Windows Media Player 10 Windows Media Player 11 Windows XP Service Pack 3 Works Upgrade ==== Event Viewer Messages From Past Week ======== 1/21/2009 4:21:13 AM, error: atapi [9] - The device, \Device\Ide\IdePort0, did not respond within the timeout period. 1/20/2009 8:38:53 PM, error: SideBySide [59] - Generate Activation Context failed for C:\PROGRA~1 \COMMON~1\MICROS~1\SMARTT~1\FNAME.DLL. Reference error message: The operation completed successfully. . 1/20/2009 8:38:53 PM, error: SideBySide [59] - Resolve Partial Assembly failed for Microsoft.VC80.MFC. Reference error message: The referenced assembly is not installed on your system. . 1/20/2009 8:38:53 PM, error: SideBySide [32] - Dependent Assembly Microsoft.VC80.MFC could not be found and Last Error was The referenced assembly is not installed on your system. 1/20/2009 8:38:53 PM, error: SideBySide [59] - Generate Activation Context failed for C:\PROGRA~1 \COMMON~1\MICROS~1\SMARTT~1\MOFL.DLL. Reference error message: The operation completed successfully. . 1/18/2009 8:43:41 PM, error: SideBySide [59] - Generate Activation Context failed for C:\PROGRA~1 \COMMON~1\MICROS~1\SMARTT~1 \FPLACE.DLL. Reference error message: The operation completed successfully. . 1/18/2009 8:43:41 PM, error: SideBySide [59] - Generate Activation Context failed for C:\PROGRA~1 \COMMON~1\MICROS~1\SMARTT~1\FDATE.DLL. Reference error message: The operation completed successfully. . 1/18/2009 8:43:40 PM, error: SideBySide [59] - Generate Activation Context failed for C:\PROGRA~1 \COMMON~1\MICROS~1\SMARTT~1 \FSTOCK.DLL. Reference error message: The operation completed successfully. . 1/18/2009 8:43:40 PM, error: SideBySide [59] - Generate Activation Context failed for C:\PROGRA~1 \COMMON~1\MICROS~1\SMARTT~1 \FPERSON.DLL. Reference error message: The operation completed successfully. . ==== End Of File ===========================
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#9
January 26th, 2009, 03:22 AM
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There are several errors in your Event log that should be fixed after downloading and installing the Microsoft Visual C++ 2008 Redistributable Package.
Reboot afterwards and let me know if this made any difference.
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#10
January 27th, 2009, 01:17 AM
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okay, so far, so good. The mouse is working. Type is showing up when I hit the keys. MS Word opened with no problem. Web pages are opening and closing faster. Thanks so much! I think that it is time that I check out the subscription link. This experience has definitely been worth it! Thanks again!
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Support for our site is always appreciated.
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#13
January 27th, 2009, 04:15 AM
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There is no evidence of any malware in your log so if you have spoken to your ISP and they have confirmed the problem is not at their end, I would think the problem is caused by a program running at startup.
What browser do you use?
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#14
January 27th, 2009, 11:24 AM
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My browser is IE 7.
I will contact my ISP again. I have looked at all of the startup programs in msconfig, and the ones that are checked appear legitimate. I use answersthatwork.com when I am unsure of a program. The checked programs are: smax4pnp intelMEM DVDLauncher ISUSPM dltbmgr igfxpers CitiVAN ashDisp fssui dsca sprtcmd Reader_sl ctfmon TeaTimer CTDetect sprtcmd (not sure why that is on there twice) DSAgnt
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#15
January 27th, 2009, 11:46 AM
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Close IE and go to Start > Run and type:
iexplore.exe -extoff and ok. IE will open with a message saying that IE is running without add-ons. Click on your Home Page and try the surfing now. Is it still slow?
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