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#1
June 13th, 2012, 01:04 PM
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Nothing happening + Blue screen
Hi, so, if I am in the wrong section then please feel free to direct me to the right one.
Okay, so for the last few weeks Firefox has been crashing all the time. I thought it was a Firefox issue (still may be) but was in the middle of exams etc and wasn't in a position to start trying to fix it or anything. Then my partner wanted to put some music on from her Mac to put on my iPod (as her iPod broke) and since then the computer is just not working. She said when she tried to do it it just kept freezing and was impossible to use and now it is still. I went away for a few days and now I am back and it is still not working. I have just opened in safe mode and tried to system restore but apparently it failed. I am now running a scan in safe mode but I am not counting on it fixing anything. After attempting the system restore it opened in normal mode but then I got a blue screen. When it opened again I got the following message regarding it having shutdown unexpectedly: Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 2057 Additional information about the problem: BCCode: 3b BCP1: 00000000C0000005 BCP2: FFFFF800034A4AA4 BCP3: FFFFF880077B8600 BCP4: 0000000000000000 OS Version: 6_1_7601 Service Pack: 1_0 Product: 768_1 Files that help describe the problem: C:\Windows\Minidump\061312-29624-01.dmp C:\Windows\Temp\WER-46737-0.sysdata.xml I have copied this info so I hope it is correct. Using my partner's computer right now but hopefully mine will run enough to let me do any tests you might need me to. Of course the damned thing is like a month out of warranty! I really can't afford a new one and I need to have a computer for uni. Please tell me someone can help!! Many thanks in advance! 
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#2
June 14th, 2012, 12:14 AM
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That code usually indicates an issue with the graphics card driver but there are other possibilities too.
Look in Event Viewer to see if there is more detailed information available To do this, click Start and type eventvwr.msc and hit Enter. Expand the "Windows Logs" category, and select "Application". Find the error which matches the date/time when the crash occurred. Next rightclick on the entry, click Copy, and click Copy Details as Text. This copies the log to Windows Clipboard. Paste the log (CTRL+V) when you next reply.
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#3
June 14th, 2012, 11:03 AM
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Hi, thank you so much for your response!
I spent ages typing a reply to this and then something happened and I lost it! Grrrr! Okay, so there are many errors, most apparently due to "Bonjour Service", whatever that is. I am not sure when Firefox started playing up, but I think the final crash that stopped it working was on Thursday, and there are many errors of the "Bonjour Service" kind on that day, but there is one that is an "Application Error", would that be it (although it seems to late in the day, later than the problems started I think). Let me know if this is the right one and I will send you the log. (I will be able to copy it on to a memory stick right? Cannot access the internet at all from my machine) Just as an update, the computer now seems to be working fine I just can't get online on any of my browsers (Firefox, IE, Chrome). I am connected, but the pages just don't load. I have been connecting my laptop to my tv via an HDMI cable so I can watch things on the big screen, could this have damaged my graphics card or something? Many thanks.
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#4
June 14th, 2012, 11:54 PM
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It's hard to know what the issue might be. It might help if I can see some logs of what is running on your computer. Go here and download DDS to your Desktop and doubleclick on DDS.scr to run it. When the scan has finished, two logs will open. Copy and paste both reports in this topic. The logs will be reasonably large so you may have to divide them into sections and make several posts to post them.
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#5
June 15th, 2012, 11:35 AM
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OK, here goes, this is the DDS.txt file
. DDS (Ver_2011-08-26.01) - NTFSAMD64 Internet Explorer: 9.0.8112.16421 BrowserJavaVersion: 10.4.0 Run by Kate at 10:52:46 on 2012-06-15 Microsoft Windows 7 Home Premium 6.1.7601.1.1252.44.1033.18.1913.594 [GMT 1:00] . AV: McAfee Anti-Virus and Anti-Spyware *Enabled/Outdated* {86355677-4064-3EA7-ABB3-1B136EB04637} AV: Lavasoft Ad-Aware *Disabled/Outdated* {445B48C3-0FA4-6B16-8F07-6506F305D800} AV: AVG Anti-Virus Free Edition 2012 *Enabled/Outdated* {5A2746B1-DEE9-F85A-FBCD-ADB11639C5F0} SP: Lavasoft Ad-Aware *Disabled/Outdated* {FF3AA927-299E-6498-B5B7-5E74888292BD} SP: AVG Anti-Virus Free Edition 2012 *Enabled/Outdated* {E146A755-F8D3-F7D4-C17D-96C36DBE8F4D} SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46} SP: McAfee Anti-Virus and Anti-Spyware *Enabled/Outdated* {3D54B793-665E-3129-9103-206115370C8A} FW: McAfee Firewall *Enabled* {BE0ED752-0A0B-3FFF-80EC-B2269063014C} FW: AVG Firewall *Disabled* {621CC794-9486-F902-D092-0484E8EA828B} FW: Lavasoft Ad-Aware *Disabled* {7C60C9E6-45CB-6A4E-A458-CC330DD69F7B} . ============== Running Processes =============== . C:\PROGRA~2\AVG\AVG2012\avgrsa.exe C:\Program Files (x86)\AVG\AVG2012\avgcsrva.exe C:\Windows\system32\wininit.exe C:\Windows\system32\lsm.exe C:\Windows\system32\svchost.exe -k DcomLaunch C:\Windows\system32\svchost.exe -k RPCSS C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted C:\Windows\system32\svchost.exe -k netsvcs C:\Windows\system32\svchost.exe -k LocalService C:\Windows\system32\svchost.exe -k NetworkService C:\Windows\System32\spoolsv.exe C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork C:\Program Files (x86)\Ad-Aware Antivirus\AdAwareService.exe C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe C:\Program Files (x86)\AVG\AVG10\avgfws.exe C:\Program Files (x86)\AVG\AVG2012\avgwdsvc.exe C:\Program Files\Bonjour\mDNSResponder.exe C:\Program Files (x86)\McAfee\SiteAdvisor\McSACore.exe C:\Program Files\Common Files\McAfee\SystemCore\mfevtps.exe C:\Windows\system32\svchost.exe -k imgsvc C:\Windows\system32\rundll32.exe C:\Windows\system32\rundll32.exe C:\Windows\SysWOW64\rundll32.exe C:\Program Files (x86)\Toshiba TEMPRO\TemproSvc.exe C:\Program Files (x86)\AVG\AVG2012\avgnsa.exe C:\Windows\system32\taskhost.exe C:\Windows\system32\Dwm.exe C:\Windows\Explorer.EXE C:\Windows\system32\TODDSrv.exe C:\Program Files\TOSHIBA\Power Saver\TosCoSrv.exe C:\Program Files\TOSHIBA\TECO\TecoService.exe C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\10.2.0\ToolbarUpdater.exe C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosWaitSrv.exe C:\Windows\System32\igfxtray.exe C:\Program Files\TOSHIBA\Power Saver\TPwrMain.exe C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe C:\Program Files\Synaptics\SynTP\SynTPEnh.exe C:\Program Files\TOSHIBA\TECO\TEco.exe C:\Program Files\TOSHIBA\TPHM\TosWaitSrv.exe C:\Program Files\Canon\MyPrinter\BJMYPRT.EXE C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe C:\Program Files (x86)\Skype\Phone\Skype.exe C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe C:\Program Files\Common Files\McAfee\SystemCore\mcshield.exe C:\Users\Kate\AppData\Roaming\Dropbox\bin\Dropbox. exe C:\Program Files\Common Files\McAfee\SystemCore\mfefire.exe C:\Program Files (x86)\AVG\AVG2012\AVGIDSAgent.exe C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe C:\Windows\system32\SearchIndexer.exe C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted C:\Windows\system32\taskeng.exe C:\Program Files (x86)\TOSHIBA\ConfigFree\NDSTray.exe C:\Program Files (x86)\TOSHIBA\Utilities\KeNotify.exe C:\Program Files\Synaptics\SynTP\SynTPHelper.exe C:\Program Files\McAfee.com\Agent\mcagent.exe C:\Program Files (x86)\AVG\AVG2012\avgtray.exe C:\Program Files (x86)\AVG Secure Search\vprot.exe C:\Program Files (x86)\Canon\Solution Menu EX\CNSEMAIN.EXE C:\Program Files (x86)\iTunes\iTunesHelper.exe C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe C:\ProgramData\Ad-Aware Browsing Protection\adawarebp.exe C:\PROGRA~2\AD-AWA~1\AdAware.exe C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation C:\Windows\splwow64.exe C:\Program Files\Windows Media Player\wmpnetwk.exe C:\Windows\System32\svchost.exe -k LocalServicePeerNet C:\Program Files (x86)\Windows Live\Contacts\wlcomm.exe C:\Program Files (x86)\TOSHIBA\ConfigFree\CFSwMgr.exe C:\Windows\system32\svchost.exe -k SDRSVC C:\Program Files\iPod\bin\iPodService.exe C:\Windows\system32\DllHost.exe C:\Program Files\McAfee\VirusScan\mcods.exe C:\Program Files (x86)\Windows Live\Photo Gallery\WLXPhotoGallery.exe C:\Windows\system32\mmc.exe C:\Windows\system32\taskmgr.exe C:\Windows\system32\taskhost.exe C:\Windows\system32\taskeng.exe C:\Program Files (x86)\Google\Update\GoogleUpdate.exe C:\Windows\system32\WUDFHost.exe C:\Windows\system32\wbem\wmiprvse.exe C:\Program Files (x86)\AVG\AVG2012\avgmfapx.exe C:\Windows\SysWOW64\cmd.exe C:\Windows\system32\conhost.exe C:\Windows\SysWOW64\cscript.exe C:\Windows\system32\wbem\wmiprvse.exe . ============== Pseudo HJT Report =============== . uStart Page = hxxp://www.google.com/ig/redirectdomain?brand=TSEH&bmod=TSEH uDefault_Page_URL = hxxp://www.google.com/ig/redirectdomain?brand=TSEH&bmod=TSEH uInternet Settings,ProxyOverride = *.local uURLSearchHooks: H - No File uURLSearchHooks: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll uURLSearchHooks: H - No File mURLSearchHooks: H - No File mWinlogon: Userinit=userinit.exe BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll BHO: DivX Plus Web Player HTML5 <video>: {326e768d-4182-46fd-9c16-1449a49795f4} - C:\Program Files (x86)\DivX\DivX Plus Web Player\npdivx32.dll BHO: Canon Easy-WebPrint EX BHO: {3785d0ad-bfff-47f6-bf5b-a587c162fed9} - C:\Program Files (x86)\Canon\Easy-WebPrint EX\ewpexbho.dll BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - C:\Program Files (x86)\AVG\AVG2012\avgssie.dll BHO: DivX HiQ: {593ddec6-7468-4cdd-90e1-42dadaa222e9} - C:\Program Files (x86)\DivX\DivX Plus Web Player\npdivx32.dll BHO: Java(tm) Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - C:\Program Files (x86)\Common Files\McAfee\SystemCore\ScriptSn.20120428155828.dl l BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll BHO: AVG Security Toolbar: {95b7759c-8c7f-4bf1-b163-73684a933233} - C:\Program Files (x86)\AVG Secure Search\10.2.0.3\AVG Secure Search_toolbar.dll BHO: Windows Live Messenger Companion Helper: {9fdde16b-836f-4806-ab1f-1455cbeff289} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll BHO: Skype Browser Helper: {ae805869-2e5c-4ed4-8f7b-f1f7851a4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll BHO: McAfee SiteAdvisor BHO: {b164e929-a1b6-4a06-b104-2cd0e90a88ff} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll TB: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll TB: {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No File TB: AVG Security Toolbar: {95b7759c-8c7f-4bf1-b163-73684a933233} - C:\Program Files (x86)\AVG Secure Search\10.2.0.3\AVG Secure Search_toolbar.dll TB: Canon Easy-WebPrint EX: {759d9886-0c6f-4498-bab6-4a5f47c6c72f} - C:\Program Files (x86)\Canon\Easy-WebPrint EX\ewpexhlp.dll TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll TB: {BA14329E-9550-4989-B3F2-9732E92D17CC} - No File EB: Canon Easy-WebPrint EX: {21347690-ec41-4f9a-8887-1f4aee672439} - C:\Program Files (x86)\Canon\Easy-WebPrint EX\ewpexhlp.dll uRun: [msnmsgr] "C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe" /background uRun: [Skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /minimized /regrun mRun: [SVPWUTIL] C:\Program Files (x86)\TOSHIBA\Utilities\SVPWUTIL.exe SVPwUTIL mRun: [HWSetup] "C:\Program Files\TOSHIBA\Utilities\HWSetup.exe" hwSetUP mRun: [KeNotify] C:\Program Files (x86)\TOSHIBA\Utilities\KeNotify.exe mRun: [TWebCamera] "%ProgramFiles%\TOSHIBA\TOSHIBA Web Camera Application\TWebCamera.exe" autorun mRun: [mcui_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" mRun: [AVG_TRAY] "C:\Program Files (x86)\AVG\AVG2012\avgtray.exe" mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe" mRun: [vProt] "C:\Program Files (x86)\AVG Secure Search\vprot.exe" mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime mRun: [CanonSolutionMenuEx] C:\Program Files (x86)\Canon\Solution Menu EX\CNSEMAIN.EXE /logon mRun: [ROC_roc_dec12] "C:\Program Files (x86)\AVG Secure Search\ROC_roc_dec12.exe" /PROMPT /CMPID=roc_dec12 mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe" mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe" mRun: [Ad-Aware Browsing Protection] "C:\ProgramData\Ad-Aware Browsing Protection\adawarebp.exe" mRun: [Ad-Aware Antivirus] "C:\Program Files (x86)\Ad-Aware Antivirus\AdAwareLauncher" --windows-run dRun: [TOSHIBA Online Product Information] C:\Program Files (x86)\TOSHIBA\Toshiba Online Product Information\topi.exe StartupFolder: C:\Users\Kate\AppData\Roaming\MICROS~1\Windows\STA RTM~1\Programs\Startup\Dropbox.lnk - C:\Users\Kate\AppData\Roaming\Dropbox\bin\Dropbox. exe StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Sta rtup\ADOBEG~1.LNK - C:\Program Files (x86)\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe mPolicies-explorer: NoActiveDesktop = 1 (0x1) mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1) mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5) mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3) mPolicies-system: EnableUIADesktopToggle = 0 (0x0) IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~2\OFFICE11\EXCEL.EXE/3000 IE: {0000036B-C524-4050-81A0-243669A86B9F} - {B63DBA5F-523F-4B9C-A43D-65DF1977EAD3} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - C:\PROGRA~2\MICROS~2\OFFICE11\REFIEBAR.DLL TCP: DhcpNameServer = 192.168.0.1 TCP: Interfaces\{F8AB9912-8969-4E6A-8488-FD7595D81E8B} : DhcpNameServer = 192.168.0.1 TCP: Interfaces\{F8AB9912-8969-4E6A-8488-FD7595D81E8B}\244584F6D65684572623D273630523 : DhcpNameServer = 192.168.1.254 TCP: Interfaces\{F8AB9912-8969-4E6A-8488-FD7595D81E8B}\4527964656E647 : DhcpNameServer = 192.168.1.1 Filter: application/x-mfe-ipt - {3EF5086B-5478-4598-A054-786C45D75692} - c:\PROGRA~2\McAfee\MSC\McSnIePl.dll Handler: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~2\McAfee\SITEAD~1\McIEPlg.dll Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files (x86)\AVG\AVG2012\avgpp.dll Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~2\McAfee\SITEAD~1\McIEPlg.dll Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL Handler: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - C:\Program Files (x86)\Common Files\AVG Secure Search\ViProtocolInstaller\10.2.0\ViProtocol.dll Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll BHO-X64: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll BHO-X64: AcroIEHelperStub - No File BHO-X64: DivX Plus Web Player HTML5 <video>: {326E768D-4182-46FD-9C16-1449A49795F4} - C:\Program Files (x86)\DivX\DivX Plus Web Player\npdivx32.dll BHO-X64: Increase performance and video formats for your HTML5 <video> - No File BHO-X64: Canon Easy-WebPrint EX BHO: {3785D0AD-BFFF-47F6-BF5B-A587C162FED9} - C:\Program Files (x86)\Canon\Easy-WebPrint EX\ewpexbho.dll BHO-X64: Canon Easy-WebPrint EX BHO - No File BHO-X64: AVG Safe Search: {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files (x86)\AVG\AVG2012\avgssie.dll BHO-X64: WormRadar.com IESiteBlocker.NavFilter - No File BHO-X64: DivX HiQ: {593DDEC6-7468-4cdd-90E1-42DADAA222E9} - C:\Program Files (x86)\DivX\DivX Plus Web Player\npdivx32.dll BHO-X64: Use the DivX Plus Web Player to watch web videos with less interruptions and smoother playback on supported sites - No File BHO-X64: Java(tm) Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll BHO-X64: scriptproxy: {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files (x86)\Common Files\McAfee\SystemCore\ScriptSn.20120428155828.dl l BHO-X64: scriptproxy - No File BHO-X64: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll BHO-X64: AVG Security Toolbar: {95B7759C-8C7F-4BF1-B163-73684A933233} - C:\Program Files (x86)\AVG Secure Search\10.2.0.3\AVG Secure Search_toolbar.dll BHO-X64: Windows Live Messenger Companion Helper: {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll BHO-X64: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll BHO-X64: Skype Browser Helper: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll BHO-X64: SkypeIEPluginBHO - No File BHO-X64: McAfee SiteAdvisor BHO: {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll BHO-X64: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll TB-X64: McAfee SiteAdvisor Toolbar: {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll TB-X64: {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No File TB-X64: AVG Security Toolbar: {95B7759C-8C7F-4BF1-B163-73684A933233} - C:\Program Files (x86)\AVG Secure Search\10.2.0.3\AVG Secure Search_toolbar.dll TB-X64: Canon Easy-WebPrint EX: {759D9886-0C6F-4498-BAB6-4A5F47C6C72F} - C:\Program Files (x86)\Canon\Easy-WebPrint EX\ewpexhlp.dll TB-X64: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll TB-X64: {BA14329E-9550-4989-B3F2-9732E92D17CC} - No File EB-X64: {21347690-EC41-4F9A-8887-1F4AEE672439} - No File mRun-x64: [SVPWUTIL] C:\Program Files (x86)\TOSHIBA\Utilities\SVPWUTIL.exe SVPwUTIL mRun-x64: [HWSetup] "C:\Program Files\TOSHIBA\Utilities\HWSetup.exe" hwSetUP mRun-x64: [KeNotify] C:\Program Files (x86)\TOSHIBA\Utilities\KeNotify.exe mRun-x64: [TWebCamera] "%ProgramFiles%\TOSHIBA\TOSHIBA Web Camera Application\TWebCamera.exe" autorun mRun-x64: [mcui_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey mRun-x64: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" mRun-x64: [AVG_TRAY] "C:\Program Files (x86)\AVG\AVG2012\avgtray.exe" mRun-x64: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe" mRun-x64: [vProt] "C:\Program Files (x86)\AVG Secure Search\vprot.exe" mRun-x64: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime mRun-x64: [CanonSolutionMenuEx] C:\Program Files (x86)\Canon\Solution Menu EX\CNSEMAIN.EXE /logon mRun-x64: [ROC_roc_dec12] "C:\Program Files (x86)\AVG Secure Search\ROC_roc_dec12.exe" /PROMPT /CMPID=roc_dec12 mRun-x64: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe" mRun-x64: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe" mRun-x64: [Ad-Aware Browsing Protection] "C:\ProgramData\Ad-Aware Browsing Protection\adawarebp.exe" mRun-x64: [Ad-Aware Antivirus] "C:\Program Files (x86)\Ad-Aware Antivirus\AdAwareLauncher" --windows-run . ================= FIREFOX =================== . FF - ProfilePath - C:\Users\Kate\AppData\Roaming\Mozilla\Firefox\Prof iles\8nssll8i.default\ FF - prefs.js: browser.search.selectedEngine - Google FF - prefs.js: browser.startup.homepage - www.imdb.com FF - prefs.js: keyword.URL - hxxp://search.conduit.com/ResultsExt.aspx?ctid=CT2504091&SearchSource=2&q= FF - prefs.js: network.proxy.type - 4 FF - plugin: c:\progra~2\mcafee\msc\npMcSnFFPl.dll FF - plugin: C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AIR\nppdf32.dll FF - plugin: C:\Program Files (x86)\Adobe\Reader 9.0\Reader\AIR\nppdf32.dll FF - plugin: C:\Program Files (x86)\Canon\Easy-PhotoPrint EX\NPEZFFPI.DLL FF - plugin: C:\Program Files (x86)\DivX\DivX OVS Helper\npovshelper.dll FF - plugin: C:\Program Files (x86)\DivX\DivX Plus Web Player\npdivx32.dll FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.111\npGoogleUpdate3.dll FF - plugin: C:\Program Files (x86)\Java\jre6\bin\new_plugin\npdeployJava1.dll FF - plugin: C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll FF - plugin: C:\Program Files (x86)\McAfee\SiteAdvisor\NPMcFFPlg32.dll FF - plugin: C:\Program Files (x86)\Microsoft Silverlight\5.0.61118.0\npctrlui.dll FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\npclntax_ClickPotatoLiteSA.dll FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\npdeployJava1.dll FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_2_20 2_235.dll FF - plugin: C:\Windows\SysWOW64\npDeployJava1.dll FF - plugin: C:\Windows\SysWOW64\npmproxy.dll . ---- FIREFOX POLICIES ---- FF - user.js: yahoo.homepage.dontask - true ============= SERVICES / DRIVERS =============== . R0 AVGIDSEH;AVGIDSEH;C:\Windows\system32\DRIVERS\AVGI DSEH.Sys --> C:\Windows\system32\DRIVERS\AVGIDSEH.Sys [?] R0 Avgrkx64;AVG Anti-Rootkit Driver;C:\Windows\system32\DRIVERS\avgrkx64.sys --> C:\Windows\system32\DRIVERS\avgrkx64.sys [?] R0 mfehidk;McAfee Inc. mfehidk;C:\Windows\system32\drivers\mfehidk.sys --> C:\Windows\system32\drivers\mfehidk.sys [?] R0 mfewfpk;McAfee Inc. mfewfpk;C:\Windows\system32\drivers\mfewfpk.sys --> C:\Windows\system32\drivers\mfewfpk.sys [?] R0 tos_sps64;TOSHIBA tos_sps64 Service;C:\Windows\system32\DRIVERS\tos_sps64.sys --> C:\Windows\system32\DRIVERS\tos_sps64.sys [?] R1 Avgldx64;AVG AVI Loader Driver;C:\Windows\system32\DRIVERS\avgldx64.sys --> C:\Windows\system32\DRIVERS\avgldx64.sys [?] R1 Avgmfx64;AVG Mini-Filter Resident Anti-Virus Shield;C:\Windows\system32\DRIVERS\avgmfx64.sys --> C:\Windows\system32\DRIVERS\avgmfx64.sys [?] R1 Avgtdia;AVG TDI Driver;C:\Windows\system32\DRIVERS\avgtdia.sys --> C:\Windows\system32\DRIVERS\avgtdia.sys [?] R1 mfenlfk;McAfee NDIS Light Filter;C:\Windows\system32\DRIVERS\mfenlfk.sys --> C:\Windows\system32\DRIVERS\mfenlfk.sys [?] R1 SbFw;SbFw;C:\Windows\system32\drivers\SbFw.sys --> C:\Windows\system32\drivers\SbFw.sys [?] R1 SBRE;SBRE;C:\Windows\System32\drivers\SBREDrv.sys [2011-10-26 101112] R1 vwififlt;Virtual WiFi Filter Driver;C:\Windows\system32\DRIVERS\vwififlt.sys --> C:\Windows\system32\DRIVERS\vwififlt.sys [?] R2 Ad-Aware Service;Ad-Aware Service;C:\Program Files (x86)\Ad-Aware Antivirus\AdAwareService.exe [2012-5-3 1226096] R2 AdobeARMservice;Adobe Acrobat Update Service;C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe [2012-1-3 63928] R2 avgfws;AVG Firewall;C:\Program Files (x86)\AVG\AVG10\avgfws.exe [2011-3-10 2708024] R2 AVGIDSAgent;AVGIDSAgent;C:\Program Files (x86)\AVG\AVG2012\AVGIDSAgent.exe [2011-10-12 4433248] R2 avgwd;AVG WatchDog;C:\Program Files (x86)\AVG\AVG2012\avgwdsvc.exe [2011-8-2 192776] R2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;C:\Program Files (x86)\McAfee\SiteAdvisor\mcsacore.exe [2012-3-19 103440] R2 McMPFSvc;McAfee Personal Firewall Service;C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe [2011-12-16 249936] R2 McNaiAnn;McAfee VirusScan Announcer;C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe [2011-12-16 249936] R2 McProxy;McAfee Proxy Service;C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe [2011-12-16 249936] R2 McShield;McAfee McShield;C:\Program Files\Common Files\McAfee\SystemCore\mcshield.exe [2010-8-23 199272] R2 mfefire;McAfee Firewall Core Service;C:\Program Files\Common Files\McAfee\SystemCore\mfefire.exe [2010-8-23 210584] R2 mfevtp;McAfee Validation Trust Protection Service;C:\Program Files\Common Files\McAfee\SystemCore\mfevtps.exe [2010-8-23 162192] R2 sbapifs;sbapifs;C:\Windows\system32\DRIVERS\sbapif s.sys --> C:\Windows\system32\DRIVERS\sbapifs.sys [?] R2 TemproMonitoringService;Notebook Performance Tuning Service (TEMPRO);C:\Program Files (x86)\Toshiba TEMPRO\TemproSvc.exe [2010-10-26 124368] R2 TVALZFL;TOSHIBA ACPI-Based Value Added Logical and General Purpose Device Filter Driver;C:\Windows\system32\DRIVERS\TVALZFL.sys --> C:\Windows\system32\DRIVERS\TVALZFL.sys [?] R3 AVGIDSDriver;AVGIDSDriver;C:\Windows\system32\DRIV ERS\AVGIDSDriver.Sys --> C:\Windows\system32\DRIVERS\AVGIDSDriver.Sys [?] R3 AVGIDSFilter;AVGIDSFilter;C:\Windows\system32\DRIV ERS\AVGIDSFilter.Sys --> C:\Windows\system32\DRIVERS\AVGIDSFilter.Sys [?] R3 cfwids;McAfee Inc. cfwids;C:\Windows\system32\drivers\cfwids.sys --> C:\Windows\system32\drivers\cfwids.sys [?] R3 IntcHdmiAddService;Intel(R) High Definition Audio HDMI;C:\Windows\system32\drivers\IntcHdmi.sys --> C:\Windows\system32\drivers\IntcHdmi.sys [?] R3 mfeavfk;McAfee Inc. mfeavfk;C:\Windows\system32\drivers\mfeavfk.sys --> C:\Windows\system32\drivers\mfeavfk.sys [?] R3 mfefirek;McAfee Inc. mfefirek;C:\Windows\system32\drivers\mfefirek.sys --> C:\Windows\system32\drivers\mfefirek.sys [?] R3 mferkdet;McAfee Inc. mferkdet;C:\Windows\system32\drivers\mferkdet.sys --> C:\Windows\system32\drivers\mferkdet.sys [?] R3 PGEffect;Pangu effect driver;C:\Windows\system32\DRIVERS\pgeffect.sys --> C:\Windows\system32\DRIVERS\pgeffect.sys [?] R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\system32\DRIVERS\Rt64win7.sys --> C:\Windows\system32\DRIVERS\Rt64win7.sys [?] R3 RTL8187B;Realtek RTL8187B Wireless 802.11b/g 54Mbps USB 2.0 Network Adapter;C:\Windows\system32\DRIVERS\RTL8187B.sys --> C:\Windows\system32\DRIVERS\RTL8187B.sys [?] R3 SBFWIMCLMP;GFI Software Firewall NDIS IM Filter Miniport;C:\Windows\system32\DRIVERS\SBFWIM.sys --> C:\Windows\system32\DRIVERS\SBFWIM.sys [?] R3 sbhips;sbhips;C:\Windows\system32\drivers\sbhips.s ys --> C:\Windows\system32\drivers\sbhips.sys [?] R3 sbwtis;sbwtis;C:\Windows\system32\DRIVERS\sbwtis.s ys --> C:\Windows\system32\DRIVERS\sbwtis.sys [?] S2 cfWiMAXService;ConfigFree WiMAX Service;C:\Program Files (x86)\TOSHIBA\ConfigFree\CFIWmxSvcs64.exe [2009-8-10 248688] S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\ v4.0.30319\mscorsvw.exe [2010-3-18 130384] S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework6 4\v4.0.30319\mscorsvw.exe [2010-3-18 138576] S2 ConfigFree Gadget Service;ConfigFree Gadget Service;C:\Program Files (x86)\TOSHIBA\ConfigFree\CFProcSRVC.exe [2009-7-14 42368] S2 ConfigFree Service;ConfigFree Service;C:\Program Files (x86)\TOSHIBA\ConfigFree\CFSvcs.exe [2009-3-10 46448] S2 gupdate;Google Update Service (gupdate);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2010-4-25 135664] S2 SBAMSvc;Ad-Aware;C:\Program Files (x86)\Ad-Aware Antivirus\SBAMSvc.exe [2011-12-19 3289032] S2 SkypeUpdate;Skype Updater;C:\Program Files (x86)\Skype\Updater\Updater.exe [2012-2-29 158856] S3 AdobeFlashPlayerUpdateSvc;Adobe Flash Player Update Service;C:\Windows\SysWOW64\Macromed\Flash\FlashPl ayerUpdateService.exe [2012-4-3 257696] S3 androidusb;SAMSUNG Android Composite ADB Interface Driver;C:\Windows\system32\Drivers\ssadadb.sys --> C:\Windows\system32\Drivers\ssadadb.sys [?] S3 fssfltr;fssfltr;C:\Windows\system32\DRIVERS\fssflt r.sys --> C:\Windows\system32\DRIVERS\fssfltr.sys [?] S3 fsssvc;Windows Live Family Safety Service;C:\Program Files (x86)\Windows Live\Family Safety\fsssvc.exe [2012-3-8 1492840] S3 gupdatem;Google Update Service (gupdatem);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2010-4-25 135664] S3 MozillaMaintenance;Mozilla Maintenance Service;C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe [2012-5-2 129976] S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\Windows\system32\Drivers\RtsUStor.sys --> C:\Windows\system32\Drivers\RtsUStor.sys [?] S3 SBFWIMCL;GFI Software Firewall NDIS IM Filter Service;C:\Windows\system32\DRIVERS\sbfwim.sys --> C:\Windows\system32\DRIVERS\sbfwim.sys [?] S3 ssadbus;SAMSUNG Android USB Composite Device driver (WDM);C:\Windows\system32\DRIVERS\ssadbus.sys --> C:\Windows\system32\DRIVERS\ssadbus.sys [?] S3 ssadmdfl;SAMSUNG Android USB Modem (Filter);C:\Windows\system32\DRIVERS\ssadmdfl.sys --> C:\Windows\system32\DRIVERS\ssadmdfl.sys [?] S3 ssadmdm;SAMSUNG Android USB Modem Drivers;C:\Windows\system32\DRIVERS\ssadmdm.sys --> C:\Windows\system32\DRIVERS\ssadmdm.sys [?] S3 ssadserd;SAMSUNG Android USB Diagnostic Serial Port (WDM);C:\Windows\system32\DRIVERS\ssadserd.sys --> C:\Windows\system32\DRIVERS\ssadserd.sys [?] S3 TsUsbFlt;TsUsbFlt;C:\Windows\system32\drivers\tsus bflt.sys --> C:\Windows\system32\drivers\tsusbflt.sys [?] S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\system32\Drivers\usbaapl64.sys --> C:\Windows\system32\Drivers\usbaapl64.sys [?] S3 WSDPrintDevice;WSD Print Support via UMB;C:\Windows\system32\DRIVERS\WSDPrint.sys --> C:\Windows\system32\DRIVERS\WSDPrint.sys [?] S3 WSDScan;WSD Scan Support via UMB;C:\Windows\system32\DRIVERS\WSDScan.sys --> C:\Windows\system32\DRIVERS\WSDScan.sys [?] . =============== Created Last 30 ================ . 2012-06-15 09:46:24 -------- d-----w- C:\Users\Kate\AppData\Local\{0D5C6679-254A-49CA-BA03-17937CA273E0} 2012-06-14 20:12:57 -------- d-----w- C:\Users\Kate\AppData\Local\{4D479055-932B-406B-9DE5-B3A6F5F732E4} 2012-06-14 08:07:17 -------- d-----w- C:\Users\Kate\AppData\Local\{704299B3-53DB-43C0-9AFC-22622A705A22} 2012-06-13 20:10:00 -------- d-----w- C:\Users\Kate\AppData\Local\{C91AB15B-5473-4E19-AA96-BDFD579A906E} 2012-06-13 11:06:33 -------- d-----w- C:\Users\Kate\AppData\Local\{201548FD-4030-4475-8926-68F3B7C9CB92} 2012-06-07 22:56:55 -------- d-----w- C:\Users\Kate\AppData\Local\{13FA5069-73E8-4198-9F32-7D9734308013} 2012-06-07 22:55:31 -------- d-----w- C:\Users\Kate\AppData\Local\{1D560604-600D-4359-846A-E0D974FCE0E7} 2012-06-07 22:12:07 -------- d-----w- C:\Users\Kate\AppData\Local\{0FEAE245-B6B8-4D00-9CF0-61B42BE7C350} 2012-06-07 10:12:16 -------- d-----w- C:\Users\Kate\AppData\Local\{21FEAD6A-3A8B-490B-9437-E3D628179984} 2012-06-07 10:01:15 -------- d-----w- C:\Users\Kate\AppData\Local\{C7E1D5FA-C19C-42BF-AC66-00A0DAC97E9D} 2012-06-06 20:40:06 -------- d-----w- C:\Users\Kate\AppData\Local\{91938A94-00A3-4061-9551-62E344E18D9F} 2012-06-06 20:39:50 -------- d-----w- C:\Users\Kate\AppData\Local\{E2044844-3806-4002-8279-B4B5819438C7} 2012-06-06 08:38:27 -------- d-----w- C:\Users\Kate\AppData\Local\{DD761D6F-B3AE-4E1E-A3CF-D3CDE4B03D5D} 2012-06-06 08:36:01 -------- d-----w- C:\Users\Kate\AppData\Local\{5AE018CD-1517-4F0D-99B6-4F21E53F2370} 2012-06-05 11:22:25 -------- d-----w- C:\Users\Kate\AppData\Local\{9B72D105-E122-44DF-BCF1-43AD04193F6A} 2012-06-05 11:22:12 -------- d-----w- C:\Users\Kate\AppData\Local\{8C235C2F-4D30-413F-AD67-C7B48D6A11A5} 2012-06-04 23:20:44 -------- d-----w- C:\Users\Kate\AppData\Local\{FDFD047E-D336-46F8-B197-2EE929D4D3C5} 2012-06-04 23:20:05 -------- d-----w- C:\Users\Kate\AppData\Local\{A1BFF66F-6CA2-41C1-BD77-98F54590C595} 2012-06-04 12:08:25 -------- d-----w- C:\Users\Kate\AppData\Local\adaware 2012-06-04 12:04:21 60536 ----a-w- C:\Windows\System32\drivers\sbhips.sys 2012-06-04 12:02:43 119416 ----a-w- C:\Windows\System32\drivers\SbFwIm.sys 2012-06-04 12:02:42 256632 ----a-w- C:\Windows\System32\drivers\SbFw.sys 2012-06-04 12:02:33 45936 ----a-w- C:\Windows\System32\sbbd.exe 2012-06-04 12:02:04 -------- d-----w- C:\Program Files (x86)\Ad-Aware Antivirus 2012-06-04 11:53:44 -------- d-----w- C:\Users\Kate\AppData\Local\adawarebp 2012-06-04 11:53:40 -------- d-----w- C:\ProgramData\Ad-Aware Browsing Protection 2012-06-04 11:26:51 -------- d-----w- C:\Users\Kate\AppData\Roaming\Ad-Aware Antivirus 2012-06-04 11:17:01 -------- d-----w- C:\Users\Kate\AppData\Local\{5C68C0C2-9EA0-4158-AC62-623667E91FB6} 2012-06-04 11:14:46 -------- d-----w- C:\Users\Kate\AppData\Local\{3A3FC82D-3D91-456C-BEBD-EF2FF05AB3C4} 2012-06-03 17:49:40 -------- d-----w- C:\Users\Kate\AppData\Local\{F6A1C3DB-E4A2-40AD-86CD-FF7604C1CE1E} 2012-06-03 17:49:02 -------- d-----w- C:\Users\Kate\AppData\Local\{BA64A2D2-9E14-453A-BEBF-5CE5CD6E341B} 2012-06-02 21:48:33 -------- d-----w- C:\Users\Kate\AppData\Local\{DFCF8DDF-5BAE-47EF-9E7B-DE618C51D09F} 2012-06-02 21:47:21 -------- d-----w- C:\Users\Kate\AppData\Local\{14DC7F0B-D55B-46F9-B530-95E86B15C1E8} 2012-06-02 09:46:09 -------- d-----w- C:\Users\Kate\AppData\Local\{29E3DE2A-B466-49E8-B4E7-2DBA295F7D2B} 2012-06-02 09:45:19 -------- d-----w- C:\Users\Kate\AppData\Local\{B61F1EF7-9326-4910-9ED7-2788BD566594} 2012-06-01 11:22:43 -------- d-----w- C:\Users\Kate\AppData\Local\{C6DEE02F-DA10-4890-B3B6-8C55ADE5F905} 2012-06-01 11:22:22 -------- d-----w- C:\Users\Kate\AppData\Local\{F4C408E9-8E4B-4184-84A1-78E16F8D225B} 2012-05-31 22:43:30 -------- d-----w- C:\Users\Kate\AppData\Local\{B70AD34A-3F7D-4380-8912-2F30A2D22E26} 2012-05-31 22:43:01 -------- d-----w- C:\Users\Kate\AppData\Local\{F44FBDC6-F5FA-45A2-8677-FAF6C6CA5548} 2012-05-31 10:12:06 -------- d-----w- C:\Users\Kate\AppData\Local\{AB363D6C-B5B0-44D5-AAF0-53D1BDA17926} 2012-05-30 12:55:44 -------- d-----w- C:\Users\Kate\AppData\Local\{59828536-378B-490D-A0C2-FD8307A66300} 2012-05-28 22:46:08 -------- d-----w- C:\Users\Kate\AppData\Local\{B28A2588-234B-49BC-850F-20112B25A5A2} 2012-05-28 22:45:35 -------- d-----w- C:\Users\Kate\AppData\Local\{CF693E34-FA72-4DF3-8D24-698A96CE19AB} 2012-05-28 08:00:38 -------- d-----w- C:\Users\Kate\AppData\Local\{E0172E4A-5D57-4EEB-934C-F146527E613F} 2012-05-27 13:58:37 -------- d-----w- C:\Users\Kate\AppData\Local\{0521499C-BCB7-4E0F-A96E-6DFACCCF4A9F} 2012-05-27 01:57:33 -------- d-----w- C:\Users\Kate\AppData\Local\{0D28C71A-B83A-4EB6-85A2-C704A7CE837A} 2012-05-26 13:54:42 -------- d-----w- C:\Users\Kate\AppData\Local\{BD31E4F8-8AAF-474E-818F-37D0991BEABE} 2012-05-26 13:53:24 -------- d-----w- C:\Users\Kate\AppData\Local\{12D96FCB-031F-475D-B74A-1305BAFAFD07} 2012-05-17 21:34:14 -------- d-----w- C:\Users\Kate\AppData\Local\{783A221F-82BA-4F3D-BD58-34D505A59C3C} . ==================== Find3M ==================== . 2012-05-05 19:31:08 70304 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl 2012-05-05 19:31:08 419488 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe 2012-05-05 19:28:38 8744608 ----a-w- C:\Windows\SysWow64\FlashPlayerInstaller.exe 2012-05-02 22:52:23 772552 ----a-w- C:\Windows\SysWow64\npDeployJava1.dll 2012-05-02 22:52:23 687560 ----a-w- C:\Windows\SysWow64\deployJava1.dll 2012-05-02 22:46:36 955848 ----a-w- C:\Windows\System32\npDeployJava1.dll 2012-05-02 22:46:36 839112 ----a-w- C:\Windows\System32\deployJava1.dll 2012-03-31 06:05:57 5559664 ----a-w- C:\Windows\System32\ntoskrnl.exe 2012-03-31 04:39:37 3968368 ----a-w- C:\Windows\SysWow64\ntkrnlpa.exe 2012-03-31 04:39:37 3913072 ----a-w- C:\Windows\SysWow64\ntoskrnl.exe 2012-03-31 03:10:03 3146240 ----a-w- C:\Windows\System32\win32k.sys 2012-03-30 11:35:47 1918320 ----a-w- C:\Windows\System32\drivers\tcpip.sys . ============= FINISH: 11:29:15.23 ===============
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#6
June 15th, 2012, 11:37 AM
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And the Attach.txt file
. UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG. IF REQUESTED, ZIP IT UP & ATTACH IT . DDS (Ver_2011-08-26.01) . Microsoft Windows 7 Home Premium Boot Device: \Device\HarddiskVolume1 Install Date: 25/04/2010 13:57:13 System Uptime: 14/06/2012 19:11:07 (16 hours ago) . Motherboard: TOSHIBA | | KSWAA Processor: Intel(R) Celeron(R) CPU 900 @ 2.20GHz | U2E1 | 2194/mhz . ==== Disk Partitions ========================= . C: is FIXED (NTFS) - 116 GiB total, 12.33 GiB free. D: is FIXED (NTFS) - 116 GiB total, 39.056 GiB free. E: is CDROM () G: is Removable . ==== Disabled Device Manager Items ============= . ==== System Restore Points =================== . RP451: 15/06/2012 00:00:07 - Scheduled Checkpoint . ==== Installed Programs ====================== . . 7-Zip 4.57 Acrobat.com Ad-Aware Antivirus Ad-Aware Browsing Protection Adobe AIR Adobe Photoshop CS Adobe Reader X (10.1.3) Adobe Shockwave Player 11.6 AFPL Ghostscript 8.54 AFPL Ghostscript Fonts Amazon.co.uk Apple Application Support Apple Software Update AVG Security Toolbar BBC iPlayer Desktop BT NetProtect Plus Canon Easy-PhotoPrint EX Canon Easy-WebPrint EX Canon IJ Network Tool Canon MP Navigator EX 4.0 Canon MP495 series User Registration Canon My Printer Canon Solution Menu EX Compatibility Pack for the 2007 Office system D3DX10 DivX Setup Driver Detective Dropbox eBay Google Chrome Google Toolbar for Internet Explorer Google Update Helper GSview 4.9 Java Auto Updater Java(TM) 7 Update 4 Junk Mail filter update Maple 13 MATLAB R2007b Mesh Runtime Messenger Companion Microsoft Office File Validation Add-In Microsoft Office Outlook Connector Microsoft Office PowerPoint Viewer 2007 (English) Microsoft Office Professional Edition 2003 Microsoft Office Suite Activation Assistant Microsoft SQL Server 2005 Compact Edition [ENU] Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 Microsoft Visual C++ 2005 Redistributable Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 Microsoft Works MiKTeX 2.8 Mozilla Firefox 12.0 (x86 en-US) Mozilla Maintenance Service MSVCRT MSVCRT_amd64 MSXML 4.0 SP2 (KB973688) QuickTime Realtek 8136 8168 8169 Ethernet Driver Realtek High Definition Audio Driver Realtek USB 2.0 Card Reader Realtek WLAN Driver Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663) Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870) Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636) Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078) Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121) Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870) Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351) Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368) Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405) Skype Click to Call Skype(TM) Launcher Skypeô 5.8 Spotify Switch Sound File Converter swMSM Toshiba Assist TOSHIBA Bulletin Board TOSHIBA ConfigFree TOSHIBA DVD PLAYER TOSHIBA eco Utility TOSHIBA Extended Tiles for Windows Mobility Center TOSHIBA Face Recognition TOSHIBA Flash Cards Support Utility TOSHIBA Hardware Setup TOSHIBA HDD/SSD Alert Toshiba Manuals Toshiba Online Product Information Toshiba Photo Service - powered by myphotobook TOSHIBA Recovery Media Creator Reminder TOSHIBA ReelTime TOSHIBA Service Station TOSHIBA Supervisor Password TOSHIBA TEMPRO TOSHIBA Value Added Package TOSHIBA Web Camera Application TRORMCLauncher Update for Microsoft .NET Framework 4 Client Profile (KB2468871) Update for Microsoft .NET Framework 4 Client Profile (KB2533523) Update for Microsoft .NET Framework 4 Client Profile (KB2600217) Utility Common Driver VC80CRTRedist - 8.0.50727.4053 Vim 7.2 (self-installing) Visual Studio 2008 x64 Redistributables Windows 7 Codec Pack 2.7.0 Windows Live Communications Platform Windows Live Essentials Windows Live Installer Windows Live Mail Windows Live Mesh Windows Live Mesh ActiveX Control for Remote Connections Windows Live Messenger Windows Live Messenger Companion Core Windows Live Movie Maker Windows Live Photo Common Windows Live Photo Gallery Windows Live PIMT Platform Windows Live SOXE Windows Live SOXE Definitions Windows Live Sync Windows Live UX Platform Windows Live UX Platform Language Pack Windows Live Writer Windows Live Writer Resources WinShell Xvid 1.2.1 final uninstall . ==== Event Viewer Messages From Past Week ======== . 15/06/2012 10:46:27, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the defragsvc service. 14/06/2012 06:37:20, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the IPBusEnum service. 13/06/2012 21:38:57, Error: Service Control Manager [7034] - The Ad-Aware service terminated unexpectedly. It has done this 1 time(s). 13/06/2012 21:16:11, Error: Service Control Manager [7022] - The McAfee Network Agent service hung on starting. 13/06/2012 21:14:11, Error: Service Control Manager [7022] - The McAfee VirusScan Announcer service hung on starting. 13/06/2012 21:11:38, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the ConfigFree Service service to connect. 13/06/2012 21:11:38, Error: Service Control Manager [7000] - The ConfigFree Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion. 13/06/2012 21:11:01, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the ConfigFree Gadget Service service to connect. 13/06/2012 21:11:01, Error: Service Control Manager [7000] - The ConfigFree Gadget Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion. 13/06/2012 21:09:00, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the TOSHIBA HDD SSD Alert Service service to connect. 13/06/2012 21:09:00, Error: Service Control Manager [7000] - The TOSHIBA HDD SSD Alert Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion. 13/06/2012 21:09:00, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1053" attempting to start the service TOSHIBA HDD SSD Alert Service with arguments "" in order to run the server: {A1CC28EB-258A-4B67-BBC2-4DD5D8AF4C8F} 13/06/2012 21:08:25, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the ConfigFree WiMAX Service service to connect. 13/06/2012 21:07:27, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the TPCH Service service to connect. 13/06/2012 21:07:27, Error: Service Control Manager [7000] - The TPCH Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion. 13/06/2012 21:07:27, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1053" attempting to start the service TPCHSrv with arguments "" in order to run the server: {45CC1698-D1CF-417B-BC32-80EB79E05EF1} 13/06/2012 21:04:37, Error: Microsoft-Windows-DistributedCOM [10016] - The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID {C97FCC79-E628-407D-AE68-A06AD6D8B4D1} and APPID {344ED43D-D086-4961-86A6-1106F4ACAD9B} to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool. 13/06/2012 15:29:13, Error: Service Control Manager [7001] - The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: The dependency service or group failed to start. 13/06/2012 15:27:24, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service fdPHost with arguments "" in order to run the server: {D3DCB472-7261-43CE-924B-0704BD730D5F} 13/06/2012 15:27:23, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service fdPHost with arguments "" in order to run the server: {145B4335-FE2A-4927-A040-7C35AD3180EF} 13/06/2012 12:26:36, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service McNaiAnn with arguments "" in order to run the server: {395633B1-EED9-4DFC-B67F-9788B51C9F06} 13/06/2012 12:24:04, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service McNaiAnn with arguments "" in order to run the server: {DC7EF8E1-824F-4110-AB43-1604DA9B4F40} 13/06/2012 12:23:13, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service MSIServer with arguments "" in order to run the server: {000C101C-0000-0000-C000-000000000046} 13/06/2012 12:22:01, Error: Service Control Manager [7001] - The PnP-X IP Bus Enumerator service depends on the Function Discovery Provider Host service which failed to start because of the following error: The dependency service or group failed to start. 13/06/2012 12:20:30, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030} 13/06/2012 12:20:29, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39} 13/06/2012 12:20:23, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netprofm with arguments "" in order to run the server: {A47979D2-C419-11D9-A5B4-001185AD2B89} 13/06/2012 12:20:23, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netman with arguments "" in order to run the server: {BA126AD1-2166-11D1-B1D0-00805FC1270E} 13/06/2012 12:20:19, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF} 13/06/2012 12:20:11, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC} 13/06/2012 12:20:06, Error: Microsoft-Windows-WER-SystemErrorReporting [1001] - The computer has rebooted from a bugcheck. The bugcheck was: 0x0000003b (0x00000000c0000005, 0xfffff800034a4aa4, 0xfffff880077b8600, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 061312-29624-01. 13/06/2012 12:20:01, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AFD Avgldx64 Avgmfx64 Avgtdia DfsC discache mfehidk mfenlfk NetBIOS NetBT nsiproxy Psched rdbss SbFw spldr tdx vwififlt Wanarpv6 WfpLwf 13/06/2012 12:20:00, Error: Service Control Manager [7001] - The SMB MiniRedirector Wrapper and Engine service depends on the Redirected Buffering Sub Sysytem service which failed to start because of the following error: A device attached to the system is not functioning. 13/06/2012 12:20:00, Error: Service Control Manager [7001] - The SMB 2.0 MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start. 13/06/2012 12:20:00, Error: Service Control Manager [7001] - The SMB 1.x MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start. 13/06/2012 12:20:00, Error: Service Control Manager [7001] - The Network Location Awareness service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start. 13/06/2012 12:20:00, Error: Service Control Manager [7001] - The McAfee Validation Trust Protection Service service depends on the McAfee Inc. mfehidk service which failed to start because of the following error: A device attached to the system is not functioning. 13/06/2012 12:20:00, Error: Service Control Manager [7001] - The McAfee Proxy Service service depends on the McAfee Firewall Core Service service which failed to start because of the following error: The dependency service or group failed to start. 13/06/2012 12:20:00, Error: Service Control Manager [7001] - The McAfee Personal Firewall Service service depends on the Windows Firewall service which failed to start because of the following error: The dependency service or group failed to start. 13/06/2012 12:20:00, Error: Service Control Manager [7001] - The McAfee McShield service depends on the McAfee Validation Trust Protection Service service which failed to start because of the following error: The dependency service or group failed to start. 13/06/2012 12:20:00, Error: Service Control Manager [7001] - The McAfee Firewall Core Service service depends on the McAfee Validation Trust Protection Service service which failed to start because of the following error: The dependency service or group failed to start. 13/06/2012 12:20:00, Error: Service Control Manager [7001] - The IP Helper service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start. 13/06/2012 12:19:54, Error: Service Control Manager [7001] - The Workstation service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start. 13/06/2012 12:19:54, Error: Service Control Manager [7001] - The TCP/IP NetBIOS Helper service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning. 13/06/2012 12:19:54, Error: Service Control Manager [7001] - The Network Store Interface Service service depends on the NSI proxy service driver. service which failed to start because of the following error: A device attached to the system is not functioning. 13/06/2012 12:19:54, Error: Service Control Manager [7001] - The DNS Client service depends on the NetIO Legacy TDI Support Driver service which failed to start because of the following error: A device attached to the system is not functioning. 13/06/2012 12:19:54, Error: Service Control Manager [7001] - The DHCP Client service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning. 13/06/2012 12:17:52, Error: Service Control Manager [7022] - The Windows Time service hung on starting. 13/06/2012 12:15:54, Error: Microsoft-Windows-WMPNSS-Service [14332] - Service 'WMPNetworkSvc' did not start correctly because CoCreateInstance(CLSID_UPnPDeviceFinder) encountered error '0x80004005'. Verify that the UPnPHost service is running and that the UPnPHost component of Windows is installed properly. 13/06/2012 12:14:22, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Block Level Backup Engine Service service to connect. 13/06/2012 12:14:22, Error: Service Control Manager [7000] - The Block Level Backup Engine Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion. 13/06/2012 12:14:22, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1053" attempting to start the service wbengine with arguments "" in order to run the server: {37734C4D-FFA8-4139-9AAC-60FBE55BF3DF} 13/06/2012 12:09:05, Error: Service Control Manager [7022] - The Background Intelligent Transfer Service service hung on starting. 13/06/2012 11:56:02, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service wuauserv with arguments "" in order to run the server: {E60687F7-01A1-40AA-86AC-DB1CBF673334} 08/06/2012 00:01:46, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Windows Backup service to connect. 08/06/2012 00:01:46, Error: Service Control Manager [7000] - The Windows Backup service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion. 08/06/2012 00:01:46, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1053" attempting to start the service sdrsvc with arguments "" in order to run the server: {687E55CA-6621-4C41-B9F1-C0EDDC94BB05} 08/06/2012 00:00:50, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1053" attempting to start the service MCODS with arguments "" in order to run the server: {C98F04D7-CD30-4BB0-B7D7-8DD7448520F2} 08/06/2012 00:00:49, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the McAfee Scanner service to connect. 08/06/2012 00:00:49, Error: Service Control Manager [7000] - The McAfee Scanner service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion. . ==== End Of File ===========================
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#7
June 15th, 2012, 11:43 PM
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Ack, that's a mess. There are remnants of various security software still running on your computer, including firewalls and it's almost certain they are causing the issue.
I can see AVG antivirus, McAfee antivirus and firewall, Ad-Aware Antivirus, a Sunbelt Firewall. A few vendors use the Sunbelt engine so I dont know which firewall it is - it could be Ad-Aware, Vipre, GFI or Kerio. Please review all of the above and tell me which software is currently installed and what software (and versions) you have uninstalled.
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#8
June 16th, 2012, 02:20 PM
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Hello, ahh yes, the on-going conundrum of antivirus software! I have been meaning to sort them out but I don't know anymore which one is up-to-date etc. And actually, I do think the problems possibly coincided with an Ad-Aware d/l or update.
Ok, so I believe my Norton is out of date so I was scanning with McAfee, but that keeps telling me its not working and switching itself off. To be honest, if you think it is the best option I would happily get rid of all of them and start afresh. And in that case do I need both Ad-Aware and an anti-virus? Anyway, yes, thanks, please let me know how to fix this and hopefully be up and running again!! Cheers.
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#9
June 16th, 2012, 04:17 PM
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Install Avast.
http://www.avast.com/download-software Or Avira http://www.avira.com/en/avira-free-antivirus Choose only one!! Run the norton removal tool. http://majorgeeks.com/downloadget.ph...31482b8e4a8e42 Avg removal tool. http://majorgeeks.com/AVG_Remover_d7000.html The other you may just remove from add remove programs.
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#10
June 16th, 2012, 04:27 PM
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Also you are running out of disk space windows need 15% free space to function correctly.
C: is FIXED (NTFS) - 116 GiB total, 12.33 GiB free. 15% of 116 = 17.5 Here is a program that can help you free up some space. http://w3.win.tue.nl/nl/onderzoek/on...n/sequoiaview/ Also my last post you do need to run the removal tools because avg and norton like to stick around after regular uninstall. I also suggest that you run Ccleaner http://www.piriform.com/promo/cclean...FQrf4Aodbi1b0w To Clean your temp files and disable everything from your startup except your AV and wireless device if you connect wirelessly. Also run the McAfee removal tool. http://majorgeeks.com/McAfee_Consume...ool_d5420.html
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#13
June 16th, 2012, 04:40 PM
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Quote:
Yes they will provide all the coverage that you need.No need to have anything else on your machine. I do once a week updated scans with Malwarebytes and Superantispyware. If you install these programs just make sure and disable from start up because the free versions do not provide real time protection. http://www.superantispyware.com/down...NTISPYWAREFREE http://majorgeeks.com/download.php?det=5756 Along with keeping all startup items to a minimal and free space at 20% on your machine you will always be happy. 
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#14
June 16th, 2012, 04:42 PM
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Quote:
Here is the direct link to the removal tool. ftp://ftp.symantec.com/public/englis...moval_Tool.exe
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#15
June 16th, 2012, 09:09 PM
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Hi. Thanks again for your help, sorry to bother you further.
Computer now seems to be running well, internet up and going again too. The only thing is that I cannot uninstall AVG, it won't let me, gives me an error. Because I haven't managed to uninstall it I haven't installed either of the other anti-viruses you gave me links for. Should I just update my AVG and keep that as my anti-virus? Or is there some other way of uninstalling it that I can try? Many thanks again, I am so relieved it is working!!
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