Just had to post a note to say how impressed I am with this site. I only discovered it a few days ago and I have to confess that I am a TOTAL non-starter with computers...but very keen and willing to learn! :D I have asked for - and received - prompt help in partitioning my hard drive although I decided after sucessfully doing it, to go back to normal coz other stuff confused me! Still, I am upgrading to a faster processor and bigger hard drive in the very near future so will be carrying out the procedure again (I hope) Just wanted to say how grateful I am for the support and I will be recommending the site to all my friends - peachyglint1 
Symantec offers free software as amends for antivirus snafu
Posted by: Tweaker
Date added: 21:25, 25th June 2007 GMT
Source: Computer World
Five weeks after an errant virus update crippled thousands of Chinese PCs, Symantec Corporation is compensating users by giving them free backup software (Norton Save & Restore 2.0) and extending their subscription to Norton Antivirus (the same software that knocked out their computers) by 12 months. Enterprise users will be offered a free license of Symantec Ghost Solution Suite, an image-based backup and restore program. "Symantec regrets any inconvenience caused to customers by the recent false positive incident affecting simplified Chinese versions of Windows XP and is pleased to offer affected customers a gesture of our goodwill."
Symantec's China syndrome started around 1 a.m. Beijing time on May 18, when it delivered a virus-signature update that Chinese state-controlled media reported as having paralyzed thousands or even millions of PCs running the Simplified Chinese edition of Windows XP Service Pack 2. Symantec, however, estimated "that a maximum of 50,000 PCs were impacted." The company hinted it might compensate users about the same time reports circulated that some enterprise users were demanding up to $130,000 for their troubles. By July 8, users must run a validation process before qualifying for compensation, said Symantec, and urged users to register at the site specially set up to handle the requests.
Tools: Post a comment | Link to this news item | Send to a friend | Submit News
Error: You are not logged in.
In order to leave comments to news articles you must be a Cyber Tech Help Member.
Registration is completely free! 
Register to become a member
Along with access to leave comments to news articles you will be able to ask any computing questions you might have on the Cyber Tech Help Forums.
