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Computing News | Dreaded Blue Screen of Death mars some Leopard installs
Posted by: Tweaker
Date added: 13:31 Saturday, 27th October 2007 GMT
Source: The Register
Apple support drones are getting an earful from Mac users who are getting the dreaded Blue Screen of Death while trying to update to the latest and greatest version of OS X. This thread on an official Apple support forum has more than 200 posts left in 25 hours at time of writing. A large percentage of the writers report getting a persistent blue screen that forces them to abort their installation of Leopard.
Among the signs that something is awry is the following post from a Mac user in Australia:
I've just been on the phone to Apple AU support for an hour (around half of that spent on hold, but on-and-off as they sometimes consulted other techs), and they definitely know of the BSOD issue, said they started taking calls from 9am Friday as the first (early courier!) deliveries of Leopard were installed, and they've been flat out, "phones ringing non-stop" since then. Implied that Apple stateside has been swamped (as you can imagine) and they haven't been able to pinpoint the issue causing the BSOD but "they're looking into it".
It's still not clear what's causing the snafu. Seems at least some of the the people experiencing problems had a third-party developer app called Application Enhancer installed. Some also had external disks or other peripherals attached when they pulled the trigger on the Leopard install. The OS went on sale on Friday all over the world. Many users later reported they were able to successfully install, but it sure was a messy road to redemption.
To recover, users were instructed to rip "Ape," short for Application Enhancement, from the Leopard's maw. The process is too gory for us to print here, but suffice it to say that, among other things, it had users use a command line to purge files with names like "Enhancer.prefpane" and "com.unsanity.ape.plist." Another remedy being suggested is to use the OS X feature Archive and Install.
Apple PR reps didn't respond to a request to comment by time of writing.
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